Baldrige National Quality Program

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Baldrige National Quality Program
Baldrige National Quality Program
Program Impacts
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Baldrige Ranks among Best Leadership Programs

• Recognized by Leadership Excellence magazine in
  2009
• Placed in top-ten government/leadership programs
• Based on survey responses, interviews, and site
  visits
• Ranked on seven criteria

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Program Impacts

• Program participants
• State, regional, and local Baldrige-based
  programs
• International interest

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Program Participants

• 80 Award recipients (84 Awards)
• 1,378 Baldrige Award applications
• More than 5,610 trained Examiners
• Widespread participation
• Private-sector contributions provide over 90
  percent of Program support

5
Award Recipients Contributions

• Increase competitiveness of U.S. organizations
• Give presentations to all sectors
• Give presentations at The Quest for Excellence
  and the regional conferences
• Influence customers/suppliers
• Host seminars and workshops
• Write articles

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Award Recipients Results

• The 2009 Award recipients report dramatic results
  from their investment in performance excellence.

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Honeywell Federal Manufacturing Technologies,
LLC Customer Focus
How Honeywell FMT Analyzes and Uses Customer
Data
How Honeywell FMT Builds and Manages
Relationships .
quality
cost

• Collect Actionable Information
• Keep Commitments Made
• Tailor Listening Methods

Reliability
survivability
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MidwayUSA Process Management
MidwayUSA Process Balanced Scorecard MidwayUSA Process Balanced Scorecard MidwayUSA Process Balanced Scorecard MidwayUSA Process Balanced Scorecard MidwayUSA Process Balanced Scorecard MidwayUSA Process Balanced Scorecard
Key Process 2009 2010 YTD Area Process Measures 2010 YTD February /Q1
Marketing 99 97 Web Marketing 88.5 88.5
Marketing 99 97 Publications 100.0 100.0
Marketing 99 97 CRM 99.2 99.2
Marketing 99 97 Sponsorship, Advert PR 90.7 90.7
Marketing 99 97 GunTec 99.0 99.0
Marketing 99 97 Training Development 100.0 100.0
Logistics 93 99 Stocking 100.0 100.0
Logistics 93 99 Repack 94.0 94.0
Logistics 93 99 Receiving 99.0 99.0
Logistics 93 99 Shipping 100.0 100.0
Logistics 93 99 Warehouse 100.0 100.0
Logistics 93 99 Product Control 100.0 100.0
Logistics 93 99 Returns 100.0 100.0
Logistics 93 99 Training Development 100.0 100.0
Monthly SLT Review
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AtlantiCare Health Care Outcomes
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Heartland Health Workforce Focus
Caregiver Engagement Results
Key Drivers Affecting Satisfaction
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Veterans Affairs (VA) Cooperative Studies
Program Clinical
Research Pharmacy Coordinating Center
Financial and Market Outcomes
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State and Local, Regional, and Sector-Specific
Programs

• National coverage
• A feeder system
• Leveraging the national program

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States with State or Local Award Programs
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2009 State and Local, Regional, and
Sector-Specific Program Statistics

• 37 active state and local, regional, and
  sector-specific programs
• Received 342 award applications
• Trained 1,872 Examiners
• 22 recipients earned the highest-level award in
  their states
• Based on data from 30 states that report
  through the Alliance for Performance Excellence

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Award Recipients in Manufacturing Category

• 3M Dental Products Division (1997)
• ADAC Laboratories (1996)
• Armstrong Building Products Operations (1995)
• ATT Transmission Systems Business Unit (1992)
• The Bama Companies, Inc. (2004)
• Boeing Airlift Tanker Programs (1998)
• Cadillac Motor Car Company (1990)

• Cargill Corn Milling North America (2008)
• Clarke American Checks, Inc. (2001)
• Corning Telecommunications Products Division
  (1995)
• Dana CorporationSpicer Driveshaft Division
  (2000)
• Eastman Chemical Company (1993)
• Honeywell Federal Manufacturing Technologies
  (2009)
• IBM Rochester (1990)

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Award Recipients in Manufacturing Category

• STMicroelectronicsRegion Americas (1999)
• Sunny Fresh Foods, Inc. (2005)
• Texas Instruments Defense Systems Electronics
  Group (1992)
• Westinghouse Commercial Nuclear Fuel Division
  (1988)
• Xerox Corp. Business Products Systems (1989)
• Zytec Corporation (1991)

• KARLEE Company, Inc. (2000)
• Medrad, Inc. (2003)
• Milliken Company (1989)
• Midway USA (2009)
• Motorola CGISS (2002)
• Motorola, Inc. (1988)
• Solar Turbines Inc. (1998)
• Solectron Corporation (1991 and 1997)

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Award Recipients in Service Category

• ATT Consumer Communications Services (1994)
• ATT Universal Card Services (1992)
• BI (1999)
• Boeing Aerospace Support (2003)
• Caterpillar Financial Services Corp. U.S. (2003)
• Dana Commercial Credit Corporation (1996)
• DynMcDermott Petroleum Operations (2005)

• Federal Express Corporation (1990)
• GTE Directories Corporation (1994)
• Merrill Lynch Credit Corporation (1997)
• Operations Management International, Inc. (2000)
• Premier Inc. (2006)
• The Ritz-Carlton Hotel Company, L.L.C. (1992 and
  1999)
• Xerox Business Services (1997)

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Award Recipients in Small Business Category

• Park Place Lexus (2005)
• PRO-TEC Coating Company (2007)
• Stoner, Inc. (2003)
• Sunny Fresh Foods (1999)
• Texas Nameplate Co., Inc. (1998 2004)
• Trident Precision Manufacturing, Inc. (1996)
• Wainwright Industries, Inc. (1994)
• Wallace Co., Inc. (1990)

• Ames Rubber Corporation (1993)
• Branch-Smith Printing Division (2002)
• Custom Research Inc. (1996)
• Globe Metallurgical Inc. (1988)
• Granite Rock Company (1992)
• Los Alamos National Bank (2000)
• Marlow Industries, Inc. (1991)
• MESA Products, Inc. (2006)
• MidwayUSA (2009)
• Pals Sudden Service (2001)

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Award Recipients in Education Category

• Chugach School District (2001)
• Community Consolidated School District 15 (2003)
• IredellStatesville Schools (2008)
• Jenks Public Schools (2005)
• Kenneth W. Monfort College of Business (2004)
• Pearl River School District (2001)
• Richland College (2005)
• University of WisconsinStout (2001)

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Award Recipients in Health Care Category

• AtlantiCare (2009)
• Baptist Hospital, Inc. (2003)
• Bronson Methodist Hospital (2005)
• Heartland Health (2009)
• Mercy Health System (2007)
• North Mississippi Medical Center (2006)
• Poudre Valley Health System (2008)
• Robert Wood Johnson University Hospital Hamilton
  (2004)
• Saint Lukes Hospital of Kansas City (2003)
• Sharp HealthCare (2007)
• SSM Health Care (2002)

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Award Recipients in Nonprofit Category

• City of Coral Springs (2007)
• U.S. Army Armament Research, Development and
  Engineering Center (ARDEC 2007)
• Veteran Affairs (VA) Cooperative Studies Program
  Clinical Research Pharmacy Coordinating Center
  (2009)

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Resources for More Information

• Most Baldrige National Quality Program (BNQP)
  documents are available both in printed form and
  on the BNQP Web site.
• To obtain these documents, call [phone],
  send e-mail to baldrige_at_nist.gov, or visit the
  Web site www.nist.gov/baldrige.