Total Quality Management Instructor: Hank Sobah

1
Total Quality Management Instructor Hank Sobah

• Malcolm Baldrige National Quality Award

2
MBNQA - A public private partnership
Foundation for MBNQA
NIST
ASQ
Award Recipients
Board of Overseers
Board of Examiners
3
The Malcolm Baldrige National Quality Award

• The MBNQA provides us with a framework to move
  organizations from
• perceptions to fact
• assurance to continuous improvement
• from a maintenance mindset to change driven

4
The Malcolm Baldrige National Quality Award

• Initiated in 1987 to promote TQM as an
  increasingly important approach for making
  products and services in the U.S. among the best
  in the world again.

5
MBNQA

• Initiated at the Department of Commerce and the
  National Institute of Standards and Technology
  (NIST)
• Based upon Public Law 100-107
• Responsibility for the program and the award is
  with the Department of Commerce
• The award is managed by NIST

6
MBNQA

• In 1999, as a result of legislation signed into
  law by President Clinton on October 30, 1998,
  health care and educational organizations became
  eligible to receive the award which is presented
  to recipients by the President of the United
  States.

7
Malcolm Baldrige National Quality Award

• 2002 Criteria for Performance Excellence
• Leadership 120 points
• Strategic Planning 85 points
• Customers and Market Focus 85 points
• Information and Analysis 90 points
• Human Resource Focus 85 points
• Process Management 85
  points
• Business Results 450 points

8
MBNQA

• Criteria focus on results
• Non-prescriptive - adaptive
• Support a system approach
• Evaluation Dimensions
• Approach method
• Deployment extent
• Results outcome

9
MBNQA - A Systems Perspective
Organizational Profile Environment,
Relationships, and Challenges
2. Strategic Planning
5. HR Focus
1. Leadership
7. Business Results
6. Process Management
3. Customer and Market focus
Source Malcolm Baldrige National Quality
Award 2001 Criteria for Performance Excellence
4. Information and Analysis