Talking to Management about Job Analysis: It

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Talking to Management about Job AnalysisIts
Not About You

• Presented to
• Job Analysis Class, USF
• February 27, 2003
• Presented by
• Joan Brannick, Ph.D.

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About You

• Name
• Previous work experience
• Research area
• One question/issue

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About Me - Job Analysis Experience

• Undergrad/grad school
• Tampa Electric
• Naval Training System Center
• Eckerd Corporation
• Tampa Electric
• Cargill, Inc.
• CenturyTel

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Todays Topics

• Job Analysis Communication Issues
• I/O-Management Communication Issues

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Specific Job Analysis Issues
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Pre-Job Analysis Questions

• Who wants it, uses it, does it, supervises it
• What the problem(s), the issue(s)
• When timeframe/deadlines
• Where part of company/all of company
• How the process, people, time, budget, etc.
• Why the purpose, the solution

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FAVORITE JOB ANALYSIS INTERVIEW QUESTIONS
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Keep in Mind . . .

• Selection focused
• Tasks are a given

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Interview Question 1
What 4-5 characteristics or skills does someone
need to have to be successful in this job? Why?
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Interview Question 2
Tell me 3-4 adjectives that best describe this
organization as a place to work.
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Interview Question 3
What are the 1-2 most common reasons people
voluntarily/involuntarily leave this job?
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Interview Question 4
What is the number one expectation that people
have about this job/company that is not met?
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Interview Question 5
Weve covered a lot of ground in a short period
of time. Is there anything else that you think
is important for me to know that we havent
discussed already?
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Lessons Learned

• Consider your audience.
• Partner with rather than preach to.
• Be prepared.
• Use the 80/20 rule in interviews.
• Begin with the end in mind.

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I/O-Management Communication Issues
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Differences in Communication in Grad School vs.
Business

• Purpose
• Approach
• Language

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Purpose of Communication in Grad School vs.
Business

• More similar than different
• Audience understands (its not about you)
• Audience thinks it is important (its not about
  you)
• Audience motivated to take action (its not about
  you)

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Approach to Communication
Grad School Business/Management
Persuasive/informative Persuasive/informative
Impact-literature Impact-organization
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Impact

• Impact Contribution to the literature
• New
• Contribute to theory
• Contribute to practice
• Impact Organization
• Quality
• Quantity
• Time
• Cost

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Approach to Communication
Grad School Business/Management
Informative/persuasive Persuasive/informative
Impact-literature Impact-organization
Individual/expert Collaborative/experts
Problem/process-focused Solution/outcome-focused
Objective/data Subjective/opinion
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Objective vs. Subjective
No data without stories, no stories without
data. Professor of Sims Wyeth, Management
Consultant
People want data, they remember stories. Joan
Brannick, Consultant/Author
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Approach to Communication
Grad School Business/Management
Persuasive/informative Persuasive/informative
Impact-literature Impact-organization
Individual/expert Collaborative/experts
Problem-focused Solution-focused
Objective/data Subjective/opinion
Narrow/similar audience Broad/diverse audience
What is proposed How its proposed
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Language is Important

• Language affects how people feel about themselves
  and about you
• You are competent
• You are arrogant
• They want to help you
• They are stupid

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Grad School/IOOB Speak

• Task Inventory
• Functional Job Analysis
• Job Element Method
• Taxonomy
• PAQ
• C-JAM
• Attributes
• Ipsative
• Likert

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Business/Management Speak

• Task listing
• Performance areas
• Job description
• Job classification
• Job evaluation
• Competencies
• ADA
• Essential functions

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Talking to management about job analysis is NOT
about this . . .
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Talking to management IS about this . . .

• Know your audience.
• Will they understand your message?
• Will they think its important?
• Will they be motivated to take action?

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QUESTIONS/CLOSING