Los Alamos National Bank

1
Los Alamos National Bank

• Valuing People
• Quality New Mexico
• April 1, 2005
• Jill Cook
• Senior Vice President

2
History

• Established 1963
• Now largest independent bank in NM
• Applied QNM 1997
• Achieved Zia Award 1999
• Received Baldrige Award 2000

3
LANB Mission

• Exceed the expectations of our customers,
  employees, and investors.

4
Core Values

• Extraordinary Customer Service
• Valuing People
• Efficiency
• Flexibility
• Innovation

5
Valuing People

• Starts prior to employment
• Letter to applicant
• Outlines our expectations
• Immediate interview
• Hiring on the spot

6
Orientation

• Meet with President on first day of work
• Three day
• Cultural-Mission, vision, core values, customer
  service
• Technical-phones, email, compliance
• Employee fit in organization
• Performance Appraisal System
• Goal based
• Prepared by employee and supervisor
• Career Planning

7
Environment for Growth

• Career in Banking
• Education for advancement
• Internal job posting
• No pay scales
• Quality Council
• Open Communication

8
Quality Council

• Forum for bank-wide improvement
• Open to all employees
• 25 employee involvement at any one time
• Several process improvement teams deployed
• Meets weekly
• Leadership opportunities
• Decision-making body
• Lessons learned

9
Open Communication

• Formal
• Breakfast w/ Bill, Snacks w/ Steve, Java w/ Jill
• Quality Council
• HUDDLE
• Trading Places
• Lessons in Loans, Overture in Operations, etc.
• Employee opinion survey
• Informal
• Open door

10
Employee Satisfaction

• When LANB wins, everyone wins!!
• Avoid rewarding the few
• Employee Appreciation Day
• Anniversary celebrations
• Good letters in newsletter
• Employee centered policies and programs
• Orientation lunch
• Friday massages
• Weekly payroll
• Promote fun!

11
Benefits Structure

• When LANB wins, everyone wins!!
• Profit Sharing and ESOP
• Sabbaticals
• Vacation incentive
• Health club membership for family
• Free financial advice
• Dress for success

12
Learning Environment

• Product and services training
• Regulatory U, LANBU
• Departmental training
• Continued education
• 100 up-front reimbursement
• Raises!!
• Organizational Learning

13
Quality rewards

14
Employee Opinion Survey
15
Employee Opinion survey

16
Extraordinary People!!