Comm-Tract%20Corp.%20Carrier%20Support%20Services

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Comm-Tract Corp.Carrier Support Services
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Mission Statement

• Comm-Tract Corp carrier support services are
  designed to meet the unique requirements of
  telecommunications carriers today.
• Time to Market, Manage Existing Technologies,
  Profitably deliver Advanced Services
• Offer a wide range of engineering services
  designed to save time and costs in network
  upgrades, build-outs, modifications, and regular
  maintenance.
• Single point of contact providing all the
  equipment and implementation resources you need
  for your CO, hut, cabinet, vault or cell site.
• Full-Service provider of technical ( EF I )
  services enabling rapid network deployment.

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Client Focus

• Comm-Tract (EFI) services provides Engineering,
  Furnishing and Installation to Next Generation
  Service Providers and Service Provider
  manufacturers including BLECs, CLECs, DLECs,
  ISPs, ASPs, etc.
• Fiber Optic Installation, Maintenance and Service
• Metro and Long haul Operations
• Complete testing/certifications DS1 OC192
• OTDR, PMD, BER, ORL
• SONET/DWDM proficient
• Comm-Tract (EFI) is experienced in network
  technologies, commercial telecommunications,
  infrastructure cabling and project management.
• Comm-Tract provides services in five broad
  practice areas Technology Staging and Testing,
  Infrastructure Design, Deployment Services,
  Documentation and Training.

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Carrier Support Services
Program Management
Project Management
Engineering Design
Assembly/Staging
Deployment
Quality Assurance
NOC Support
Support Services
Testing, Integration Validation
Provisioning
Documentation Training
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E F I Services

• Engineering/Design of Info structure for carrier
  class collocations sites
• Overhead ladder rack systems equipment racks,
  cabinets
• Develop standard materials lists and
  installation documents
• Estimate cost, resource and time requirements
  for subsequent phases
• Fiber optic raceway, power and grounding systems
• Installations of Carrier Class networking
  Equipment
• Long haul fiber optic transmission equipment in
  transmission Huts and collocation sites.
• Testing
• Dark fiber turn up and fiber testing procedures
• Optical T-birds, Spectrum Analyzers, O.T.D.Rs,
  Polarization Mode Dispersions

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E F I Timeline and Lifecycle

• Based on the detailed, site-level network design
  and the clients operational requirements and
  restrictions, develop a network implementation
  plan and program manage the deployment of the
  network.
• Develop a Detailed Network Implementation Plan,
  Identifying Time-Critical Milestone Events and
  Task Interdependencies
• Achieve Consensus among all Equipment, Software
  Service Providers to Comply with the
  Implementation Schedule and Milestone Delivery
  Dates
• Site Survey all Network Locations to Ensure
  Conformance to Standards Design Criteria
• Modify Configurations and Red Line Documentation
  for those Sites which cannot be brought into
  Conformance with Established Design Standards
• Program Manage Network Deployment and Monitor
  Fulfillment of Assigned Tasks by Vendors, Service
  Providers, Subcontractors, the Client and
  Comm-Tract
• Inspect, Accept Hand off Network Locations as
  Completed
• Estimate Cost, Resource and Time Requirements for
  Subsequent Phases

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Program Management

• Primary point of contact for client
• Develop a detailed implementation plan
• Achieve consensus with the implementation plan
  and milestones
• Communicate implementation plan
• Manage program to implementation plan
• Identify and manage risk
• Manage deployment team
• Cost reporting
• Metrics reporting

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Project Management

• Deployment planning management
• Site Surveys
• Requirements documentation analysis
• Testing Staging
• Installation
• Documentation training

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Project Management

• Perform site surveys to ensure site conformance
  to design standards
• Identify, document and determine site specific
  information for all power, grounding, data
  cable, wire terminations, cage details, provider
  points of contact and facility access
  information.
• Coordinate with space provider for necessary work
  approvals and meetings
• Monitor day to day site work to meet project
  schedule
• Provide conflict resolution to site specific
  issues
• Material
• Labor
• Space provider issues
• Perform quality assurance inspections on
  completed work

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Survey Detail Engineering

• Perform System Design
• Perform Site Surveys
• Prepare Installation Specification Package
• Provide Ongoing Installation Support
• Update all Client Drawings
• Submit As-Built Installation Package

