State Government Reform Through Technology

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State Government ReformThrough Technology

• Keith Payden
• Minnesota State CIO

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The opportunity
One of our greatest opportunities for success
lies in the alignment of the states technology
strategies with the Administrations business
objectives. Aggressive use of information
technology will help allow us to achieve our
business objectives and offer better services for
Minnesota citizens. Governor Tim Pawlenty
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Guiding Principles

• Commitment to mission
• Focus on customers
• Simplify government
• Manage for results
• Improvement by innovation

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The situation

• An agency-centric approach to delivering
  services that results in inconsistency and
  inefficiency
• An outdated approach to managing information
  technology assets and expenditures
• IT personnel that are overcommitted, unevenly
  deployed and not aligned to best serve state
  government needs
• The absence of a broad-based plan that fully
  utilizes technology as a tool for government
  reform
• A limited amount of resources, already stretched
  thin with existing needs
• The impending rise in retirees in the state
  government workforce, requiring an influx of new
  skill development

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Our ambition

• Create more one-stop shop opportunities for
  easy access to government services for citizens
  and business customers
• Reduce the cost of delivering government
  administrative services by 20 percent, while
  increasing staff productivity by 15 percent
• Increase the electronic delivery of government
  administrative services

• 90 percent of citizen-to-government transactions
• 70 percent of business-to-government
  transactions
• 50 percent of government-to-government
  transactions

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Our ambition

• Improve the statewide availability of broadband
  communications through partnerships with key
  private and public stakeholders
• Transition workforce resources and increase
  employee technical skills to improve customer
  service and reduce the replacement rate of
  retiring workers by 25 percent

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The action plan

• Three major thrusts
• Business reinvention
• Electronic business development
• Technology alignment

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Business reinvention

• Functional assessment
• Shared service recommendation
• Alignment of current efforts
• Plan and execute

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Electronic business development

• Assess current and planned initiatives
• Develop and align our efforts
• Accelerate

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Technology alignment

• Some initial steps

• Architecture Make it more relevant
• Project management Discipline and
  accountability
• Portfolio management Prioritization and
  sharing
• Planning Simplify, expand, link
• Asset management Execute
• Vendor management Leverage
• Enterprise licensing An opportunity
• Procurement Revisit and integrate

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Critical transitions

• Organization
• Staffing
• Governance

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ConclusionThree quotes and a thought
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If you want tomake quantum improvements . . .
change your frame of reference.
Stephen Covey
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There are noshortcuts toany placeworth going.
Anonymous
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Change startswhen someonesees the next step.
William Drayton