TQM

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TQM Total Quality Management
Mike Lamont Mike Carpenter Brian Nowak Sam Ryder
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How it was Founded?

• Silicon Valley computer company founded it.
• They were facing a growing customer
  dissatisfaction with its products
• W. Edwards Deming was the person who founded it
  in the 1950s.

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Improvement

• Involved every employee in the company
• Hourly production workers and senior managers met
  regularly to discuss the companies production
  process
• Together they worked on solutions to the problems
  that had cost the company business.

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Demings Philosophy

• He emphasized the maintenance of high quality
  standards
• His overall philosophy for achieving high quality
  is contained on his 14 points
• These 14 points are contained in the next couple
  slides.

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Demings 14 Points

• 1. Create consistent purpose for improving
  products and services in order to remain
  competitive.
• 2. Stop depending on mass inspection. Require
  instead statistical evidence that quality is
  built in to eliminate need for inspection on a
  mass basis.
• 3. Consider quality as well as price in awarding
  business.

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14 Points Cont.

• 4. Constantly improve the system of production
  and service. It is managements job to work
  continually on the system.
• 5. Drive out fear so that everyone may work
  effectively for the company.
• 6. Eliminate work standards that prescribe
  numerical quotas.

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Wordsearch
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Quiz Questions

• 1. Where did TQM first originate?
• 2. Who started TQM?

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Answers

• 1. Silicon Valley computer company
• 2. W. Edwards Deming