Title: Customer Centric Organization
1(No Transcript)
2Customer Experience Management Professionals
Online CEM curriculum to deliver cost-effective
customer experience training The CEM Academy
series will offer a total of six (6) online
learning sessions. The learning sessions will be
scheduled between March and August 2009 and will
deliver a holistic approach to customer
experience strategy development and management.
3Customer Experience Strategy
Excerpts From Customer Experience Strategy
Employee Engagement
Customer Experience Strategy The Complete Guide
From Innovation to Execution, written by
Strativity President and Founder Lior Arussy,
provides a complete strategic and operational
framework for organizations and individuals
committed to delivering exceptional customer
experiences.
4Customer Centricity consultant
The people at Strativity are united by passion
and guided by a proprietary human-centered
methodology to unlock exceptional organizational
performance that builds customer loyalty and
advocacy. We take a holistic approach to Customer
Experience Design supporting both the
experience of your customers and employees and
the profitability of your business.
5Strativity Clients Deliver Exceptional Customer
Experience Performance
Implementing customer-centric transformation is
difficult for most organizations. Automotive
manufacturers have the additional complexity of
creating consistent customer experiences across
dealerships that are franchised businesses or
parts of larger automotive groups. This year,
several Strativity clients met that challenge
head-on.
6Australia Level 20, Tower A The Zenith Centre821
Pacific Highway ,Chatswood, NSW 2067
Call 61 2 8448 8171 Website
https//strativity.com