tqm

1
8 STEP QUALITY CONTROL
Plan Do Check Action
2

• POSSIBLE PROBLEMS ELECTED
• Behind output target
• repair
• Reprocess,
• Reshipment,
• Recheck
• Machine damage
• Unclear or difficult work instruction
• Unqualified input or raw material
• Excessive inventory
• Sudden work

3
QUALITY CONTROL TECHNIQUE/TOOL

• FLOWCHART
• 7 QUALITY CONTROL TOOL
• 7 MANAGEMENT TOOL
• STATISTICAL PROCESS CONTROL (SPC)
• VALUE ANALYSIS/VALUE ENGINEERING (VA/VE)
• MULTIVARIATE ANALYSIS
• DESIGN OF EXPERIMENT

4
Sample of Flow chart Mother Board Production
process
Incoming Material - PCB - Component
A
Fail
Return to Vendor
QC
Pass
Auto Insertion
Fail
QC
repair
Pass
Manual Insertion
Fail
Auto Test
Fail
Repairman
QC
repair
Pass
Board yang by pass auto test
Pass
Solder Cleaning
Send
Fail
QC
repair
Pass
Touch Up
repair
QC
A
5
7 QUALITY CONTROL TOOL
1. Checklist 2. Stratification 3. Graph and Map
Control 4. Pareto Diagram 5. Cause-Effect
Diagram 6. Histogram 7. Scatter diagram
6
Sample of Data sheet
Data sheet for
Defect/ product failure detect
Product Name
Period
Number checked
Factory Name
Notification
Department/Section
Collector
Unit Name
TYPE OF DEFECT
SUM
SUB
TOTAL
GORESAN
32
//// //// //// //// //// //// // //// //// ////
//// /// //// //// //// //// //// //// ////
//// //// //// ///
RETAK
23
GELEMBUNG
48
KELENGKAPAN
4
LAIN-LAIN
8
Total
115
NUMBER OF PRODUCT
86
REJECTED
7
Sample of Stratification
8
Sample of Pareto Diagram
Masalah MOUNT 14"
Period 13-19 Des. 1996
134
100
85
90
120
75
80
100
70
54
80
60
50
60
Frequency
Percentage
40
31
30
40
20
20
10
0
0
Lain-lain (11 items)
Heater
Suporter
Eve/Flare
Crack
B/G Crack
Heater/Alu
mina
Category
9
Sample of Line Chart
Line Chart of IST defect
250
200
150
TEW
100
TEW1
MIB
50
0
12
15
18
21
24
28
31
1/3
1/6
1/9
January 1997
10
Sample of Bar Chart
Menunjukkan berapa tinggi masing-masing bagian,
relatif terhadap yang lain. Sumbu datar dapat
berupa kategori atau waktu.
11
Contoh Grafik Lingkaran
Explain the amount of each section compared to
others
12
Sample of cause-effect diagram
Analisa Hasil ketik Banyak Salah - 25 Feb.
1997 Dibuat oleh Tim A, VCR.
MANUSIA
METODA
LOTUS
BEBERAPA VERSI
KEAHLIAN
KONDISI FISIK
WS4
SAKIT
BAHASA ASING
PROGRAM KOMPUTER
KESUNGGUHAN
PEMAHAMAN BID.KERJA
SYMPHONI
MENGETIK
YANG MENGETIK
KETELITIAN
SUASANA HATI
WAKTU
DIKETIK ORANG LAIN
KETELITIAN
PEMBUAT NASKAH
HASIL KETIKAN BANYAK SALAH
PAGI
SIANG
PROGRAM
TULISAN
WAKTU
MANUAL LISTRIK
KETIK
SUHU
MESIN KETIK
KERTAS
SORE
MALAM
UKURAN
DISKET
RUANGAN
MANUAL NON LISTRIK
SALAH
BISING
SANTAI
TIDAK JELAS
PROGRAM KENA VIRUS
MUSIK
DEKORASI
KONSEP
SUASANA
KOMPUTER
INGGRIS
SIBUK
INDONESIA
BANYAK
MESIN
RUSAK
TEGANG
PERANCIS
MATERIAL
LINGKUNGAN
JERMAN
BAHASA
13
Sample of Histogram
14
Scatter Diagram

• DEFINITION
• A graph to show relationship between two variable
• BENEFIT
• Identify the correlation of two variables, and
  the significance of it
• To determine the relationship found in
  cause-effect diagram

15
Sample of 7 tool Scatter Diagram
16
7 MANAGEMENT TOOLS
Interrelationship Diagram
1.
Affinity Diagram or KJ Method
2.
Tree Diagram / Systematic Diagram
3.
4.
Matrix Diagram
Prioritization Matrices
5.
Process Decision Program Chart (PDPC)
6.
.
7.
Arrow Diagram / Activity Network Diagram