Communication Influences/Barriers 1.02 PP2

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Communication Influences/Barriers1.02 PP2
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Factors that affect communication
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Barriers to Communication

• anything that gets in the way of clear
  communication
• Personal
• Physical
• Cultural
• Environmental

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Factors that Effect Communication Barriers
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Communication Strategies- Environmental -

• Accessible patient care areas
• Calm, quiet environment
• Private area

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- Personal -

• Use appropriate terms that patients can
  understand
• Recognize influences and barriers to overcome
  them
• Control behavior

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Physical Disabilities

• Deafness or hearing loss
• Blindness or impaired vision
• Aphasia or speech disabilities

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Improved communication with the hearing impaired

• Use body language (gestures/signs)
• 2. Speak clearly
• Face the individual (lip reading)
• 4. Write messages
• 5. Make sure hearing aids are working
• properly
• 6. Go to quite area, eliminate
• unnecessary noises

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Improved communication with the visually impaired

• 1. Use a soft tone of voice.
• Describe events that are
• occurring, explain noises
• 3. Announce your presence as
• you enter a room.
• 4. Use large print documents
• Use touch (tactile cues)
• when appropriate.

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Improving communication with someone with aphasia
or speech impairments

• Health care worker must be patient
• Allow them to try and speak
• Encourage them to take their time
• Repeat message to assure accuracy

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Aphasia / speech impairments

• Encourage them to use gestures or point to
  objects
• Provide pen and paper if they can write
• Use pictures with key messages to communicate

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Psychological Barriers

• Often caused by
• Prejudice
• Frustations
• Life experiences
• Stereotypes such as dumb blond cause us to
  make snap judgments about others that affect the
  communication process.

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Psychological Barriers

• Health care workers must learn to put prejudice
  aside and show respect for all individuals.
• Is that possible for you?

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Cultural Barriers

• Deal with beliefs, attitudes and customs
• Individualized beliefs/practices r/t health and
  illness
• Some cultures believe in balance if the body is
  cold, they eat hot foods.
• Illness is due to demons/evil spirits
• Health is a reward from God and illness a
  punishment

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Culture

• Cultural beliefs must be respected (religion)
• Pts. may practice their remedies in addition to
  modern HC techniques
• Cultural diversity may interfere with
  communication in various ways.

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Cultural Barriers - Language

• People who do not speak the same language as you
  may have a difficult time communicating. You
  should
• Speak slowly
• Use nonverbal communication
• speak slowly/clearly
• Find an interpreter
• Avoid slang/local phrases

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Eye Contact/Gestures/Body Language

• Dependent upon cultures
• May be acceptable or viewed as a sign of
  disrespect or hostility
• Sign of listening and sincerity

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Cultural Barriers Eye Contact

• In some cultures
• it is not acceptable
• and looking down is
• a sign of respect

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Cultural Differences Terminal Illness

• In some cultures, the patient is NOT told his/her
  prognosis and family members are responsible for
  making care decisions

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Cultural Differences - Touch

• In some cultures, it is wrong to touch someone on
  the head

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Cultural Differences Personal Care

• In some cultures, only family members provide
  personal care.
• Respect and acceptance of cultural diversity is
  essential fo any health care worker.

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RememberYou are there for the pt. And they are
entitled to quality healthcare.
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Pts right to quality HC

• Health care workers should
• Allow patients to express their fears or anger
• Encourage them to talk about their feelings
• Avoid arguing
• Remain calm
• Talk in a non-threatening tone of voice
• Provide quality care

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The End!