ALG

1
Good Evening and Welcome to
Technology Users Group Meeting June 19, 2003
2
Welcome

• Thank you for coming!
• Please get comfortable.
• Feel free to ask questions contribute.
• Want you to getreal value from these meetings.

3
Real Value!

• Content
• Door Prizes
• Networking
• And now, even Pizza!

4
Introductions

• Meet ALG staff your hosts tonight
• Part of the value you will get from this meeting
  comes from networking with each other. We
  encourage you to do that during breaks and after
  the meeting

5
Tonights Amenities

• Fresh-popped popcorn.
• Hot coffee tea, plus wide assortment of soft
  drinks in the refrigerator.
• And just for our June meeting, pizza!
• Please make yourself at home!

6
Agenda

• Technology News
• This evenings topics
• Find out about Customer Relationship Management
  (CRM) and why its such a hot technology!
• Great sites to check out movies to get tickets!
  
• The best sites for maps and directions!
• Break around 730pm
• User questions discussion
• Door prize drawing
• Summary conclusion adjourn by 8pm

7
Technology News United Air to offer in-flight
e-mail

• CHICAGO, June 17 Get Message
• Inflight e-mail and instant messaging are about
  to become fixtures of the U.S. skies.
• Hoping to get a jump on the competition in the
  scramble for business travelers, United Airlines
  announced Tuesday that it will be the first
  commercial carrier to offer two-way e-mail
  capability aboard all its domestic flights.

8
Technology News United Air to offer in-flight
e-mail

• By year-end, passengers on all flights will be
  able to plug their laptops into jacks on the
  Verizon Airfone handsets, which will use
  technology by Tenzing Communications to transmit
  e-mails.
• United has offered JetConnect service on a trial
  basis on some 767 domestic aircraft since
  December charging 5.99 per flight for instant
  messaging, one-way text messaging and select
  news, weather and other information.
• It is now expanding to JetConnect with e-mail,
  which increases the cost to 15.98 but enables
  passengers to send and receive e-mail, including
  attachments.

9
Technology NewsFinding Fido Goes High-Tech

• New tracking service to use GPS, mobile phone
  networks
• TOKYO, June 16 Scared of losing your pooch?
  Japans largest home and office security provider
  plans to presents a new service to track missing
  dogs.

10
Technology NewsFinding Fido Goes High-Tech

• Japans largest home and office security provider
  Secom Co Ltd said on Monday it plans to unleash a
  new service later this month to track missing
  dogs, using satellite-based global positioning
  systems (GPS) and mobile phone networks.
• Owners can place a sensor which Secom said is
  the worlds smallest and lightest mobile GPS
  terminal at 48 grams around the dogs neck in a
  small pouch or on its back using a full-body
  harness.
• The company said the sensor might be too heavy
  for small dogs and cats.

11
Technology NewsFinding Fido Goes High-Tech

• Dog owners can locate their missing pet within 50
  meters on a Web site by typing in a username and
  password or by placing a call to the Secom phone
  center.
• The technology used by Secom is an extension of a
  similar service offered since April 2001 for
  tracking young children, the elderly and missing
  automobiles.

12
Topic 1Customer Relationship Management (CRM)
CRM
13
Topic 1 Customer Relationship Management (CRM)

• What is CRM?
• CRM stands for Customer Relationship Management
• It is a strategy used to learn more about
  customers' needs and behaviors in order to
  develop stronger relationships with them.
• After all, good customer relationships are at the
  heart of business success.

14
Topic 1Customer Relationship Management (CRM)

• There are many technological components to CRM
• But thinking about CRM in primarily technological
  terms is a mistake
• The more useful way to think about CRM is as a
  process that will help bring together lots of
  pieces of information about customers, sales,
  marketing effectiveness, responsiveness and
  market trends.

15
Topic 1Customer Relationship Management (CRM)

• What is the goal of CRM?
• To help businesses use technology and human
  resources to gain insight into the behavior of
  customers and the value of those customers.

16
Topic 1Customer Relationship Management (CRM)

• If it works as hoped, CRM can
• provide better customer service
• make call centers more efficient
• cross sell products more effectively
• help sales staff close deals faster
• simplify marketing and sales processes
• discover new customers
• increase customer revenues

17
Topic 1Customer Relationship Management (CRM)

• When you think about focusing on your most
  valuable customers, make sure that you value
  customers based on
• The total value of their relationship with your
  company
• The potential value of their relationship
• The profitability of their relationship
• The insights they can provide your company
• The influence that they wield over other
  customers

18
Topic 1Customer Relationship Management (CRM)

• By thinking more insightfully about what your
  customers are really worth, you can focus your
  resources on attracting and keeping the right
  type of customers.
• This focus, in turn, will improve the
  productivity of your CRM efforts and will
  position you better for innovation and growth.

