Customer experience management

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Customer Experience Management
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About us

• ITC Infotech is a specialized global
  technology services provider, led by Business and
  Technology Consulting. ITC Infotechs Digitaligenc
  e_at_work infuses technology with domain, data,
  design, and differentiated delivery to
  significantly enhance experience and efficiency,
  enabling our clients to differentiate and disrupt
  their business.

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Customer Experience

• Consumer preferences are changing rapidly, and to
  win in the Digital age, companies must act now.
  Both B2B and B2C companies need to take a closer
  look at their customer data, and glean insights
  to fundamentally rehash the way they engage
  across channels, delivering consistent, seamless
  and relevant experiences throughout the customer
  journey.
• As a CX transformation partner to some of the
  worlds leading brands, ITC Infotech works with
  clients to help predict customer preferences with
  actionable insights.

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CUSTOMER-BRAND DIGITAL INTERACTION
Customer
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Business Intelligence Analytics
Customer Brand Interactions
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Loyalty
Service Enablement
Sales Enablement
Marketing Enablement
Customer Profile
Cross Selling Up Selling
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Client Telling

• Campaign Management
• Personalization Offering
• Push Notification
• Customer Service

Insight LED Outcomes From Brand with a Customer
Centric Approach
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Customer/Prospects Communicating through Multiple
Channels
Web, Social Email, Mobile SMS/Chat
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Insight Generation
Generating Insight out of Collected Data
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DELIVERING RESULTS

• Built on a strong foundation of domain depth and
  technology experience, ITC Infotech has enabled
  some of the largest corporations in the world to
  derive value from their CRM and customer
  experience initiatives. Our expertise spans
  across CPG, retail, airlines, travel, hospitality
  and BFSI industries straddling leading platforms
  such as Oracle, Salesforce, and Microsoft
  Dynamics.

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OFFERINGS

• Services
• Customer Experience Consulting Roadmap
• Data Management Analytics
• Mobility Solutions

• Solutions
• Augmented Reality for Connected Service
• Eloqua Siebel Integration EASI
• Next Gen Loyalty
• Responsys Siebel Integration RASI
• Retail Execution
• Siebel AMS for Consumer Packaged Goods
• Siebel Open UI Innovation Lab
• Integrated Trade Promotion Management
• Customer Value Management for Airlines
• Loyalty Management for Airlines
• Self Service Portal for Health Insurance
• Customer Value Management for Retail
• Digital CX for Banks

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