EGOVERNANCE

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E-GOVERNANCE CRITICAL SUCCESS FACTORS AND
IMPACT ASSESSMENT RNCE
The Great Indian Railway Experience
Presented by Sunira Bassi
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Stated Simply -------
E-governance
is the use of information technology in
governance. In other words, it is an exercise to
convert government services into IT enabled
services

means that government must be able to use IT
extensively in all their functions.
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• ONE OF THE WORLDS LARGEST NET WORKS UNDER A
  SINGLE MANAGEMENT.
• Route Length 63122 Km
• Gross Receipts Rs. 42605 Crores
• -Staff Strength 14.72 Lakhs
• -No. Of Stations 6906
• KEY ACTIVITIES OF INDIAN RAILWAYS
• -TRANSPORTATION OF FREIGHT AND PASSENGERS

Its contribution to the nations progress is
immeasurable Dual role to play as a commercial
organization as well as a vehicle for fulfillment
of aspirations of the society at large
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TODAYS BUSINESS CHALLENGES

• Increased operational efficiency
• Improve productivity from existing systems
• Streamline and optimize business procedures
• Responsiveness to constituents
• Create end-to-end visibility into the business
• Make the information accessible and actionable
  
• Adaptability to change
• Re-act quickly to threats and opportunities
• Turn IT into a competitive business asset

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USING INFORMATION TECHNOLOGY FOR GREATER
EFFICIENCY

• A large complex Infrastructure System with Large
  Geographical Dispersion such as the Indian
  Railways can benefit greatly from the intelligent
  use of IT
• E-GOVERNANCE OBJECTIVE
• Freight revenue enhancement
• Passenger revenue enhancement
• Improvements in Customer and public service
• Investment optimization

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CRIS- Internal IT Service Provider for IR

• Transforming Transport through Technology
• Jewels in the Crown
• -Freight Operations Information system ( FOIS)
• -Passenger Reservations System (PRS)
• -Unreserved Ticketing System (UTS)
• MIS Applications
• Rail Budget Compilation System
• Comprehensive Payroll Processing System
• Vigilance software system
• Material Management Information System for P-way
• Comprehensive Accounting Transaction System
• Web Enabled Applications
• E-reservation, E-Payment of Freight, National
  Train Enq. System

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SERVICE IN PASSENGER TRANSPORTATION

• Indian Railways offer unmatched service to the
  nation in two major segments of passenger traffic
  
• Low Cost Long Distance travel
• Mass Volume transportation segment
• Share of nearly 22 in Passenger Transport

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PREMIER PASSENGER SERVICE

• Rajdhani, Shatabdi, Super fast, Mail/exp Trains
  Journey through Reservation
• About 1520 Trains daily
• This segment accounts for
• 5 of the passenger carried
• 34 of the PKM
• 53 of the passenger revenue
• The average distance covered by each passenger is
  760 kms
• Revenue earned
• Per PKM is 40 paisa
• Per passenger is Rs 310

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E-governance measures in Passenger Business - PRS
Computerisation of passenger Reservation has been
a success story for Indian Railways.
In 1984-85, a Pilot Project was implemented at
Delhi and later replicated at four other sites
Secunderabad, Chennai, Kolkata Mumbai. System
set up at these regional centres took care of
trains within their area of jurisdiction.
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Milestones in implementation of PRS

• CONCERT (Country-wide Network for Enhanced
  Reservation Ticketing) - Enables reservation
  for any train from anywhere to anywhere in any
  class
• Access to far-flung areas - terminals at remote
  locations.
• Interfaces like Touch Screens, Interactive Voice
  Response System, Teletext/TV display of booking
  position of major Trains
• National Train Enquiry System
• Dynamic Information available on Web Site Max.
  40 lakh hits
• E- reservation
• SMS Alert Services- Major cellular service
  providers
• - PNR status, accommodation availability, fare,
  Train schedule

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CONCERT(Country Wide Network of Computerised
Enhanced Reservation and Ticketing )

• Integrates five Regional Reservation Centres into
  National PRS Grid
• Performs reservations for over 8.82 Lakh seats
  Berths daily ( Peak rush -10.16 lakh)
• More than 4250 reservation terminals at more than
  1200 locations
• Judicious mix local autonomy with uniformity of
  business rules.
• Very complex Business transactions - Handles
  Reservations, Modifications, Cancellations/
  Refunds
• Comprehensive functionality

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CONCERT Performance

• Less than 1 sec for local transaction 3 sec for
  network transaction.
• Capable of providing reservations for 22 hours
• Uptime of PRS is 99.5
• Printing bilingual journey tickets passenger
  manifests
• Database administration package caters to dynamic
  operational requirements-changes in Train
  profile, time table, fares

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PRS A E-GOVERNANCE FLAGSHIP
Perhaps the only long standing positive example
of application successfully of computers and
information technology is the passenger
reservation system in the Railways. I do not
think whether we have had any other similar
comparable success on a large scale so that we
can talk about e-governance in a meaningful
way. Valedictory Address delivered
in the Second Round Table on IT in
Governance
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PRS- Fillip to IT usage in IR

• Implementation of PRS provided
• Quantum Upgrade in level of Customer Service
• Optimal utilisation of berths
• Real time availability of Accounting Reports
• Planning through MIS reports
• Better environment for employees
• Analysis of traffic pattern for better overall
  planning
• Saving on Manpower
• Eliminate possibilities of fraud

