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Business Etiquette

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Title: Business Etiquette


1
Business Etiquette
  • Putting Your Best Foot Forward

2
What is the purpose of etiquette?
3
Topics
  • General Tips
  • Dress
  • Making introductions
  • Using the telephone
  • E-mailing
  • Gender issues
  • Dining

4
General Tips for the Workplace
  • Personal business should be saved for lunch break
    or after hours (phone calls, internet use if
    allowed)
  • Avoid using offensive language, gossip, or asking
    co-workers personal questions
  • Grooming should be done in private
  • Close your door or go to the restroom to avoid
    emotional outbursts
  • Send thank you notes to individuals that have
    gone out of their way for you

5
Dress
  • In general
  • Well-groomed hair and nails
  • Clean, well-maintained clothing
  • Clothes should not display undergarments or be
    too revealing
  • Polished, closed-toed shoes
  • Minimal jewelry, makeup, and cologne
  • No excessive piercing or visible tattoos
  • When in question about how to dress in a
    workplace, dress like your supervisor

6
Dress for Success
Women Suit with knee-length skirt and tailored
blouse Pantsuits are more acceptable now, but
save them for after you obtain the job Keep
accessories and makeup simple
Men Two-piece suit (solid colors vs. prints or
patterns) Wear polished shoes with knee-length
socks that avoid exposing skin Tie pattern
should be simple
7
Introductions
  • When being introduced
  • Shake hands firmly
  • Stand
  • When introducing others
  • Introduce the most important person first
  • Give a little information about people
  • Use full names

8
IntroductionsCommon Problem Areas
  • If you forget someones name, be honest
  • If your name is mispronounced, politely say the
    correct pronunciation
  • If someone forgets to introduce you, politely
    introduce yourself
  • Wait to use a persons first name until
    instructed to do so
  • When unsure, follow the lead of others

9
Telephone Etiquette
  • When placing calls
  • Introduce yourself and state why you are calling
  • Be prepared to leave a concise message
  • When receiving calls
  • Introduce yourself
  • Never leave anyone on hold more than one minute
  • Return messages within 24 hours

10
Telephone Etiquette
  • Use the speakerphone sparingly and do not use it
    for checking voicemail
  • Have tasteful answering messages at work and at
    home
  • Turn cell phones off at meetings or meals (if it
    accidentally rings, turn it off do not answer
    it!)
  • When carrying the phone, use low ring volume or
    vibrate mode
  • Use a low voice when speaking on your phone in
    public
  • Observe common courtesies (please and
  • thank you)

11
E-mail Etiquette
  • Include a clear and specific subject line
  • Read messages before sending
  • Check spelling and grammar
  • Do not curse, spam, or use ALL CAPS
  • Do not forward chain letters at work
  • Remember that all e-mail can be traced to the
    source
  • Do not send anything you consider private
  • Use BCC to preserve others privacy when
    appropriate
  • Always reply within 24 hours

12
Gender Issues
  • Men and women should be treated the same
  • Whoever gets to the door first should open it
  • Both men and women should stand when meeting
    someone
  • Both genders should provide a firm handshake
  • Whoever invites a colleague to a business lunch
    pays for it

13
Dining Etiquette
  • Dont chew gum
  • Keep elbows off the table
  • Keep conversation polite
  • Place napkin on lap as soon as seated
  • Taste food before seasoning
  • Pass salt and pepper together
  • Dont dunk food
  • Break off one piece of bread, butter it, eat it,
    and repeat
  • Only order appetizers or desserts if
    others do so

14
Dining Etiquette
  • Wait for everyone to be served before eating
  • Cut a small portion of food at a time (one or two
    bites)
  • When squeezing a lemon, use other hand to shield
    others from squirting juice
  • If you need to temporarily leave the table, place
    napkin on seat
  • When interviewing, follow the lead of the
    employer
  • Be courteous and demonstrate appreciation when
    appropriate

15
Dining Etiquette Conversation Topics
  • Avoid discussing politics, religion, gossip,
    anything too personal or negative
  • Safe topics
  • Weather
  • News/current events (dont let it get into
    politics!)
  • Books or movies
  • Music
  • Travel
  • Pets
  • Anything non-controversial

16
12
13
Can you match the right items with their function?
7
4
3
8
9
10
11
5
1
2
6
  • Bread and butter plate
  • Butter spreader
  • Dessert Fork
  • Dessert or Coffee Spoon
  • Dinner Fork
  • Dinner Knife
  • Napkin
  • Place Plate/Charger
  • Salad Fork
  • Salad Knife
  • Soup Spoon
  • Water Goblet
  • Wine Glass

