Experiences in EGovernance

1
Experiences in E-Governance

• EU Perspective

2
Basic public services (EU)

1 Social security benefits refers to
unemployment benefits, child allowances, medical
costs and student grants 2 Personal documents
refers to passports and drivers licenses
3
Income Taxes Integrated Management of Wealth and
Income Tax - Spain

• Aims to
• Help the tax payer meet his tax responsibilities
• Simplify procedures
• Facilitate earlier tax refund
• Covers
• Entire process of tax management (information,
  electronic tax return filling and payment,
  certifications)
• All types of tax payers

4
Job Search eJob-Room - Austria

• Aim
• Job offers from all over Austria
• Support job-seekers and employers
• Covers
• Interactive platform where job-seekers can meet
  potential employ
• Online job search by type of job, region or
  educational background
• Additional support with drawing up of CVs and
  job applications

5
Social Security BenefitsMedical insurance -
France

• Aim
• Single access point for the citizen to consult
  their files and reimbursement status while the
  physical service is executed by dispersed offices
• Covers
• Full medical insurance chain

6
Personal DocumentsPassport Service - UK

• Aim
• Make applying for a passport as simple and
  convenient as possible
• Reduce the paper work for the applicants to a
  strict minimum
• Covers
• applicants are guided to complete the passport
  applicant form correctly

7
Car RegistrationSwedish National Road
Administration - Sweden

• Aim
• Make it as easy as possible for the individual to
  contact the authority and fulfill his
  obligations.
• Car registration 24 hour online service
• Covers
• applicants are guided to complete the
  registration correctly

8
Application for Building Permission City of
Fredrikstad - Norway

• Aim
• Reduce the lead-time for a permit
• Covers
• Application and decision process

9
Declaration to the PolicePolicy force - Denmark

• Aim
• Simplify declarations
• Improve effectiveness
• Covers
• Citizens declare IT-related criminal activities
  through the Internet
• Initial handling by national unit for IT related
  crime
• If applicable forwarding to the local police
  department

10
Public Libraries ALEPH - Luxembourg

• Aim
• Single access point to search, reservation and
  copy tools for over 400.000 items
• Covers
• 20 Joint libraries
• Payment facilities

11
Birth and Marriage Certificates City of Basel -
Switzerland

• Aim
• Provide documentation on special events in the
  citizens life
• Covers
• 24h/7 access
• Payment facilities

12
Enrolment in Higher EducationNational Agency for
Higher Education - Sweden

• Aim
• Provide students with a one-stop site containing
  information about higher education opportunities
• As well as information about careers and
  postgraduate studies
• Possibility to enrol
• Covers
• Joint offices and institutions

13
Announcement of MovingLocal Register - Finland

• Aim
• Single access point to register moving
• Covers
• Large number of governmental offices and
  institutions
• Large number of private companies
• Personal Id-card required
• Multi-channel

14
Health-related ServicesNational Cancer Institute
- Italy

• Aim
• Allow a patient to make an appointment
• Covers
• Trail
• E-mail response

15
Social Contribution for EmployeesSocial Security
Administration - Belgium

• Aim
• Provide each citizen or employer answers to any
  questions concerning the Belgian social security
• Covers
• Linking different databases

16
Corporate Tax Tax Office - Ireland

• Aim
• Improve both the quality and speed with Irish
  government delivers its services
• Covers
• Enables citizens and businesses to file a series
  of tax returns using the internet
• Calculation support

17
VATInternal Revenue Directorate - Iceland

• Aim
• Advisory services for the public on tax related
  matters
• Covers
• Online application for refund
• Joint Icelandic offices
• Application forms for VAT reimbursement to
  foreign companies

18
Submission of Data to the Statistical
OfficeFederal Statistical Office - Germany

• Aim
• Centralised data collection
• Registered enterprises to submit statistical
  source data online via a central website
• Covers
• Over 3000 enterprises
• 16 Länder
• Application forms for VAT reimbursement to
  foreign companies

19
Custom Declaration Customs - Netherlands

• Aim
• Reduce or at least control workload
• Fight fraud
• Provide flexibility for clients
• Covers
• Provides information
• Online declarations
• 24/7 availability

20
Environment-related Permits Reach Agency -
Ireland

• Aim
• Apply for an environmental permit online
  regardless of the county where the company
  resides
• Covers
• Online application for registered users,
  including full electronic case handling
• Official application forms download for users who
  do not want to register

21
Conclusions

• Large variety of services
• Not always complex
• Broad, log-term plans
• Start today

22
Experiences in E-Governance

• Questions?