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Engineering Design

• Physical Issues
• Space planning
• Equipment floor layout
• Cable management
• Environmental control
• Define all materials required per conformance to
  space provider standards
• Develop installation processes and procedures

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Engineering Design

• Logical Issues
• Network architecture
• Equipment configurations
• Equipment card assignments
• IP configurations
• Power planning distribution
• AC and DC power
• Grounding
• Equipment plug-in assignments

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Pre-Assembly/Staging

• Receipt Inventory of Client Equipment
• Pre-Assembly Engineering Specification
• Pre-Assemble Equipment (Rack Stack)
• Special Cable Manufacturing
• QC Inspection
• Pre-Configuration Test
• Final Inventory and QC Inspection
• Equipment Warehousing Distribution to Site

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Equipment Staging and Delivery

• Generation breakdown of all required materials to
  support deployment
• Schedule material deliveries per schedule for
  whole deployment
• Receive, inventory and stock all materials in
  centralized secure warehousing facility
• Provide inventory management of client equipment
  and configurations
• Configure equipment with client provided IP
  addressing scheme
• Pick and pack all materials specific to each
  shipment requirements
• Arrange equipment shipments to sites or
  subcontractors
• Provide periodic inventory report
• Identify shortages and fill in advance of need

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Deployment Services

• Hardware
• Facilities
• Routing and switching
• Cabinets
• Racks
• Table top
• Software
• Installation
• Configuration
• Circuits
• Provisioning
• Termination

• People
• Program managers
• Engineers
• Project managers
• Support specialists
• Warehousing
• Documentation
• Contracts
• Finance
• Subcontractors

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Services Field Installation Test

• Support Structure
• Area Managers
• Field Supervisors
• Lead Techs
• Indexing Scheme per BellCore Standards

• Experienced in
• CO Installations
• Equipment Removals
• Inventory Verification
• Support Installation Training Center
• Total System Testing

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Services Quality Assurance

• Inspection of In-house Pre-Assembly Work
• Inspection of Field Installation Work
• On-Site Audits and report generation
• Verification of Corrective Action

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NOC Tier 2, 3 Support

• Front line for customer support, for a wide
  range of issues and technologies
• Network Monitoring
• Troubleshooting
• Maintenance
• Escalation

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Support Services

• Complete maintenance and operation of the
  customer's system.
• Long Term Maintenance, where Comm-Tract
  technicians are permanently assigned to the
  system to perform routine maintenance and
  emergency repair/restoral.
• Periodic Maintenance Services, where Comm-Tract
  performs pre-scheduled (monthly, quarterly,
  annual, etc.) maintenance and system performance
  evaluation.
• One Time System Performance Evaluation and
  Maintenance. System test results are presented to
  the customer with recommendations as to system
  optimization and preventative measures necessary
  to insure peak performance.
• Help Desk Dispatch Field Operations
  
  24 x7, 365 days

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Testing, Integration, Validation

• Technologies
• Optical
• SoftSwitch
• Operations
• Advanced Services
• VOIP

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Provisioning T1, T3, IMA

• Turn Up
• Testing
• Acceptance
• 4/5 Provisioning
• Services
• Frame
• Voice
• Internet

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Training

• Develop standard procedures for network
  operation, maintenance and support
• Develop deliver client training in new network
  technologies and products
• Develop deliver client training in standard
  procedures for network operation, maintenance and
  support
• Assist the client development of an internal
  training program organization

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Documentation

• Compile information from site surveys
• Assemble and document installation processes and
  procedures for site work
• Floor Plans
• Computer Aided Design (CAD) drawings
• Installation notes
• Equipment Lists
• Method of procedure (MOP)
• Quality checklists
• Document inventory of installed equipment,
  software, circuits and facilities
• Develop as-built CAD drawings and documents for
  each site
• Revision control

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Benefits

• Leverage Comm-Tracts Resources
• Reduce Incremental Operational Expense (OPEX)
• Increase Cash Flow Profitability
• Manage Existing Technology and Networks
• Faster time to market
• Plan, deploy, turn up capacity

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Summary

• Comm-Tract has developed a methodology to
  ensure the delivery of consistently successful
  client engagements. This methodology provides
  an integrated set of practices, procedures and
  standards for the development of optimal client
  solutions.
• Our end-to-end capabilities include design,
  engineering, deployment, and maintenance. We
  provide both internal network services in the
  customer premise and external network services
  in the field.