Communication in organization settings:

1
Communication in organization settings

1. Internal Exchange information- inside your
   organization
2. External Outside the organization
3. Formal Ideas information flow along the lines
   of command in the companys organization
   structure
4. Informal

2
Factors determining the structure

• 1) Aim
• 2) Division of labor specialization level
• 3) Degree of formality
• 4) Span of management
• RN(2N/N-(N1)
• 5) Number of hierarchical levels
• 6) Departmantization

3
I) Functional Departmantization
4
II) Departments founded according to
product/service divisions
5
III) Departments founded according to Regional
Essentials
6
IV) Pure Organizations
7
V) Matrix Organizations
President Dir. Eng. Dir. Product. Dir. Acc. Dir. Fin. Director of Project X Director of Project Y Director of Project Z
8
Flow of Information

• Downward flow From executives to employees
• Upward flow From employees to executives-
  provide accurate, timely reports on problems
• Horizontal flow Lateral or diagonal between
  departments or between employees at the same
  level- share information and coordinate tasks

9
Internal External Formal Planned com. Planned com. among insiders among outsiders Informal Casual com. Casual com. With among employees suppliers, customers investors outsiders



10
Communication Networks

• Y Form No innovation, faster than circle, faster
  than circle network
• Chain Just downward, no upward horizontal.
  Leader- not accurate. Medium speed.
• StarEmployees- interaction just with the
  leader. No innovation. High speed, but effects
• Circle Decision-making, participation, no
  determined leader, working speed, satisfaction
• Network Centralization level- low,
  participation, job satisfaction job quality
• Centralization distribution of decision-making

11
Job Enlargement

• Increasing the scope of a job through extending
  the range of its job duties
• Increases the number of tasks without changing
  the content of the job
• Horizontal job loading

12
Job Enrichment

• Motivate by giving employees the opportunity to
  use the range of their abilities
• Vertical job loading
• Enriched job should contain
• Range of tasks of varying difficulties
• Meaningful task
• Feedback, encouragement communication