Communicative English in Workplace

1
Communicative English in Workplace
2

• Written communication is another useful
  communication channel and is very important
  between different professionals. Writing
  information down makes records more permanent and
  more accurate. Written information is unlike a
  verbal message which can become distorted when
  being verbally passed to people There are
  barriers in written communications such as the
  illegibility of people's hand writing or if the
  written message is misunderstood..

3

• The rules governing writing are also different
  compared to oral communication as it is necessary
  in written communication to maintain accuracy and
  clarity. When writing information there is a need
  to check that all of the information is correct
  as if the information is recorded wrong it could
  result in problems. As problems can occur such
  as delays in meeting the needs of the children
  and parents not being able to make the right
  decision due to the vagueness of information
  recorded being unable to deliver an organized
  service.

4

• Nonverbal communication is everything other than
  spoken words, this includes paralanguage this is
  'um' or 'ah' sounds, the volume of the talking,
  the pace and accent. A very big part of
  non-verbal communication is facial expressions as
  these are indictors to others about our feelings,
  attitudes, states of mind and relationships.
  Non-verbal communication can also include eye
  contact, proximity, posture and gestures. All
  three ways of communication have problems but are
  an effective way to communicate with others when
  used in the right way.

5

• Communication is about active listening as well
  as communicating with the necessary sincerity and
  compassion. Listening is a key skill and should
  not be underestimated. One of the purposes of
  listening is to convey interest and respect for
  the other person and this is crucial to solve
  problems that arise and to also meet another
  person's needs as well as our own. Studies have
  revealed that listening is the on the whole the
  most frequent aspect of workplace communication
  (Adler and Elmhorst, 1999).

6

• Other studies have also found that Managers spend
  on average 65-90 of their working day listening
  to someone, with the percentage of time
  increasing with level of managerial
  responsibility (Kotter, 1982, Nichols Stevens,
  1990). However research highlights that people
  generally people achieve no more than 25-50
  accuracy in interpreting the meaning of each
  other's remarks (Spitzberg, 1994). This means
  misunderstanding is very common. Furthermore
  tuning listening skills and becoming competent at
  listening would improve workplace communication
  significantly.

7

• There are barriers that hinder the ability to
  listen. For one People are very quick to 'jump to
  conclusions' and form a judgment before the
  speaker has finished, this in turn can mean that
  the message intended is misinterpreted. People
  also have a tendency to hear what they want to
  hear and be inattentive while cultural issues or
  the interruption of the speaker can also prevent
  people from listening.

8

• Developing active listening skills such as
  listening to non-verbal as well as verbal
  language, paraphrasing, using feedback, and
  asking appropriate questions can help to identify
  possible misinterpretations of the message, as
  well as check for unintended messages.
• Good communication is absolutely essential and
  key when working with children, young people,
  families and support/helpdesk areas..

9

• It is central in building trust amongst the users
  and staff within this context. In order to
  maintain relationships it needs to be an active
  process that involves listening, understanding
  and responding accordingly. Communication is both
  necessary on the one-on-one basis and also when
  working in a group and it is important to realize
  when to focus on the individual and when to focus
  on groups.

10

• Another thing to be aware of is that
  communication is a two way process that is
  necessary to make sure the person feels valued
  and respected. Communication should also be
  matched appropriately to the stage of
  development, personal circumstances, and needs of
  the person being addressed. The culture and
  context when communicating needs to be thought
  about for instance, the professional should hold
  awareness and communicate appropriately if
  English is an additional language, the child is
  disabled or at risk of under-achievement or other
  poor outcomes.

11

• Effective communication is also about utilizing
  the best communication method appropriately and
  being aware of any barriers that could occur
  these could include poverty, disability, anxiety,
  cultural differences and religious requirements.
• The first is to keep all the communication
  channels open. All people are different and are
  better at different methods of communication so
  providing as many avenues as possible is a good
  way to ensure communication is easy for others.

12

• Team meetings are a fantastic way to give
  everyone a chance to participate and have their
  say. It allows people to facilitate and
  contribute to decisions involving the workplace
  making them feel respected and that their
  feedback counts. Communication is a highly
  complex process and to improve interpersonal
  communication, a fuller knowledge and
  understanding of communication skills are
  essential. Communication is not just about
  speaking it is about active listening, written
  and non-verbal ways of communication.

13

• Any team who wants to be successful needs to
  communicate in a direct and clear manor.
  Management should ensure that communication
  skills are practiced and that it is an ongoing
  process. Communication allows a team to work
  together effectively.

14
Thank You

• Voice Training and Research Institute
• No.135, First Main Road, K.K Nagar, Madurai-
  625020.
• E-mail support_at_voiceskills.org
• Ph no 91- 95970 82692 / 95970 84540Web
  https//voiceskills.org/