Business Etiquette Workshop

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Business EtiquetteWorkshop
Lisa E. Gueldenzoph, Ph.D.Associate Professor,
Business EducationNorth Carolina AT State
University
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True or False

• The following is an appropriate business
  introduction of a client to your boss
• Ms. Mathews, this is our new client, Mr.
  Smith.
• FALSE
• Introduce person of importance first.
• Gender or age is not the deciding factor.
• Include both first and last names.

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True or False

• If someone forgets to introduce you, its
  appropriate to move on with the conversation
  without saying anything.
• FALSE
• Introduce yourself.
• My name is John Doe I dont believe weve met.

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True or False

• If you forget someones name, dont worry about
  it. Keep talking.
• FALSE
• Its okay to admit you dont remember.
• Im sorry, my mind just went blank, your name is?

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True or False

• When shaking hands, a man should wait for a woman
  to extend her hand.
• FALSE
• Business etiquette has become gender neutral.
• Women dont have to hesitate to offer their hands
  first.

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True or False

• When leaving your office to take a client to
  lunch, you should let her go through the
  revolving door first.
• FALSE
• The host should be ready on the other side to
  direct the guest.

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True or False

• Its okay to hold private conversations in office
  bathrooms and elevators.
• FALSE
• You never know whos listening!

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What do you think

• What percentage of the message you communicate is
  conveyed through your visual appearance?
• 75 93
• Verbal message filtered by nonverbal cues.
• Wardrobe should be appropriate.
• Know your body language.
• Dont forget to smile!

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What do you think

• When two business people talk face-to-face, how
  far apart should they stand?
• Three Feet
• Avoid a colleagues personal space.
• Dont yell across the room.
• Understand cultural differences.

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True or False

• Its okay to tell a business associate if his
  zipper is open.
• TRUE
• Dont prolong the embarrassment.
• Applies to lipstick on teeth, etc.
• Be subtle.

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True or False

• The host the one who does the inviting pays
  for the clients lunch.
• TRUE
• Know your companys policy.
• Make sure restaurant is in budget.

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True or False

• When using a speakerphone, announce if anyone
  else is present before the conversation begins.
• TRUE
• Identify everyone in the room.

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True or False

• If youre out of the office, its important to
  change your voice mail message.
• TRUE
• Indicate when youll return.
• Provide information to contact a real person,
  if possible.

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True or False

• Its okay to send confidential information and
  large attachments by email.
• FALSE
• Private email does NOT exist.
• Deleted messages can be retrieved.
• Consider traditional mail methods.

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True or False

• During a meeting, its okay to leave a cell phone
  on if youre expecting a call.
• FALSE
• Its VERY rude!
• Turn it OFF use voice mail.

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True or False

• If you overhear a colleague's conversation in a
  cubicle, its OK to comment on what you just
  heard.
• FALSE
• Use discretion.
• Try not to eavesdrop.

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Social Business Gatherings

• Youre NOT there to eat!
• Talk to people you dont know.
• Shake hands (keep right hand free).
• Learn small talk (focus on other person).
• Listen before talking.
• Make eye contact. Introduce yourself.
• Avoid taboo topics.
• Close conversations and circulate.

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Business Dinners

• Work silver-ware from the outside in.
• Know which ones are YOUR bread plate and glass.
• NEVER put your napkin on the table.

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Business Dinners, Contd.

• Never put used silverware on the table.
• Butter your plate, use that for bread.
• Butter each piece as you eat it.
• Take small bite-sized pieces.
• When done, use 4 oclock position.
• Dont ask for a doggie bag.
• Be discreet follow lead of host.

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Business Netiquette

• Never send personal email at work.
• Always use a subject line.
• Begin message with a greeting.
• Dont use emoticons.
• Use proper spelling, grammar, etc.
• NEVER TYPE IN ALL CAPS!
• Announce attachments.
• Close with your name (signature block).

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International Ps and Qs

• Men should be gentlemen.
• Women should dress conservatively.
• Avoid gesturing.
• Keep hands OUT of pockets.
• Dont slouch or lean against things.
• Dont blow your nose in public.
• Avoid clichés.

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Wrap-Up Quiz
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In the business arena

• Only men should stand for handshaking and all
  introductions.
• Only women should stand for handshaking and all
  introductions.
• It is not necessary for men or women to stand for
  handshaking or introductions.
• Both men and women should stand for handshaking
  and introductions.

