Title: Managed%20Services
1Managed Services
C H A P T E R
C H A P T E R
8
2What Are ManagedServices?
- Managed Services
- Consists of all food service operations that are
classified as not-for-profit
3What Are ManagedServices?
- Managed Services (cont.)
- Service operations including
- Military
- Airlines
- Elementary and secondary schools
- Colleges and universities
- Health care facilities
- Business and industry
4Unique Qualities
- Qualities
- Challenge to please guest and client
- Guests are captive clientele
- Food service is not the primary business
- Produce food in large quantity
- Volume of business is consistent
5Reasons for Contract Management
- Contract Management
- Financial
- Quality of program
- Recruitment of management and staff
- Expertise in management of service departments
6Reasons for Contract Management
- Contract Management (cont.)
- Resources available
- People, programs, management systems, and
information systems - Labor relations and other support
- Outsource administrative functions
7Airlines
- Airlines
- Competitive factor
- Logistical operation that is complex
- Expansion industry
- Cost for average in-flight meal is 6.00
- Food service at airports is typically contracted
8Military
- Military
- 6 billion dollars each year
- Trends
- Contract of officers club
- Fine dining to casual style
- Prepared foods
- Use of fast food restaurants on bases
9Elementary andSecondary Schools
- Schools
- National School Lunch Program feeds 25 million
children daily - Good nutrition is the key
- Potential market for fast food chains
- Preparation varies amongst schools
10Colleges and Universities
- Schools (cont.)
- Residence halls
- Cafeterias/student unions
- Faculty clubs
- Convenience stores
- Administrative catering
- Outside catering
11Campus Dining
- Dining
- Challenging
- Use of cyclical menus
- Budgeting is easy due to payment plans
- Various meal plans
- Sodexho
12Trends in Campus Dining
- Trends
- Branded concepts
- Privatization
- Campus cards
13Healthcare Facilities
- Facilities
- Hospitals
- Extended life facilities
- Retirement centers
- Major growth segment is the senior citizen market
- ARAMARK
14Healthcare Foodservice Offered
- Foodservice
- Tray
- Cafeteria
- Dining room
- Coffee shop
- Catering
- Vending
15Healthcare
- Healthcare
- Challenge because of special meal requirements
- Economic pressures of health care
- Use of sous vide and cook chill methods
- Increased market share of contractors
- Use of major quick-service chains
16Business and Industry (BI)
- BI
- Contractors
- Self-operators
- 80 of BI is contracted
- 30,000 units nationwide
- Compass Group
17Leisure and Recreation Foodservices
- Characteristics
- Unique and fun
- Stadiums, arenas, and state parks
- Points of Service
- Where food and beverage are provided
18Contract Management Client Perspective
- Advantages
- Experience in size and types of operations
- Variety of services
- Resource and support available
- Hold contractor to higher level of performance
19Support Staff Positions
- Positions
- Sales/Marketing
- Controller/Audit
- Financial Analysis
- Human Resources
- Training and Development
- Affirmative action
20Support Staff Positions
- Positions (cont.)
- Safety Administrator
- Procurement
- Technical Services (recipes, menus, etc.)
- Labor Relations
- Legal aspects
21Contract Management Client Perspective
- Disadvantages
- Some segments perceived as institutionalized
- Potential for lost contracts
22Trends in Managed Services
- Trends
- Increasing challenges
- Reduction of revenues
- Increased cost
- Declining enrollment
23Trends in Managed Services
- Trends (cont.)
- Increased use of
- Campus cards
- Food-to-go
- Proliferation of branded concepts
- Development of home meal replacement
- 24 hour food service