Consistent customer - PowerPoint PPT Presentation

About This Presentation
Title:

Consistent customer

Description:

PowerPoint Presentation – PowerPoint PPT presentation

Number of Views:78
Avg rating:3.0/5.0
Slides: 21
Provided by: amaz395
Category:

less

Transcript and Presenter's Notes

Title: Consistent customer


1
Consistent customer communications with care,
compassion and commitment
2
Development Communication
The Art Science of Human Communication applied
to the speedy transformation of a country and its
people from poverty to a dynamic state of
economic growth, in order to achieve greater
social equality and the fulfillment of the human
potential
3
  • Governments Communication Messages
  • Ensure a better life for all
  • Fighting poverty
  • Providing employment opportunities

4
Cluster Message
  • Mandate
  • Ensuring a better life for all
  • Safety and Security
  • Realising values of the Courts

5
Department of Justice and Constitutional
Development
  • Mandate
  • Ensuring a better life for all
  • Access to Justice for All
  • Transforming Justice

6
Public Education and Communication
  • Marketing
  • Education on access to services
  • 360 Customer Feedback Mechanism
  • Perception Management

7
Mission
Justice Communication fulfils the communication
needs of the Department by providing effective
communication and education services, which
ensure mutual understanding and learning between
the Department and its many publics.
8
Vision
  • A centre of communication excellence, which will
  • effectively and efficiently serve its internal
    and external customers
  • inculcate a culture of Ubuntu and promote the
    principles of Batho Pele at all times and at
    all levels and
  • speak to, listen to and address the needs of the
    organisation and the broader SA community as a
    whole.

9
PEC Structure
  • Office of the Chief Director
  • - Deputy Information Officer
  • - Division on Promotion of Access to
    Information
  • Public Education and Liaison Services
  • Publications and Language Services
  • Corporate Affairs
  • Media Services and Ministerial Liaison Officers
  • Office Services

10
Achievements
  • Database of Justice Sector Partners
  • Public Education / Information Material
  • Workshops / Information Sessions
  • Vulnerable Groups
  • Other Government Departments
  • Labour Organisations
  • Local Government
  • Tertiary Institutions
  • Schools
  • Media

11
Achievements
  • Radio Slots
  • Projects / Campaigns
  • Irish Aid Citizens Advice Desks
  • 16 Days of Activism on No Violence
  • Against Women and Children
  • Events, eg. Court Openings
  • Exhibitions
  • Newsletters (internal)
  • Website
  • Development of Promotion of Access to
  • Information Manual for the DOJCD

12
Achievements
  • Assistance with the Transformation of the
  • Judiciary, eg. Judges Symposium 2003
  • Towards a Small Claims Court Blueprint
  • Ten Years Celebrations
  • International Judges Conference
  • Launch of Constitutional Hill
  • Securing and Financial Management of Donor
  • Funds for Communication Activities, eg.
  • Justice for All TV-series Part 4
  • (Switzerland R4.8 million)
  • The Court is my Friend (DFID R1.3 million)
  • Donor-funding totaling R13.8 million

13
Achievements
  • Annual Reports
  • Department of Justice and Constitutional
  • Development
  • SA Law Reform Commission
  • Judicial Service Commission
  • Monies in Trust Masters Business Unit
  • Calendars
  • Policy and other documents, eg
  • UN Report on the Elimination on All Forms of
  • Racial Discrimination
  • Child Justice Bill background document

14
Achievements
  • Office Services
  • Archival functions
  • Management of Codified Instructions
  • Record Management
  • Postal matters, Messenger, Switchboard,
  • Reproduction Services
  • Maintenance, upgrading and translation of filing
  • system

15
Future for the next 12 months
  • Aggressive and proactive marketing of
  • departmental offerings
  • Educate on access to services
  • 360 Customer Feedback Mechanism
  • Perception Management
  • Imaging
  • Proactive engagement with the media
  • Intranet, Government Gateway

16
Flagship Projects
  • For 2003 / 2004
  • 16 Days of Activism 25 Nov 10 Dec
  • Constitutional Education
  • Reprint of Constitution
  • Learning Materials in 12 Official Languages
  • (including Braille)

17
Flagship Projects
  • TRC Recommendations
  • Popular / Schools Version of the TRC Report
  • A first draft of the Popular Version has been
  • completed
  • Funding has been secured for the Schools
  • Version
  • Community Education / Outreach
  • Domestic Violence, Maintenance, Childrens
  • Rights, Recognition of Customary Marriages,
    Guardian Fund

18
Flagship Projects
  • Justice Exhibits monthly showcasing of the
  • successes / achievements of the Justice and
  • Constitutional Development Department
  • Community Development officers (NGO
  • partnerships)
  • Education Campaign
  • Promotion of Access to Information
  • Equality Legislation (Equality Courts)
  • Administrative Justice

19
Challenges
  • Financial Resources
  • Restructuring / Capacity Building

20
THANK YOU
Consistent customer communications with care,
compassion and commitment
Write a Comment
User Comments (0)
About PowerShow.com