Verbal

1
Verbal Nonverbal Language

• All communication is either verbal or
  nonverbal...
• Verbal includes all spoken language.
• Nonverbal is body language, facial expressions,
  gestures, nonspoken vocalizations (laughter,
  groans, sighs, etc.) as well as time, touch,
  distance, objects

2
Verbal Language

• Consists of
• Meaning- assigned symbols
• Vocabulary-word symbols in a particular language
• Structure-the way the language is arranged

• Grammar- rules that regulate a language
• Sound- diction dialect of a language

3
Verbal Language

• Researchers claim that American women are more
  supportive, tentative, and emotionally expressive
  in their language than males, who are more
  direct, assertive, and fact oriented.
• Why do you think this is so?
• How do the men and women you encounter
  communicate their attitudes?

4
Verbal Language Practice

• To discover the positive and negative aspects of
  using verbal language alone we are going to draw
  a picture as described by a volunteer.
• Rules
• You may not ask questions.
• You may ask them to repeat the instruction.

5
Verbal Language- can be broken down into levels
of usage

• Formal- like at a city council meeting or a trial
• Technical- associated with a particular
  profession, activity, or field
• Standard- spoken by most of the knowledgeable in
  a specific language

• Informal- used in casual situations close
  relationships
• Colloquialisms
• Slang
• Ungrammatical- does not use expected standards of
  grammar

6
Verbal Language to Avoid

• Sexist Language
• Racist Language
• Profane or Obscene Language
• Judgmental
• Accusatory
• Assumptive
• Absolute

• Language that is
• General, Personal, Expressive, Objective, Open,
  Qualified, and not Rigid leads to positive
  interactions and beneficial relationships.

7
Nonverbal Language

• Inlcudes
• Sounds including the voice and vocalizations that
  substitute for speech
• Body language, gestures, facial expressions
• Environmental factors such as time, touch,
  distance, and objects

8
Nonverbal Language

• Reinforces verbal communication
• Acts as a substitute for verbal communication
• Can contradict verbal communication- like when?

9
Nonverbal Language

• Characteristics include
• Subconscious- all of those gestures you do when
  you dont realize it
• Contextual- depends on the situation surrounding
  the message sent
• Ambiguous- open to interpretation, sometimes
  confusing
• Cultural- depends on the origin or background of
  those communicating

10
Nonverbal Language

• To practice, we will try playing a game.
• In your table groups you will build something
  with the blocks in the envelopes.
• Rules
• The builder may not touch the blocks.

11
Nonverbal Language

• Your appearance is another piece of the nonverbal
  language that you send.
• When you send a positive professional image you
  are more likely to gain employment, have gainful
  interactions with others, and build your own
  confidence.

12
Nonverbal Language

• A positive professional image consists of
• Confidence- a strong voice and an attentive
  positive attitude
• Poise- unhesitating speech and the ability to
  read a situation and react appropriately
• Assertiveness- strong sense of purpose
• Immediacy- approachable, friendly open

13
Nonverbal Language

• The first thing people notice about you is your
  appearance which can create that positive
  professional image.
• Dress- professional vs. social situations-
  classic, clean, conservative
• Grooming- hair, face, hands

14
Nonverbal Language

• With your appearance is coupled your body
  language, also called kinesics.
• This includes your
• Posture
• Muscle Tone
• Tension
• Movement or Gait
• Gestures

Also included are facial expressions involving as
eye movement, mouth movement, tension
relaxation.
15

• The second thing people usually use to make
  impressions is the voice.
• There are nonverbal cues given in the voice
  which, with practice, you can use to create that
  positive professional image.

16
Nonverbal Language

• Certain aspects of your voice also make up
  nonverbal language
• Pitch- highness or lowness- relates emotion or
  maturity
• Volume- ability to be heard- relates confidence
• Tone- vocal quality- relates pleasantness and
  richness
• Duration- rate tempo- relates ability to be
  understood interest of listener

17
Nonverbal Language

• There are certain nonverbal cues that come with
  your speech that support the messages that you
  send
• Pauses Silence
• Laughter
• Other Vocalizations- sighs, whines, groans,
  throat clearing- also uh um which clutters
  speech

18
Nonverbal Language

• To practice noticing and interpreting nonverbal
  language, you need to set aside a period of time
  to watch someone.
• Go to a public place between now and next class.
  (student center, mall, grocery store)
• Choose one person to watch without them knowing
  you are watching them.
• Make a list of the nonverbal messages they are
  sending to the person they are communicating
  with.
• Be sure to include all areas appearance,
  kinesics, voice (if you can hear it).
• Define their personality and desires based on
  their nonverbal language.