eGovernment Focus Group

1
e-Government Focus Group
2
eGov Objectives

• Definition
• Expectation
• Level of Acceptance
• Effects and Implication
• Future Improvement

3
eGov Sample Population

• Number of participants 32
• Male 68.75
• Female 31.25
• Age Group 21 43 years of age
• Background
• Full time students
• IT Professionals
• Academic Staffs
• Civil Servants

4
eGov Collection of Data

• Focus Group Discussions
• Audio recorded data
• Note taking
• Background Work
• Transcript
• Interpretation and Matching
• Report

5
eGov Findings

• Definition of Traditional Government
• Moving the people together towards a common
  goal.
• To provide basic services and infrastructure for
  the people.
• eGovernment
• Anytime, Anywhere
• Time saving, convenient, cost effective
• eInformation, eServices, eCommerce, eCommunity,
  eLearning
• Example NS application, eFiling

6
eGov Findings

• Expectations
• Intention based
• Single point of entry
• Accessible to everyone
• Citizen Centric instead of Government Centric
• Multilingual
• User friendly
• Fast response
• Evolve with the population needs

7
eGov Findings

• Level of Acceptance
• TRUST
• Not comfortable with providing personal
  information
• Personal information too easily accessible
• Leakage of information to a third party
• MINDSET
• The ATM Example
• EDUCATION
• Two edged sword

8
eGov Findings

• Effects and Implication
• Digital Divide
• Age
• Education Level
• Wealth and Possession
• Physically challenged
• Interaction
• Human interaction goes down

9
eGov Findings

• Effects and Implication
• Transparency
• Corruption
• Informing and empowering the people
• Education
• Forcing a high education level among the people
• Citizen Involvement
• Channel of feed back

10
eGov Findings

• Suggested Improvements
• Standardization
• Websites
• Laws and regulation
• Customization
• Interactive
• Attractive

11
eGov Challenges

• Questions that arises
• Do we really need eGov ?
• Is eGov for everyone? Every country?
• What leads to a successful eGov? Is the change of
  infrastructure enough? Or a change in mindset?

12
eGov Research

• In Progress
• Qualitative data collection
• Government section
• Future Plans
• Data analysis
• Quantitative data and survey

13
eGov Current Research

• Closing the Digital Divide The Role of
  E-government
• E-government Initiatives Cases from Singapore
• Usage and Impacts of e-Government
• Further Readings
• http//www.comp.nus.edu.sg/teohaili/eGov.htm

14
eGov Reaching a Milestone

• Thank You
• For your
• Contribution