EndUser 2003

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EndUser 2003
Presenter Name and Affiliation Robin Hartman,
Hope International University Session Title Get
Smart Unix System Administrationfor Those who
play System Administrators on TV Session Number
33 Session Date/Time Friday, April 25th at
100-215pm
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Get Smart Unix System Administrationfor Those
whoPlay System Administrators on TV

• EndUser 2003
• Small Libraries Track
• Robin Hartman
• Hope International Univesity
• rhartman_at_hiu.edu

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• Before Austin Powers

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• Before Inspector Clouseau

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• There was Smart.
• Maxwell Smart.

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Get Smart Unix System Administrationfor Those
whoPlay System Administrators on TV

• EndUser 2003
• Small Libraries Track
• Robin Hartman

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The Role

• What is a System Administrator?
• What am I expected to do?
• What will Endeavor Support do for me?
• Really.

http//support.endinfosys.com/cust/voy/cust_supp/t
ech/tech_system_admin.html
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NOTICEAll Endeavor SupportWeb URLs referred to
in this presentation begin with
http//www.endinfosys.com/ cust/voy/cust_supp/tech
/unless otherwise stated.
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Just One Question

• Dont tell me I have to know UNIX
• I asked you not to tell me that!

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Max, You do know Unix Dont You?

• Would you believe
• I have a black belt in Unix?
• I have used a Unix system before?
• I have used DOS in a previous life?
• I know where the server is and what it looks
  like?

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Do I or Do I Not Need to Know UNIX?
UNIX?
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Log in, Look around, Log out, Dont hurt anything

• Telnet session
• Run telnet (Windows)
• Open server.name
• Login delete to backspace
• cd change directory
• pwd where am I?
• ls laF where are the files?

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Cat tail and more

• cat take a look at a file
• tail take a look at the last few lines of a
  file
• more pause
• man manual pages
• Ctrlc cancel

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Episode 1Backup Tapes
UNIX?

• Tape rotation plan
• Tape device cleaning
• Buying new tapes

http//voyager.hiu.edu/fifteentapes.doc
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Episode 2Rebooting
UNIX?

• Reboot schedule
• But what about rebooting?
• Know how to reboot manually
• Ask EISI for the stop and start sequence

gthttpd stop gtvoyager stop gtdbora stop gtdbora
start gtvoyager start gthttpd start
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VENKMAN What do you mean "bad?"
EGOR It's hard to explain, but try to imagine
all life as you know it stopping instantaneously
and finding yourself confined forever in another
dimension.
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Episode 3Backup Logs
UNIX?

• Log monitoring
• Have the system send you an email as part of your
  back up procedure.
• Scan it every day
• Anything different?
• DUMP IS DONE

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How I monitor backups
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Episode 4 Calling for Backup
UNIX?

• What EISI will do
• Write scripts
• Set cron
• Assist with reading the output log

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Episode 5OS Updates
UNIX?

• Security patches
• Blah blah blah
• Solaris Sun site usability problems
• EISI Support Web

• or Support can do it for you

• Maintenance should be considered

• or Support can do it for you

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Episode 6 Voyager SoftwareUpdate patches
UNIX?

• Same as OS patches, but theyre Voyager specific
  fixes
• Or Support can do it for you
• Tune in next week for The Security Plan

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Episode 7The Security Plan
UNIX?

• Consider a security plan for your server,
  including changing passwords, ssh, tcp wrappers,
  inetd logging, firewalls, ports, ip ranges, etc.

Im going to try and forget you said that.
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Endeavor Support
UNIX?

• Security Alerts
• Sendmail
• Password
• Email to voy-l and targeted communications
• Links to patches

http//../security.html
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Episode 8Passwords
UNIX?

• Changing Passwords
• Yes, you do need to know Unix for this one.
• Know the rules for passwords
• Tell EISI

http//../passwords.html
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Episode 9A New Strategy
UNIX?

• ssh
• tcp wrappers
• inetd logging

SANS http//www.sans.org/
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Episode 10Network Environment
UNIX?

• Trusted vs Untrusted
• Firewalls
• Ports
• ip ranges

Untrusted
Trusted
voyager
v
To be continued
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cONtinued from last week
UNIX?

• Trusted vs Untrusted and sorta trusted
• Firewalls
• Ports
• ip ranges

Untrusted
DMZ
Trusted
voyager
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Episode 11System Messages
UNIX?