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MASS VOLUME PASSENGER TRANSPORTATION SERVICES

• Consists of the following
• Suburban traffic
• Ordinary passenger service
• Unreserved short distance travel
• This sector accounts for
• 95 of the passenger carried
• 66 of the PKM
• 47 of the passenger revenue
• Passengers of this category travel on an average
  71 kms for every journey
• Earning per pkm is 18 paise and per passenger is
  Rs 13
• Printed Card Tickets in use

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Unreserved Ticketing System-UTS
The work load involved in printing , accounting
and issuing tickets to this mega segment has been
a difficult task
Indian railways introduced UTS to improve
customer satisfaction, revenue generation,
accounting, and reporting capabilities and reduce
fraud System is proposed to be extended
progressively on all zonal railways
Tickets can be issued upto 3 days in advance
Indian railways have received the prestigious
computer world honour 2004 for UTS that has
improved customers travelling experience and
provided operational efficiency
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FREIGHT TRANSPORT BUSINESS

• Accounts for nearly 70 of IRs revenue.
• Railways share approx 40 of national
  transportation market.
• In financial year 2003-04, Railways moved 557.39
  m tonnes of originating revenue earning traffic
  with average lead-684 km.
• 38.65 million tonnes higher than previous years
  loading.
•  Target - 590 m tonnes for 2004-05

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Freight Operations Information System
Instant access to information regarding status
of consignments in transit, for just in time
inventory
Assists in Asset Tracking, Asset Planning
Performance Monitoring , to optimise Asset
utilisation
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FOIS Architecture

• Intelligent terminals at field locations.
• Data capture from activity centres like control
  offices, yards, loco sheds, CW depots, goods
  sheds etc.
• Terminals connected to application servers for
  transaction processing by reliable communication
  links through WAN-OFC, V-Sat, Microwave, ISDN
• Application servers centrally located at CRIS,
  Delhi.
• 3 Tier Client Server Architecture ORACLE as
  RDBMS with BEA Tuxedo as Middle ware and Visual
  Basic at Front end. OS-Unix Tru 64

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CORE FUNCTIONS OF FREIGHT OPERATIONS

• Operating Functions - Rake Management System
• supply of rakes/wagons
• acceptance of customer's orders
• movement and delivery at destination
• 233 RMS locations capture information relating to
  goods train movements in terms of rakes
• Commercial Functions -Terminal Management System
  
• Acceptance, booking and delivery of consignments
• Collection of freight, RR generation and
  transmission
• Station Accounting
• 193 TMS locations commissioned out of 530

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FOIS Rake Management System

• Train Operation- Monitoring of Freight Trains
• Interchange Forecast
• Rake based consignment tracking
• Train pipeline- Restrictions better managed
• Logical Matching of inbound rakes to minimise
  Empty running
• Wagon type wise stock holding, Loco holding to
  plan for effective utilisation
• Consist reporting - summary basis
• Terminal handling performance
• Particulars of detachments, Underload running,
  stabling

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E-Payment

• Launched e-banking facility for payment of
  freight for coal movement to BTPS from collieries
  in ECR
• Originating point- Katras Garh to intimate
  electronically freight charges due to SBI before
  printing RR
• Paid RR generated at originating point after
  receipt of successful transaction message from
  SBI
• Synchronous Transaction reply within 150 sec

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Transaction Flow
PUBLIC NETWORK
FIREWALL
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FOIS WAN
4/5
1
10
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WEB SERVER (Green Zone)
T U X E D O (SURYA VARUN)
F O I S D A T A B A S E (BRAHMA VISHNU)

BANK SYSTEM
1.1 Validate Field Request
3
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Web Logic APPLICATION SERVER (Blue Zone
) Session Bean
2 . Request for Epayment
8 Reply from App
server to tuxedo
2.1 Check for Transaction
7 Storing Data in DataBase
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Increased Customer Satisfaction

• Commodity Wise Flows-Recipients get accurate
  forecast of cargo arrivals for Timely Planning
• Uniform application of rules for freight charging
• System Generated RR
• Quicker settlement of claims
• Facilitate Booking of Consignments, Prompt
  billing cash accountal from identified Nodal
  customer centres
• Better Demand Fulfillment System Capable of
  accepting Customer demands in advance thru
  system/external interface (Web)
• Invoice Based Consignment Tracking System to
  enable Real time accountal and reconciliation of
  freight goods

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Other FOIS Benefits

• Increased market share by clubbing and moving
  together similar type of stock
• A visible reduction in the anxiety levels mental
  stress and confusion amongst operating staff.
• Voluminous Repetitive exchange of data on
  telephones round the clock now replaced by
  minimum data input.
• -Improved work environment significantly
  simplified planning and execution of assigned
  tasks.

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Future Trends of IT in Railways

• Ticketing Solutions (Mobile, Smart Card, Self
  Service, Internet ) value added services to
  customer
• On line /e-enabled Freight Coaching Management
• Integrated Revenue Accountal system
• Train Charting and Control Systems
• RFID based Wagon/Parcel Tracking Systems
• Integrated Materials / Fixed assets Management
• Safety Systems (GPS, TPI, Embedded Systems)
• GIS based Track Maintenance Systems
• Increasing use of Decision Support Systems
• Crew management System
• ERP for Railways
• Payment Gateway
• IR Portal

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THANK YOU