19
Topic 1Customer Relationship Management (CRM)

• CRM is being used by most large corporations
• The software and related parts of the
  implementation often cost over 1 Million
• CRM software has been developed recently for the
  small to medium sized business

20
Topic 1Customer Relationship Management (CRM)

• Lets take a look at the two most popular CRM
  software packages for the small to medium size
  business
• And a new kid on the block from Microsoft

21
Topic 1Customer Relationship Management (CRM)

• Online video overview of FrontRange GoldMine
• http//www.frontrange.com/goldmine/goldmine_demos.
  asp
• Pricing for the basic package is 200 per user

22
Topic 1Customer Relationship Management (CRM)

• Online video overview of Best ACT!
• http//www.act.com/products/act/demo/index.cfm
• Pricing for the basic package is 230 per user

23
Topic 1Customer Relationship Management (CRM)

• Online video overview of Microsoft CRM
• http//www.microsoft.com/BusinessSolutions/MSCRM/D
  emos/mscrm_demo.mspx
• Pricing is highly variable and complex. Ranges
  from 395 per user up to 500,000.

24
Topic 1Customer Relationship Management (CRM)

• Questions

CRM
25
Topic 2Great sites to check out movies to get
tickets!
26
Topic 2Great sites to check out movies to get
tickets!

• Movie tickets, times and reviews have become a
  very popular use of the internet.
• There are hundreds of sites that let you look up
  this type of information.
• Here are some of the best ones
• Fandango (fandango.com)
• Yahoo Movies (movies.yahoo.com)
• MovieFone (moviefone.com)
• MSN Movies (movies.msn.com)
• Digital City (digitalcity.com)

27
Topic 2Great sites to check out movies to get
tickets!

• One internet site is in a class of its own.
• It doesnt let you buy tickets and it doesnt
  have show times.
• It does, however, let you look up detailed
  information about almost any movie ever made as
  well as any actor, actress, director or producer.
  And everything is cross-referenced!
• It even includes TV shows and video games!

28
Topic 2Great sites to check out movies to get
tickets!

• You can search this remarkable database for
• Movie titles
• People
• Characters
• Quotes
• Bios
• Plots
• And all of these are cross-referenced to each
  other!

29
Topic 2Great sites to check out movies to get
tickets!

• For example, you can
• Look up every movie that Paul Newman has been
  in.
• Who played Frodo?
• Who said We're gonna need a bigger boat ?
• What movie portrayed a Court Martialed general?

30
Topic 2Great sites to check out movies to get
tickets!

• Its called the Internet Movie Data Base.
• Lets try it out right now!

IMDB.ORG
31
Topic 2Great sites to check out movies to get
tickets!

• Questions

32
Lets Take a Break!
33
Topic 3The best sites for maps and directions!

• There are hundreds of online sites that let you
  get maps and directions, at no charge.
• The accuracy of that information ranges from very
  good to poor.
• Accuracy is not dictated by the site you select.
• Its always a good idea to print the same map or
  directions from 2 or 3 different sites, and to
  compare them with each other, before you rely on
  them.

34
Topic 3The best sites for maps and directions!

• Lets look at a few of the best ones right now
• MapQuest (mapquest.com)
• MSN (mappoint.msn.com)
• Expedia (expedia.com)
• Rand McNally (randmcnally.com)
• Go2 (go2.com)

35
Topic 2The best sites for maps and directions!

• Questions

36
Any Other Questions or Discussion?
37
Next Months Topics
July 17, 2003 (3rd Thursday of Month)

• Take control of your information overload and
  instantly find what you need!
• Car shopping on the internet!
• Free online sites for cyber sleuthing!

38
Conclusion

• Thank you for being our guests at ALG this
  evening!
• If you got value from tonights meeting, please
  tell others about these meeting and about ALG.
  Even bring a guest to the next one.
• When you need any kind of computer help or
  training please give us a call.

39
Conclusion

• Meetings are the 3rd Thursday of each month
• If you didnt receive an email invitation, leave
  us a business card or register online at ALG.cc
• Remember to take your handouts
• Feel free to stay awhile and network
• And now lets go to the door prizes!

40
Door prizes!

• Must be present to win.
• Visioneer OneTouch 8100 flatbed scanner!
• Full-day computer workshop valued at 189!
• Borders Book Store gift certificate!
• Panera Bread gift certificate!
• Yours Truly Restaurant gift certificate! (Donated
  by Yours Truly - Thanks!)

41
Door prize 1

• Yours Truly Restaurant gift certificate!

42
Door prize 2

• Panera
• gift certificate!

43
Door prize 4

• Borders gift certificate

44
Door prize 5

• 189 computer workshop of your choice!
• Select from 24-page catalog at front desk

45
Door prize 6

• Visioneer OneTouch 8100 flatbed scanner!

46
Good Night!

• Thank you for coming and please drive safely!