17
12
13
Place Setting Answer Key
7
4
3
8
9
10
11
5
1
2
6
  • 3. Bread and butter plate
  • 4. Butter spreader
  • 8. Dessert Fork
  • 7. Dessert or Coffee Spoon
  • 2. Dinner Fork
  • 9. Dinner Knife

5. Napkin 6. Place Plate/Charger 1. Salad
Fork 10. Salad Knife 11. Soup Spoon 12. Water
Goblet 13. Wine Glass
18
Additional Resources
  • Books in the CSEL library
  • Complete Idiots Guide to Business Etiquette, The
    (Mitchell, 2000)
  • Emily Posts The Etiquette Advantage in Business
    (Post Post, 1999)
  • International Business Etiquette (Sabath,
    1998/1999/2000)
  • Websites on etiquette
  • www.emilypost.com
  • www.business-person.com/etiquette/OfficeEtiquette.
    html

19
Questions Comments
20
Career Services and Experiential Learning
Workshops
  • Business Etiquette
  • Choosing or Changing Majors
  • Choosing the Best Career
  • Cover Letters Business Correspondence
  • Curriculum Vitae
  • Federal Employment
  • Graduate School Planning
  • How to Succeed at a Career Fair
  • Internships and Cooperative Education
  • Interview Techniques
  • Job Search Strategies
  • Introduction to On-line Job Postings and
    On-Campus Interviewing
  • Portfolios (How to Prepare)
  • Resumes

21
Career Services and Experiential Learning Programs
  • Career Planning Workshops
  • Career Information
  • Career Information Library
  • Free Career Related Related Publications
  • Alumni Mentors
  • Career Counseling
  • Major/Career Options
  • Career Assessments
  • Job Search Assistance
  • Resume/Cover Letter Critique
  • Mock Interviews
  • Experiential Education
  • Internships /Externships
  • Lockheed Martin Work Experience Program
  • Graduate/Professional School
  • Directories and resources
  • Annual Graduate, Law and Professional School Day
  • CSEL Events
  • 8 Annual Career Fairs
  • Majors Fair
  • Annual Senior Day
  • Career Panels
  • On-Campus Recruitment
  • GOLD Connection
  • Job Listings
  • Resume Referral
  • On-Campus Interviewing
  • Company Presentations

22
Career Services and Experiential Learning
Calendar of Events 2004-05
  • Spring Career Expo
  • January 26, 2005
  • Arts Science Career Panel Series
  • February 8, 2005
  • College of Engineering Panel
  • February 22, 2005
  • Arts Science Career Panel Series
  • March 8, 2005
  • Majors Fair
  • March 9, 2005
  • Statewide Job Fair
  • May 12, 2005
  • Statewide Job Fair
  • May 13, 2004
  • Fall Career Expo
  • October 5, 2004
  • Graduate, Law Professional Day
  • October 20, 2004
  • Senior Day
  • October 27, 2004
  • College of Health Public Affairs Panel
  • November 2, 2004
  • Experiential Education Career Panel
  • November 16, 2004
  • Spring Internship Fair
  • January 25, 2005

23
Career Services Experiential Learning
  • Locations/Hours
  • Career Services Student Resource Center 7G
  • Normal Hours of Operation Mon. Fri. (800 am -
    500 pm)
  • Walk-in Service Mon. Fri. (1000 am - 400 pm)
  • Experiential Learning Howard Phillips Hall,
    Ste. 208
  • Normal Hours of Operation Mon. Fri. (800 am -
    500 pm)
  • Walk-in Service Mon-Fri. (800 am-1200pm)
    (200pm -500pm)
  • Satellite Locations
  • College of Business BA2, Room 222
  • Lockheed Martin Sand Lake Road
  • Rosen College of Hospitality Management 9907
    Universal Blvd., Ste. 201

24
The UCF Creed
Integrity, scholarship, community, creativity,
and excellence are the core values that guide our
conduct, performance, and decisions. Integrity I
will practice and defend academic and personal
honesty. Scholarship I will cherish and honor
learning as a fundamental purpose of my
membership in the UCF community. Community I
will promote an open and supportive campus
environment by respecting the rights and
contributions of every individual. Creativity I
will use my talents to enrich the human
experience. Excellence I will strive toward the
highest standards of performance in any endeavor
I undertake.
UNIVERSITY OF CENTRAL FLORIDA
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