Transforming district Administration using egovernance Tiruvarur experience

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Transforming district Administration using
e-governance -Tiruvarur experience

• Presented byC.Umashankar IAS.,
• TN

umashankarc_at_gmail.com Join India e-governance
yahoo group, the most active e-gov group in India
at http//www.groups/yahoo.com/group/lndia-egov
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The pilot-e-district experiment at Tiruvarur

• Apologies for not using Open source software,
  the only best choice for e-governance

Thank You IBM for sponsoring DB2- Universal
Database (ver.7.2) for the entire Tiruvarur
experiment
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Tiruvarur
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About Tiruvarur

• Located at 350 km from Chennai
• Coastal district main Cauvery delta district
• Wet land Agriculture provides the major
  livelihood.
• Annual paddy yield 5,50,000 tonnes
• Maximum in TamilNadu
• Categorised highly disaster prone by UNDP.
  Cyclones, droughts and floods are part of the
  district profile

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Tiruvarur - demography

• Total population 1165213
• Rural 929431 (80)
• Very high rural poverty
• Literacy 68
• Industry only one fertilizer factory. The lone
  Sugar factory was wound up during 2001

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Implementation details

• Feb 14th 1999 to June 11th 2001.
• All 7 Taluk offices, 10 Block offices, DRDA,
  Regional Transport Office and major areas on
  Collectorate fully automated.
• Manual registers were totally done away with. All
  registers, office noting and statutory orders
  auto generated.
• Digital signature disaster recovery
  incorporated.

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E-gov Areas covered in district administration

• Land record administration
• National Old Age Pension scheme, Widow pension
  scheme etc.
• Distress Accident Relief Scheme
• RTO Driving license Vehicle regn.
• Birth and death registration issue of
  certificates
• HR admin in all 7 Taluk offices, 10 Block
  offices, Collectorate and DRDA

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E-gov Areas covered in district administration

• DRDA automation all Centrally sponsored and
  State sponsored scheme admin, financial
  accounting, technical estimate preparation, HR
  admin., ERP linkage.
• DRDA -gt All 10 Block office linkage
• Block office automation All Central and State
  sponsored schemes, noon meal scheme, financial
  accounting, HR Admin., material management,
  panchayat monitoring, social welfare schemes such
  as Marriage assistance scheme, etc.

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E-gov Areas covered in district administration

• District Social Welfare Office Marriage
  Assistance scheme with linkage to all Blocks.
• Scholarship pre and post matric for Scheduled
  Caste students.
• Collectorate grievance redressal mechanism.
• PDS use of optical mark Read (OMR) technology

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E-gov Areas covered in district administration

• Cadastral maps (Field Measurement Book) data
  capture and administration in one Taluk
  (Kodavasal Taluk).
• Town Panchayat (local body) total automation in
  one Town Panchayat on pilot basis. Property tax
  and other taxes assessment, receipts, financial
  accounting, drinking water admin, grievance
  handling, street light monitoring, material
  management, maintenance of all 27 registers
  online etc.

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E-gov Areas covered in district administration

• HR management solution specifically designed for
  district police office.
• Police station automation software (beta testing
  alone done)

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Implementation details

• In house software development
• Over 30 programmers deployed
• Funding Rs.25 millionEntire funding locally
  generated.
• 802.11b based wireless networking.
• Tiruvarur still continues its online operations.

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Strategies adopted

• Staff motivation strategy awards for best
  Taluk/Block/staff/Sof. Adm.
• Involving the government staff for designing the
  packages.
• Software administrator strategy
• Legacy data installation strategy
• Funding the project tender before actual fund
  availability.

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Events e-gov

• May 16th 1999 OAP and online grievance
  redressal software commissioned.
• July 1999 first batch of 77 computers arrived.
• May 1999 outsourced data capturing for land
  records commenced
• July 1999 application software training
  commenced for all Taluk staff.
• Oct.1999- All 20 offices under district Collector
  were brought under HRMS software, titled OFFICE
  MANAGER
• Oct 1999 Regional Transport office public
  interface automated.
• Nov.1999 - Implementation of online land record
  administration software commenced
• Dec.15, 1999 Chief Minister inaugurated the
  pilot
• e- district formally in an impressive function.
• Feb 2000 The last mile in land record
  administration Jamabanthi integrated.

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Events e-gov

• June 2000 - DRDA Blocks full automation
  software implemented Projects, accounts, HRD
  and monitoring scheme implementation made online.
  
• Inter linking of DRDA and Blocks using off line
  networking tools implemented.
• Sep. 2000 - Town Panchayat (urban local body)
  full automation software commissioned in
  Koradachery TP.
• Feb 2001- Dist. Police Office Customised
  Establishment Admin. software commissioned.
• March 2001 Police Station Automation software
  beta version got ready for field testing.
• April 2001 - Wireless LAN towers constructed and
  wireless LAN commissioned covering all the 20
  offices coming under the direct control of the
  District Collector.
• June 11, 2001 the district Collector was
  transferred.

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Events others

• Sep.1999 - Severe Drought and associated law and
  order problem
• Nov.1999 - The worst flood in 25 years
• Sep-1999 - General Elections to Lok Sabha.
• Nov. 2000 - Cyclone preparedness and a low
  intensity cyclone
• Population census enumeration 2000
• Aug. 2000 - New Collectorate building inaugurated
  
• General elections 2001
• Electoral roll revisions 2000, 2001.Intensive
  Electoral Photo ID project 2000

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Salient events

• Paperless Taluk office camps, titled Power of
  e-governance conducted in all 7 Taluk areas. In
  each such camp, work equivalent to 6 months
  turnover committed.
• Lal Bahadur Shastry Academy declared Tiruvarur as
  Centre for e-gov training for IAS Probationers.
  First batch came on Feb.10,2001.

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Learning from Tiruvarur

• Government staff were eager to adopt e-governance
  and paperless office functioning irrespective of
  their age.
• Age, no bar to acceptance of e-gov.
• Political parties, irrespective of their party
  affiliation were eager to support e-gov
  initiatives, in terms of funding and otherwise
  too.

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Learning from Tiruvarur

• Parallel running was discouraged. This enabled
  the system to reduce the work load of the
  government staff. This is a key to success of
  Tiruvarur e-governance.
• Trust in the system from the users obtained
  through a tight workflow engine, digital
  signature for online transactions committed by
  Government staff and a disaster recovery engine
  built into all the packages.

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Learning from Tiruvarur

• Government staff did not demand extra
  remuneration for carrying out their job online .
• No cash incentive was paid to the software
  administrator of each office for the additional
  system administration and training job.
• Peoples representatives and general public were
  made to feel proud of the initiative through
  appropriate education and publicity measures.

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Learning from Tiruvarur

• The system was developed independent from its
  champion.
• Taluk offices still continue their paperless
  functioning.
• The Government staff were made to own the system
• The systems were bilingual, user friendly and had
  built in decision support system. Subsequent
  events proved that the government employees could
  demand the best of system design. And they were
  ready to implement a well designed system without
  any incentive or even formal training!

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Learning from Tiruvarur

• What had been done in Tiruvarur can be done all
  over India.

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The future!

• The States which adopt scientific and planned
  e-governance strategy would become the sought
  after place for foreign as well as domestic
  investments.
• Growth in human development index in these States
  would be in geometric proportion.
• Open source software is a key to any sound
  e-governance strategy.

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Let us say YES to a true e-governance movement in
India.
Thank You
umashankarc_at_yahoo.com umashankarc_at_gmail.com Join
India e-governance group at http//www.groups/yaho
o.com/group/lndia-egov