Practical Strategies for Enterprise eGovernment

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Telecom Plan Update
Telecommunications Commission Meeting October 22,
2001
2
Overview

• Purpose of the Plan
• Contents
• Review of the heart of the Plan
• Next Steps
• Public Discussion

www.ci.sf.ca.us/telecommunications_commission/plan
.htm
3
Purpose of the Plan

• Fulfills requirements of Admin Code
• Provides overall telecom strategy
• Addresses public policy questions
• Serves as framework for decision making
• Provides a way to measure progress
• Guides development of plans budgets

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Contents

• Forward
• Users Guide
• Executive Summary
• Table of Contents
• Introduction Background

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Contents

• San Francisco Today
• Telecommunications Goals, Initiatives Policy
  Recommendations
• Community Economic Development
• Internal Needs
• A Look into the Future

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Contents

• Conclusion
• Appendices
• Methodology Approach
• Research
• Glossary

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Planning Process
SF Today Goals Future
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SF Today

• Findings related to
• Community Economic Development
• City Governments use of telecommunications
• Lead to development of goals, initiatives
  policy recommendations

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SF Today - External Findings

• Deployment in neighborhoods - early stages
• Choice in neighborhoods is limited
• Difficulty with order fulfillment
• Customer service is often poor
• Small companies difficulty w/comparisons
• Some services are not readily available
• Facilities installation is causing disruption

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SF Today - City Government

• Inefficient use of telecommunications resources
  due to lack of coordination planning
• Additional capacity will be necessary to meet
  growing demands

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Telecommunications Goals

• Organized in two categories
• Community Economic Development
• Internal Telecommunications Needs
• Include
• Initiatives (activities and programs)
• Policy recommendations
• Measures

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Community ED Goals

• Focus on
• Access choice
• Knowledge customer service
• Public safety
• Convenient government services
• Quality of life

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Community ED Goals - Goal 1

• Consumers - individuals, businesses, and
  community based organizations - have a choice of
  advanced, affordable telecommunications services
  to promote individual, community, and economic
  development

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Goal 1 - Access Choice

• Initiatives
• Support facilities entry
• Provide public access points
• Promote access by all
• Inventory fiber resources
• Advocate for state federal policies
• Support efforts for low income consumers

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Goal 1 - Access Choice

• Initiatives (continued)
• Advocate open access
• Promote participation by MBE/WBE
• Enforce franchises

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Goal 1 - Access Choice

• Policy Recommendations
• Continuous review permitting/franchise processes
• Proactive approach to recruit MBE/WBE
• Meet unmet needs for public access points
• Measures
• Availability, choice, affordability vitality

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Community ED Goals - Goal 2

• Consumers receive sufficient information to make
  choices about telecommunications services and
  receive high quality, responsive customer service

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Goal 2 - Information Service

• Initiatives
• Coordinate information to groups
• Advocate at state federal level
• Implement customer service standards
• Accurately direct consumers to available info
• Advocate for easy access for all

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Goal 2 - Information Service

• Policy Recommendations
• Advocate for stronger consumer information
  service standards
• Work with consumer advocates industry for
  accurate reliable sources
• Measures
• Customer service, satisfaction availability

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Community ED Goals - Goal 3

• The public benefits from state of the art
  emergency communications services, i.e. E911, by
  being able to reach these services easily via a
  wide variety of services

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Goal 3 - Public Safety

• Initiatives
• Ensure highly robust reliable systems
• Implement ubiquitous access to emergency
  communications services

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Goal 3 - Public Safety

• Policy Recommendations
• Work to fill any gaps in service
• Measures
• Availability coverage

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Community ED Goals - Goal 4

• The City adds the ability to deliver government
  services electronically so that individuals,
  businesses, visitors other government entities
  are able to use technologies to access City
  services, transactions, and information
  participate in democratic processes

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Goal 4 - Government Services

• Initiatives
• Market e-government to departments
• Market e-government to the public
• Develop e-gov infrastructure
• Ensure e-gov is accurate, private secure
• Provide access to e-gov for all

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Goal 4 - Government Services

