NENA 2003

1

Telecommunications Service Priority

• NENA 2003
• Annual Conference
• June 18, 2003
• Kenneth Moran
• Director, Defense and Security
• Federal Communications Commission
• kmoran_at_fcc.gov

2
OBJECTIVE

• To ensure priority restoration
• of communications services
• most critical to the safety and security of
  American citizens

3
Guaranteed Priority Restoration

• Protection during disasters floods, forest
  fires, hurricanes, tornadoes, earthquakes, and
  terrorist attacks
• Provides guaranteed priority restoration of
  telecom services when service providers
  resources are overextended

4
About the Program

• How it works
• Who qualifies
• Sponsors
• Priority levels
• User Responsibilities
• Cost

5
How it works

• User Driven
• User identifies essential services
• User requests FCC sponsorship
• User enrolls through NCS
• User requests service from carrier
• When outage occurs, service
• provider must restore TSP lines first

6
Who qualifies

• Any entity engaged in activities essential for
  the security and safety of American citizens that
  relies on telecommunications services.
• Federal, state, or local government or private
  industry

7
Federal Sponsor

• Non-federal organizations require federal sponsor
• FCC will sponsor any qualifying 9-1-1 request
• User must request

8
Priority Level

1. National security leadership
2. Security posture and attack warning
3. Public health, safety, law and order
4. Public welfare/economic posture

9
User Responsibilities

• Identify services requiring priority
• Request and justify priority
• Ensure access to premises, equipment
• Report failed services
• Designate 24 hour point of contact

10
Cost

• Service providers charge for TSP
• TSP charges vary by carrier and location
• Cost structure
• Per line
• One time charge
• Monthly charge

11
9-1-1 Participation

• Less than 10 of PSAPs (500 of 7,500) have TSP
  coverage
• Coverage mostly in few concentrated areas
• Most areas have no coverage

12
9-1-1 Participation Vital

• Threat to nation and critical telecom
  infrastructure still exists
• 9-1-1 centers are on the front lines during any
  disaster
• Operation of 9-1-1 centers is vital to all
  citizens
• TSP is only guarantee that 9-1-1 centers will go
  to front of the line

13
Outreach

• Increase awareness of the program
• Encourage examination of emergency telecom needs
  of communities
• Encourage cost benefit analysis
• Can a community afford not to participate?

14
For more information or to enroll contact NCS or
the FCC

• National Communications System
• Internet http//tsp.ncs.gov
• E-Mail tsp_at_ncs.gov
• Phone [phone] ( Deborah Bea )
• Federal Communications Commission
• Internet http//www.fcc.gov/hspc/emergencytelecom.
  html
• E-Mail tspinfo_at_fcc.gov
• Phone [phone] ( Kenneth Moran )