Consistent customer

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Consistent customer communications with care,
compassion and commitment
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Development Communication
The Art Science of Human Communication applied
to the speedy transformation of a country and its
people from poverty to a dynamic state of
economic growth, in order to achieve greater
social equality and the fulfillment of the human
potential
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• Governments Communication Messages

• Ensure a better life for all
• Fighting poverty
• Providing employment opportunities

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Cluster Message

• Mandate
• Ensuring a better life for all
• Safety and Security
• Realising values of the Courts

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Department of Justice and Constitutional
Development

• Mandate
• Ensuring a better life for all
• Access to Justice for All
• Transforming Justice

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Public Education and Communication

• Marketing
• Education on access to services
• 360 Customer Feedback Mechanism
• Perception Management

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Mission
Justice Communication fulfils the communication
needs of the Department by providing effective
communication and education services, which
ensure mutual understanding and learning between
the Department and its many publics.
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Vision

• A centre of communication excellence, which will
  
• effectively and efficiently serve its internal
  and external customers
• inculcate a culture of Ubuntu and promote the
  principles of Batho Pele at all times and at
  all levels and
• speak to, listen to and address the needs of the
  organisation and the broader SA community as a
  whole.

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PEC Structure

• Office of the Chief Director
• - Deputy Information Officer
• - Division on Promotion of Access to
  Information
• Public Education and Liaison Services
• Publications and Language Services
• Corporate Affairs
• Media Services and Ministerial Liaison Officers
• Office Services

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Achievements

• Database of Justice Sector Partners
• Public Education / Information Material
• Workshops / Information Sessions
• Vulnerable Groups
• Other Government Departments
• Labour Organisations
• Local Government
• Tertiary Institutions
• Schools
• Media

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Achievements

• Radio Slots
• Projects / Campaigns
• Irish Aid Citizens Advice Desks
• 16 Days of Activism on No Violence
• Against Women and Children
• Events, eg. Court Openings
• Exhibitions
• Newsletters (internal)
• Website
• Development of Promotion of Access to
• Information Manual for the DOJCD

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Achievements

• Assistance with the Transformation of the
• Judiciary, eg. Judges Symposium 2003
• Towards a Small Claims Court Blueprint
• Ten Years Celebrations
• International Judges Conference
• Launch of Constitutional Hill
• Securing and Financial Management of Donor
• Funds for Communication Activities, eg.
• Justice for All TV-series Part 4
• (Switzerland R4.8 million)
• The Court is my Friend (DFID R1.3 million)
• Donor-funding totaling R13.8 million

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Achievements

• Annual Reports
• Department of Justice and Constitutional
• Development
• SA Law Reform Commission
• Judicial Service Commission
• Monies in Trust Masters Business Unit
• Calendars
• Policy and other documents, eg
• UN Report on the Elimination on All Forms of
• Racial Discrimination
• Child Justice Bill background document

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Achievements

• Office Services
• Archival functions
• Management of Codified Instructions
• Record Management
• Postal matters, Messenger, Switchboard,
• Reproduction Services
• Maintenance, upgrading and translation of filing
• system

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Future for the next 12 months

• Aggressive and proactive marketing of
• departmental offerings
• Educate on access to services
• 360 Customer Feedback Mechanism
• Perception Management
• Imaging
• Proactive engagement with the media
• Intranet, Government Gateway

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Flagship Projects

• For 2003 / 2004
• 16 Days of Activism 25 Nov 10 Dec
• Constitutional Education
• Reprint of Constitution
• Learning Materials in 12 Official Languages
• (including Braille)

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Flagship Projects

• TRC Recommendations
• Popular / Schools Version of the TRC Report
• A first draft of the Popular Version has been
  
• completed
• Funding has been secured for the Schools
• Version
• Community Education / Outreach
• Domestic Violence, Maintenance, Childrens
• Rights, Recognition of Customary Marriages,
  Guardian Fund

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Flagship Projects

• Justice Exhibits monthly showcasing of the
• successes / achievements of the Justice and
• Constitutional Development Department
• Community Development officers (NGO
• partnerships)
• Education Campaign
• Promotion of Access to Information
• Equality Legislation (Equality Courts)
• Administrative Justice

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Challenges

• Financial Resources
• Restructuring / Capacity Building

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THANK YOU
Consistent customer communications with care,
compassion and commitment