• Policy Recommendations
• Create organization structure for e-gov
• Consider e-gov delivery where possible
• Work together to improve business processes use
  technology to expand service
• Measures
• Availability, ease of use, customer satisfaction

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Community ED Goals - Goal 5

• Installation of telecommunications facilities
  occurs with the least possible harm to
  neighborhood aesthetics, public safety, and
  mobility

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Goal 5 - Quality of Life

• Initiatives
• Adopt street furniture policy
• Integrate telecom policy with general plan
• Ensure facilities are consistent with plan
• Ensure facilitate meet building code
• Require coordination of facilities in PROW
• Advocate preserve/enhance planning authority
• Seek fair compensation for use of PROW

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Goal 5 - Quality of Life

• Policy Recommendations
• Adopt street furniture ordinance
• Integrate telecom policy into general plan
• Measures
• Policy adoption general plan consideration

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Internal Needs

• Focus on
• Effective efficient management
• Converged enterprise networking
• Asset management
• Sourcing strategy

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Internal Needs - Goal 1

• The City's telecommunications infrastructure and
  services are centrally managed by an enterprise
  IT department for maximum efficiency and
  effectiveness

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Goal 1 - Effective Management

• Initiatives
• Centralize telecommunications management
• Manage coordinate telecommunication assets
• Architect, implement maintain flexible network
  infrastructure based on scalable, sustainable
  technology open standards
• Secures technical resources to architect,
  implement manage enterprise network

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Goal 1 - Effective Management

• Policy Recommendations
• Establish enterprise IT department that manages
  Citys telecommunications IT
• Authorize enterprise IT department to manage all
  City telecommunications assets
• Measures
• Legislation, centralization internal customer
  service

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Internal Needs - Goal 2

• The City uses a robust, reliable and scalable
  converged voice, video and data enterprise
  network to support its telecommunications needs

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Goal 2 - Converged Network

• Initiatives
• Architect manage converged voice, video data
  network for City
• Research new technologies
• Ensure that emergency communications systems are
  highly robust reliable

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Goal 2 - Converged Network

• Policy Recommendations
• Develop technical architecture tactical plans
  to deliver converged enterprise network
• Adopt budgets support converged enterprise
  network
• Measures
• Capacity, availability, efficiency coverage

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Internal Needs - Goal 3

• The City actively pursues and maximizes the
  benefits of telecommunications assets obtained
  through negotiated agreements, such as PEG access
  cable channel resources, programming, and telecom
  infrastructure and services

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Goal 3 - Asset Management

• Initiatives
• Implement plan to use assets to meet overall City
  needs
• Adopt rules and procedures to use operate PEG
• PEG operates develop implement presentation
  standards increase use of emerging technologies

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Goal 3 - Asset Management

• Policy Recommendations
• Give enterprise IT authority to manage negotiated
  telecommunications assets
• Adopt rules procedures for use operation of
  PEG
• Measures
• Availability usage

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Internal Needs - Goal 4

• The City employs a sourcing strategy to obtain
  the best possible telecom equipment, software,
  and services that considers all options,
  including outsourcing/purchasing, in-sourcing,
  and partnering, when making business decisions

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Goal 4 - Sourcing Strategy

• Initiatives
• Implement rigorous process metrics for
  evaluating best source
• Take into account factors such as cost,
  expertise, viability, track record, customer
  satisfaction experience, when evaluating source
  options

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Goal 4 - Sourcing Strategy

• Policy Recommendations
• Establish a rigorous sourcing process metrics
• Measures
• Accuracy, quality longevity

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A Look into the Future

• Telecom critical to economic development
• Increased work place flexibility productivity
• City will have new distribution channels
• Telecom will change govt culture
• Citizens more involved knowledgeable
• Negative impact of deployment diminishes

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Conclusion

• Consequences of not implementing the Plan
• Implementation strategy
• Plan review update process

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Next Steps

• Public review comment
• Final edits (including typos, formatting)
• Adoption of Plan at November meeting
• Forward Plan to Mayor Board
• Implement...

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Comments Questions