• Server logs
• Voyager logs
• Hardware Errors
• Database Errors
• log.voyager

Lets Get Technical Workshop
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Episode 12Alert
UNIX?

• alert_LIBR.log

KnowledgeBase FAQ Look up Incident 1249
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Episode 13Proxy Servers
UNIX?

• Virtual Hosts for the training database
• EZproxy, et al.

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Episode 14Batch Jobs
UNIX?

• The Usual Suspects
• Cat Pcatjob
• Circ Pcircjob
• Acq Pacqjob
• Media - Pmediajob

Tune in Next Week
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Episode 15Pros and Crons
UNIX?

• Cron jobs
• a command you normally run from a shell window
  that is periodically run at times you specify.
• This sounds like you DO need to know UNIX to do
  this, but

To Be Continued
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Episode 16Cron Job Help
UNIX?

• Support
• http///services/tech_consulting.html
• cron Reference for Small Libraries (Campbell)
• http//kabel.pp.ru/sgml/cron/cron.html

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Episode 17Agent 1-877-445-5693

• A.K.A. Agent 877 LLOYD
• Endeavor Support

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Agent Lloyd will
UNIX?

• Do Voyager Upgrades
• But we have to be prepared
• Apply patches to EISI software
• But were responsible for them
• Upgrade server OS
• So long as you have the software.
• Run Keyword Regens periodically
• Do Oracle DBA work

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Agent Lloyd will
UNIX?

• Do General Technical Support
• Not do server maintenance unless requested
• Call Sun regarding hardware problems
• if the machine was purchased through Endeavor
• Help restore data from backup tapes if needed

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Episode 18The Hacker
UNIX?

• My Story
• How to Prevent a Hack
• http///hack.html
• Hardening Against an Attack
• http///hardenattack.html

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Episode 19 Text Editing

• vi me?
• Other options
• WordPad
• NotePad
• FTP

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A Case for vi

• If you do text editing with WordPad and FTP the
  files to your server, you sometimes lose (or
  gain) something in the translation and your
  trusty cat tail might not help you with
  troubleshooting problems.

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Editing a cfg file with WordPad
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FTP
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So why doesnt it work?

• Troubleshooting
• Logon to the UNIX server in a
• Telnet Session
• to take a look around

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Telnet session
cat filename.cfg more
It looks fine. Just like the WordPad version. So
whats the problem?
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Looking with vi
vi filename.cfg
M
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Binary vs ASCII
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Missed it by that much!
My vi Cheat Sheet http//voyager.hiu.edu/vi_basic
.doc
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Do I need to know UNIX?

• No, but the more you know the more effective and
  efficient you will be.

Sorry about that, Chief!
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Hello, Chief?

• Sources of Help from Endeavor
• Documentation
• Endeavor Support by phone
• SupportWeb
• KnowledgeBase
• VUGM EndUser past workshops
• EndUser Technical Training
• Voyager-Admin listserv

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Other Sources of Help

• Michael Dorans Unix System Administration 101 or
  What Newbies Need to Know, But Nobody Tells
  Them http//rocky.uta.edu/doran/ scvugm2001/

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Some Online Sources of Help

• SANS Vendor neutral training http//www.sans.org
  /index.php
• Borg The Collective http//www.mrunix.net/
• Commonly Used UNIX Commands http//www.nmt.edu/tcc
  /help/unix/ unix_cmd.html
• Unix Help for Users http//unixhelp.ed.ac.uk/
• UnixTools.com http//www.unixtools.com/

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Self-Help Books

• Essential System Administration by
• Æleen Frisch (OReilly)
• UNIX Quick Reference Guide by Anatole Olczak
  (ASP)
• A Practical Guide to the Unix System by Mark G.
  Sobell (Addison-Wesley)

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Credits

• CIAs Spy-Fi Archives
• http//www.cia.gov/spy_fi/spy_fi_archive.html
• Zis is Kaos
• http//www.bcpl.net/cbirkmey/kaos.html
• Tvland.com
• http//www.tvland.com/shows/getsmart/
• Wouldyoubelieve.com
• http//www.wouldyoubelieve.com/
• Get Smart Sound Directory
• http//tvland.classictvhits.com/GetSmart /Sounds/

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And loving it!