Agenda: 111307

1
Agenda 11-13-07

• ? Of the Day
• Quiet 5 min to look over notes
• Quiz (5.02-5.03)
• Finish 5.03 Act 5 (only 30 minutes)
• 5.03 Act 6

2
? Of the Day

• Observing, listening, and questioning are part
  of
• A) approaching the customer B) building
  relationships C) determining needs of the
  customer D) greeting the customer
• A legitimate reason a customer has for not making
  a purchase is a/n
• A) excuse B) objection C) problem D) reason

3
Answers..

• 1) C
• 2) B

4
5.03 Act 5

• Group Assignments
• Each group choose a foreign country and research
  selling etiquette in that country.
• Present to class!

5
5.03 Act 6

• For B2B selling
• Create business cards, an advertisement for your
  business, and letterhead
• Also, write a letter to a prospective client to
  request a meeting