TQM FRAMEWORK

1
TQM FRAMEWORK

• ORGANISING
• SYSTEMS AND TECHNIQUES
• MEASUREMENT FEEDBACK
• CHANGING THE CULTURE
• (Page 163 Dale)

2
ORGANISING

• Long Term Strategy for TQ
• Definition of Quality
• Choice of Approach
• Identification of Sources of Advice
• Stages of Improvement Activity Identified
• Executive Leadership Commitment

3
ORGANISING

• Vision Mission Statements
• Means of Communication
• Formal Programme of Education Training
• Infrastructure to to Facilitate Local Ownership
• Teamwork

4
SYSTEMS TECHNIQUES

• Tools Techniques Identification
• Training in Use of Tools Techniques
• Other Systems Standards Required
• Use of a Formal Quality System
• Key Business Processes with Improvement

5
MEASUREMENT FEEDBACK

• Key Internal External Performance Measures
  Identified
• Ongoing Discusion With Customers About Expected
  Performance
• Celebration And Communication Of Success
• Benchmarking Once Improvement Is Underway
• Link Between Results From Improvements And
  Rewards
• Assessing Progress To World Class Status

6
CHANGING THE CULTURE

• Assess the Current Status of Organisational
  Culture
• Recognise the Ongoing Nature of Culture Change
• Recognise the Role of People As an Asset
• Plan Change Consistently and Incrementally
• Minimise Conflict by Considering
  Inter-relationships
• Identify Factors Which Indicate Culture Is
  Changing
• Consider the National and Local Culture