BENEFITS

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5 Keys Proven to Enhance Worker Performance
E.J. (Ted) Lister Lister Management Inc.
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Keynote Highlights

• Knowledge Experience Wisdom
  (background/theme)
• Definitive Definitions
• The 4 Key Performance Indicators
• The Reality of the Situation
• 5 Keys Proven to Enhance Worker Performance
• Answers

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Knowledge Experience Wisdom

• Background/Theme
• Knowledge
• Electrical / Instrumentation Certified
• Planner / Scheduler / Project Controls Manager
• Experience
• 5 Continents Several STOs Written and
  Conducted Numerous Training Courses Authored 3
  books
• Wisdom
• Inspire others by sharing knowledge and experience

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Definitive Definitions

• Understanding
• Effective vs. Efficient
• What to work on, vs. how best to execute the work
• Strategic Planning, vs. Work Management Planning
• Leadership vs. Management
• Who decides what to work on, vs. who manages the
  work
• Productivity vs. Performance
• Productivity is a factor applied to a benchmark
  estimate
• Performance is a measure of earned vs. planned

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Definitive Definitions contd

• Ability to Influence Performance
• Asset Management
• Work Identification
• Work Planning
• Work Scheduling
• Work Execution
• Update and Control
• KPIs

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The 4 Key Performance Indicators

• In Order of Magnitude
• Safety, Health Environment
• Worker Performance
• Wrench-time (76.7 direct in a 10 hour shift)
• QA/QC (rework)
• Schedule (earned vs. planned)
• Cost (actual vs. planned)
• Direct
• Indirect

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The Reality of the Situation

• Shutdowns, Turnarounds, and Outages are intense
  projects requiring a large workforce to execute
• Contractors and transient workers constitute the
  majority of the workforce
• Contractors and Transient workers
• Desire a clean, safe, organized place to work
• Some are knowledgeable and experienced (wise)
• Some are knowledgeable (willing)
• Others are eager to learn and gain experience
  (wonder)

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The Reality of the Situation contd

• The most a worker can spend pulling wrenches in a
  10-hour shift is 7.67 hours
• Lunch n/a
• 2 x 15 Minutes Coffee Time .5
• 8 x 10 Minutes Walking Time (to and from the
  lunch trailer) 1.33
• Pre-shift Safety Meeting .25
• End-shift Wash-up .25
• Minimum Indirect Hours 2.33
• Maximum Direct Hours 7.67

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The Reality of the Situation contd

• Potential delays, which affect worker performance
• Permitting, especially confined-space-entry
• Delayed access to process equipment
• Unclear scope of work, or procedures, e.g.,
  inspection requirements, cleaning
• Planning (estimating) not accurate (non-benchmark
  / historical)
• Scheduling not knowing what productivity factor
  to apply
• Inclimate weather
• Worker performance can easily drop below 50 - a
  reality that cannot be corrected with more workers

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5 Keys Proven to Enhance Worker Performance

• From Strategic Planning to Execution
• 5. Minimize Direct Workers (maximize indirect
  resources)
• 4. Plan Direct Work Only (use benchmark
  estimates)
• 3. Discontinue Scheduling (program, as an
  alternative)
• 2. Discontinue Supervising (coach, as an
  alternative)
• 1. Communicate and Nosh (dont starve your
  workers)
• People invented work so they could keep playing
  together

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5 Keys Proven to Enhance Worker Performance

• 5. Minimize Direct Workers (maximize indirect
  resources)
• More work is accomplished with fewer workers when
  supported by more indirect resources
• Each stakeholder department must determine,
  through strategic planning, how they intend to
  support the workforce
• The ratio of supervisors to workers should be
  such that field support and coaching is maximized
  (paperwork is necessary, however, it shouldnt
  take half the shift to prepare)
• Tools, materials, equipment and information need
  to be readily available

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5 Keys Proven to Enhance Worker Performance

• 4. Plan Direct Work Only (use benchmark
  estimates)
• Plan work based on historical information, or
  industry standard benchmark estimates (utilize
  field-planners)
• Activities and logic
• Crew x duration wrench-hours
• Indirect resources, e.g., tools, materials,
  procedures, permits
• Risk factor and grid location (use planning tags)
• Do not confuse planning with scheduling what vs.
  when
• Do not confuse strategy with planning how vs.
  what

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5 Keys Proven to Enhance Worker Performance

• 3. Discontinue Scheduling (program, as an
  alternative)
• Shutdowns, Turnarounds, and Outages are too
  complex to use traditional scheduling techniques
• Maximize the power of your scheduling software to
  dynamically schedule work based on programmed
  logic
• Allow your scheduling software to develop a new
  schedule at the end of each shift based on field
  status
• Use your scheduling software to run what-if
  scenarios and trend/forecast for productivity
  factor corrections

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5 Keys Proven to Enhance Worker Performance

• 2. Discontinue Supervising (coach, as an
  alternative)
• Create an environment where crews are made up of
  wise, willing, and wonder workers
• Inspired crews do not need supervision they need
  support and coaching
• A knowledgeable supervisor, with little
  experience, and lacking wisdom, will generally
  take on the role of boss let this person do the
  paperwork let the coach support and inspire
  workers

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5 Keys Proven to Enhance Worker Performance

• 1. Communicate and Nosh (dont starve your
  workers)
• Everyone desires to know that they are achieving,
  meeting objectives and to take corrective action
• Produce shift schedules to communicate
  expectations
• Produce shift reports to communicate project
  status
• Use pre-shift safety meetings to communicate
  inspirational and encouraging information,
  praise, and humor
• Everyone works better after a good breakfast
• Consider pre-shift safety meetings as an
  opportunity to provide nosh (nourishment)

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5 Keys Proven to Enhance Worker Performance

• Benefits
• Its easier to support fewer workers
• Less risk of incidents
• Less indirect costs
• Worker attitude is improved
• Knowledge is transferred experience is gained
  wisdom is transformed into continuous improvement
• Safest, most efficient, lowest cost, shortest
  duration project executed by inspired workers

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5 Keys Proven to Enhance Worker Performance

• Answers
• Yes you can email me for documents and tools
  related to Shutdowns, Turnarounds, and Outages
  (no charge)
• No Ive never worked in Texas, but Id like to
• Sure front-load your schedule by 15 (amount of
  found work expected) to ensure your workforce can
  execute the work within the scheduled no-float
  path
• Yes its true, some people dont like to work
  (inspire, or isolate)

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E.J. (Ted) Lister
Lister Management Inc. akaboreese_at_hotmail.com