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In the business arena

• Only men should stand for handshaking and all
  introductions.
• Only women should stand for handshaking and all
  introductions.
• It is not necessary for men or women to stand for
  handshaking or introductions.
• Both men and women should stand for handshaking
  and introductions.

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To show confidence, authority during a
handshake, use

• The bone crusher.
• The limp fish.
• The glove.
• The fingertip holder.
• The web-to-web.

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To show confidence, authority during a
handshake, use

• The bone crusher.
• The limp fish.
• The glove.
• The fingertip holder.
• The web-to-web.

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For easy reading, ones name badge should be worn

• On the left shoulder.
• On the right shoulder.
• On the left hip.
• Around ones neck.

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For easy reading, ones name badge should be worn

• On the left shoulder.
• On the right shoulder.
• On the left hip.
• Around ones neck.

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If you accidentally drop your fork on the floor
in a restaurant

• Pick it up, wipe it off, and use it.
• Pick it up, give it to the server, and ask
  him/her to bring you another one.
• Leave it on the floor and ask the server to bring
  you another one.
• Leave it on the floor and use your neighbors
  fork when hes not looking.

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If you accidentally drop your fork on the floor
in a restaurant

• Pick it up, wipe it off, and use it.
• Pick it up, give it to the server, and ask
  him/her to bring you another one.
• Leave it on the floor and ask the server to bring
  you another one.
• Leave it on the floor and use your neighbors
  fork when hes not looking.

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If someone mistakenly uses your bread plate, you

• Tell him he made a mistake and ask for your plate
  back.
• Dont say anything and eat from your other
  neighbors plate.
• Dont say anything and convince yourself you
  dont need bread.
• Ask the server for another roll and use the side
  of your dinner plate.

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If someone mistakenly uses your bread plate, you

• Tell him he made a mistake and ask for your plate
  back.
• Dont say anything and eat from your other
  neighbors plate.
• Dont say anything and convince yourself you
  dont need bread.
• Ask the server for another roll and use the side
  of your dinner plate.

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A womans handbag, if its small, can be placed on

• A desk.
• A boardroom table.
• A restaurant table.
• All of the above.
• None of the above.

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A womans handbag, if its small, can be placed on

• A desk.
• A boardroom table.
• A restaurant table.
• All of the above.
• None of the above.

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If you want to remove something in your teeth,

• Use your knife when no one is looking.
• Raise your napkin to your mouth and be discreet.
• Use your business card.
• Politely ask your server for a toothpick.
• Excuse yourself and go to the bathroom.

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If you want to remove something in your teeth,

• Use your knife when no one is looking.
• Raise your napkin to your mouth and be discreet.
• Use your business card.
• Politely ask your server for a toothpick.
• Excuse yourself and go to the bathroom.

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If you bite into a piece of tough meat that is
hard to chew,

• Pretend to wipe your mouth and deposit it into
  your napkin.
• Use two fingers or your fork to remove it and
  place it on the edge of your plate.
• Swallow it and hope you dont choke.
• None of the above.

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If you bite into a piece of tough meat that is
hard to chew,

• Pretend to wipe your mouth and deposit it into
  your napkin.
• Use two fingers or your fork to remove it and
  place it on the edge of your plate.
• Swallow it and hope you dont choke.
• None of the above.

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The best way to meet people and work a room is
to

• Head for the bar or buffet upon arrival.
• Introduce yourself to two people who are deep in
  conversation.
• Look confident, stand in the center of the room
  and wait.
• Introduce yourself to groups of three or more.
• Stick close to only those you know.

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The best way to meet people and work a room is
to

• Head for the bar or buffet upon arrival.
• Introduce yourself to two people who are deep in
  conversation.
• Look confident, stand in the center of the room
  and wait.
• Introduce yourself to groups of three or more.
• Stick close to only those you know.

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When you are finished eating, your napkin should
be

• Folded loosely and placed on the right side of
  your plate.
• Folded loosely and placed on the left side of the
  plate.
• Folded loosely and placed in the center of the
  plate.
• Folded like a dove and placed on the seat of your
  chair.

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When you are finished eating, your napkin should
be

• Folded loosely and placed on the right side of
  your plate.
• Folded loosely and placed on the left side of the
  plate.
• Folded loosely and placed in the center of the
  plate.
• Folded like a dove and placed on the seat of your
  chair.

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Comments?