Award Process

1
Malcolm BaldrigeNational Quality Award
Baldrige National Quality Program

• Award Process

2
Award Process Calendar

• March Early eligibility
• certification
• April Eligibility certification
• May Award applications due
• JuneNovember Applications reviewed
• November Award recipients
• announced
• WinterSpring Award Ceremony
• March or April The Quest for Excellence
  Conference

3
The Baldrige Award Process Phase 1 Eligibility
Certification

• Eligibility categories
• Manufacturing
• Service
• Small Business
• Education
• Health Care
• Nonprofit
• Eligibility fee150
• Nomination of Examiner

4
The Baldrige Award Process Phase 2 Award
Application

• Submit application report that addresses Baldrige
  Criteria
• Pay application fee (sliding scale)
• Pay site visit fee, if selected (sliding scale)

5
Role-Model Determination

• Purpose of determination
• Records check

6
Award Process Review Cycle
7
Applications Receivedby Award Categories
09 08 07 06 05 04
Man. 2 3 2 3 1 8
Srvc. 4 5 4 4 6 5
Sm. Bus. 5 7 7 8 8 8
Ed. 9 11 16 16 16 17
H.C. 42 43 42 45 33 22
N.P. 8 16 13 10
Total 70 85 84 86 64 60
8
The Board of Examiners

• Volunteers
• Backbone of Baldrige Program
• Evaluate Award applications
• Ambassadors

9
Composition and Selection of the Board of
Examiners

• A broad base of expertise
• Selection factors
• Terms of service

10
Time Commitment by Members of the Board of
Examiners

• Training prework (about 4060 hours)
• Training (34 days)
• Independent Review (about 3545 hours)
• Consensus Review (about 2535 hours)
• Site Visit (about 1020 hours preparation 57
  days on site)

11
Why Examiners Participate

• Increase learning
• Network with peers
• Review leading organizations
• Contribute to the nation

12
Code of Ethical Conduct

• Purpose
• Confidentiality
• Avoidance of conflict of interest
• Independent evaluation and scoring
• Examiner status not for personal gain
• Five-year rule

13
Resources for More Information

• Most Baldrige National Quality Program (BNQP)
  documents are available in printed form and on
  the BNQP Web site.
• To obtain these documents, call [phone],
  send an e-mail to baldrige_at_nist.gov, or visit
  www.nist.gov/baldrige.