Chapter 10 The Role of Housekeeping in Hospitality Operations

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Chapter 10The Role of Housekeeping in
Hospitality Operations

• Managing Front Office Operations
• Seventh Edition
• (333TXT or 333CIN)

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Competencies for The Role of Housekeeping in
Hospitality Operations

• Describe the role of the housekeeping department
  in communicating room status.
• Explain the relationship between the housekeeping
  and maintenance departments and identify typical
  cleaning responsibilities of the housekeeping
  department.
• Explain how executive housekeepers use such tools
  as area inventory lists, frequency schedules,
  performance standards, and productivity standards
  to plan the work of the housekeeping department.

(continued)
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Competencies for The Role of Housekeeping in
Hospitality Operations
(continued)

• Distinguish between recycled and non-recycled
  inventories.
• Summarize the issues involved in a dilemma facing
  many hotels whether to cut back or eliminate
  housekeeping supervisors.

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Occupancy Report

• ? Prepared by
• Front desk
• ? Indicates
• Rooms occupied that night
• Guests expected to check out next day
• ? Used by
• Housekeeping to schedule next days
  room cleaning

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Housekeeping Status Report

• ? Prepared by
• Housekeeping
• ? Indicates
• Current status of each hotel room
• ? Used by
• Front desk to assign rooms to arriving guests

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Potential GuestroomMaintenance Problems

• ? Sleep set
• ? Heating/air conditioning
• ? TV, radio, phone
• ? Bedspreads
• ? Lighting
• ? Door

(continued)
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Potential GuestroomMaintenance Problems
(continued)

• ? Toilet
• ? Vanity and tub
• ? Towels
• ? Bathroom walls and door
• ? Water temperature
• ? Ventilation

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Types of Maintenance

• ? Routine maintenance
• ? General upkeep
• ? Preventive maintenance
• ? Inspection
• ? Minor corrections
• ? Work-order initiation
• ? Scheduled maintenance

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Maintenance Recordkeeping

• ? Equipment data cards
• Technical data
• Manufacturers information
• Items cost
• Special instructions
• Warranty information
• Storage of manuals/drawings
• ? Equipment history records
• Logs of inspection/maintenance performed

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General Housekeeping Responsibilities

• ? Guestrooms
• ? Corridors
• ? Public areas (lobbies, public restrooms)
• ? Pool and patio areas
• ? Management offices
• ? Storage areas
• ? Linen and sewing rooms
• ? Laundry room
• ? Back-of-the-house areas

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Additional Housekeeping Responsibilities at Some
Properties

• ? Meeting rooms
• ? Dining rooms
• ? Banquet rooms
• ? Convention exhibit halls
• ? Hotel-operated shops
• ? Game rooms
• ? Exercise rooms

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Quality/Quantity

• ? Quality
• What to do and how to do itperformance
  standards
• ? Quantity
• How much and how longproductivity standards

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Housekeeping Inventories

• ? Recycled inventories
• Linens
• Housekeeping equipment
• Guest supplies (equipment)
• Par number
• ? Non-recycled inventories
• Cleaning supplies
• Guest supplies (small items)
• Purchase order system