tqm-4

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MANAGEMENT FUNCTIONS IN TQM

Policy Management
Quality Control Circle
Suggestion System
Standardization Quality Assurance
Cross- Functional Management
Daily Management
5 S
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POLICY MANAGEMENTDefinition

• Deploy and share the direction, goals, and
  approaches of corporate management from top
  management to employees, and for each unit of
  organization to conduct work according to the
  plan. Then, evaluate, investigate, and feed back
  the results, or go through the cycle of PDCA
  (Plan, Do, Check, Act) continuously, and attempt
  to continuously improve the performance of the
  organization.
• - Dr. Shigeru Mizuno

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POLICY MANAGEMENTDefinition

• Policy Management is a mechanism that guides
  people to practice discipline in assuring quality
  in managerial processes so that the goals of the
  organization can be achieved
• - Kiyoshi Suzaki

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How is the Company Policy Shared Within the
Organization ?
is it like this ?
or ... like this ?
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POLICY DEPLOYMENT
COMPANY POLICY
PERSONAL TASK DIVISION POLICY
TOP DOWN
PERSONAL TASK DEPT. POLICY
PERSONAL TASK GROUP POLICY
etc.
BOTTOM UP
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DEPLOYING COMPANY GOALS
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POLICY MANAGEMENTFully Deployed Objective
Level
Objective
Corporate
Improve Customer Satisfaction
Division
Reduce Late Shipments
Plant
Less than10 Late Shipments This Year
Manufacturing Department
Less than 5 Schedule Misses This Year
Maintenance Group
Reduce Machine Downtime 25 This Year
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DAILY MANAGEMENTDefinition

• All Activities That Each Department Must Perform
  For Itself On A Daily Basis That Are Necessary To
  Most Efficiently Achieve Their Departmental
  Goals. These Activities Are The Most Fundamental
  of Business Management
• Note Daily Management Is No Different Than
  Departmental Or Functional Management

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POLICY MANAGEMENT
POLICY DEPLOYMENT
HONSHIN KANRI
POLICY MANAGEMENT
TOP
MIDDLE MANAGEMENT
DAILY MANAGEMENT
GEMBA MANAGEMENT
OPERATORS
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POLICY MANAGEMENT DAILY MANAGEMENT
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PDCA SDCA CYCLE
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MANAGEMENT ACTIVITYCONTROL CYCLE
P
Cs2
S
Ds2
As2
S2
Dp1
A
A
D
D
P1
Cp1
Ap1
S1
Ds1
As1
C
Cs1
C
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DAILY MANAGEMENT - FLOW CHART
Intrinsic Duty (Responsibility)
Vision, Mission, Program Goals
Functional Flow by Macro Micro Chart
SOP
Operation
Maintain as it is
If met with Customer Requirement
yes
no
But Need Improvement
Quality Assured
Corrective Action
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DEFINING GOALS IN DAILY MANAGEMENT
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FLOW CHART (PERSONNEL DEPARTMENT)
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CONTROL ITEMK. Ishikawa

• Control Item Is A Yardstick That Measures Or
  Judges The Target Level, The Content Of The Work,
  The Process And The Results Of Each Stage Of
  Breakthrough And Improvement During Daily
  Management Activity

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EXAMPLES OF CONTROL ITEMS
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CONCEPT OF CONTROL ITEM
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CONTROL ITEM CHECK ITEM
CAUSE
RESULT
CHECK ITEM
CONTROL ITEM
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CONTROL ITEM CHECK ITEM INTERRELATIONSHIP
Department Manager Section Manager Supervisor
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DAILY MANAGEMENT - SALES MANAGEMENT
CONTROL ITEM GOAL DOCUMENTS Vehicles Sales 300
15 cars/year Sales Graph 24 4
cars/month More than 1 cars/day New Car Sales
at 24 4 cars/event Motor Show Sales to New
Customers More than 5 cars/month
CHECK ITEM GOAL DOCUMENTS Potential Customer
Visit 90 10 visits/week Visit Log
Card Telephone Calls to Pot. 50 5
calls/day Customer Business Card Handed 500
50 cards/show Out in motor show Catalogue to
Customer 500 50 catalogue/mo Home Visit gt 400
visits Success per visits 90 Sales Clerk
Attendance 100 Rate
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RELATIONSHIP AMONG STANDARDS, CONTROL POINTS,
OBJECTIVES AND MISSION
Mission
e.g, Customer satisfaction
Objectives
e.g, QCDSM
Strategies and tactics to accomplish all of these
Business Plans
Control Points
e.g, Process capability at station A
Standards practiced on the shop floor
e.g, Standard Operating Procedure (SOP),
daily machine checklist, etc.
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CROSS-FUNCTIONAL MANAGEMENTDefinition

• Control Activities That Include Planning For
  Individual Business Element Like Quality, Cost
  and Delivery From Company Wide Point of View.
• These Are Then Implemented Along With Daily
  Management And Policy Management within Each
  department

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POLICY MANAGEMENT AND CROSS FUNCTIONAL MANAGEMENT
Supplier
Customer
Cross Functional Management
Policy Management
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CONTROL POINTS AS VIEWED BY CROSS FUNCTION
MANAGEMENT