Title: Business Etiquette
1Business Etiquette
- Putting Your Best Foot Forward
2What is the purpose of etiquette?
3Topics
- General Tips
- Dress
- Making introductions
- Using the telephone
- E-mailing
- Gender issues
- Dining
4General Tips for the Workplace
- Personal business should be saved for lunch break
or after hours (phone calls, internet use if
allowed) - Avoid using offensive language, gossip, or asking
co-workers personal questions - Grooming should be done in private
- Close your door or go to the restroom to avoid
emotional outbursts - Send thank you notes to individuals that have
gone out of their way for you
5Dress
- In general
- Well-groomed hair and nails
- Clean, well-maintained clothing
- Clothes should not display undergarments or be
too revealing - Polished, closed-toed shoes
- Minimal jewelry, makeup, and cologne
- No excessive piercing or visible tattoos
- When in question about how to dress in a
workplace, dress like your supervisor
6Dress for Success
Women Suit with knee-length skirt and tailored
blouse Pantsuits are more acceptable now, but
save them for after you obtain the job Keep
accessories and makeup simple
Men Two-piece suit (solid colors vs. prints or
patterns) Wear polished shoes with knee-length
socks that avoid exposing skin Tie pattern
should be simple
7Introductions
- When being introduced
- Shake hands firmly
- Stand
- When introducing others
- Introduce the most important person first
- Give a little information about people
- Use full names
8IntroductionsCommon Problem Areas
- If you forget someones name, be honest
- If your name is mispronounced, politely say the
correct pronunciation - If someone forgets to introduce you, politely
introduce yourself - Wait to use a persons first name until
instructed to do so - When unsure, follow the lead of others
9Telephone Etiquette
- When placing calls
- Introduce yourself and state why you are calling
- Be prepared to leave a concise message
- When receiving calls
- Introduce yourself
- Never leave anyone on hold more than one minute
- Return messages within 24 hours
10Telephone Etiquette
- Use the speakerphone sparingly and do not use it
for checking voicemail - Have tasteful answering messages at work and at
home - Turn cell phones off at meetings or meals (if it
accidentally rings, turn it off do not answer
it!) - When carrying the phone, use low ring volume or
vibrate mode - Use a low voice when speaking on your phone in
public - Observe common courtesies (please and
- thank you)
11E-mail Etiquette
- Include a clear and specific subject line
- Read messages before sending
- Check spelling and grammar
- Do not curse, spam, or use ALL CAPS
- Do not forward chain letters at work
- Remember that all e-mail can be traced to the
source - Do not send anything you consider private
- Use BCC to preserve others privacy when
appropriate - Always reply within 24 hours
12Gender Issues
- Men and women should be treated the same
- Whoever gets to the door first should open it
- Both men and women should stand when meeting
someone - Both genders should provide a firm handshake
- Whoever invites a colleague to a business lunch
pays for it
13Dining Etiquette
- Dont chew gum
- Keep elbows off the table
- Keep conversation polite
- Place napkin on lap as soon as seated
- Taste food before seasoning
- Pass salt and pepper together
- Dont dunk food
- Break off one piece of bread, butter it, eat it,
and repeat - Only order appetizers or desserts if
others do so
14Dining Etiquette
- Wait for everyone to be served before eating
- Cut a small portion of food at a time (one or two
bites) - When squeezing a lemon, use other hand to shield
others from squirting juice - If you need to temporarily leave the table, place
napkin on seat - When interviewing, follow the lead of the
employer - Be courteous and demonstrate appreciation when
appropriate
15Dining Etiquette Conversation Topics
- Avoid discussing politics, religion, gossip,
anything too personal or negative - Safe topics
- Weather
- News/current events (dont let it get into
politics!) - Books or movies
- Music
- Travel
- Pets
- Anything non-controversial
1612
13
Can you match the right items with their function?
7
4
3
8
9
10
11
5
1
2
6
- Bread and butter plate
- Butter spreader
- Dessert Fork
- Dessert or Coffee Spoon
- Dinner Fork
- Dinner Knife
- Napkin
- Place Plate/Charger
- Salad Fork
- Salad Knife
- Soup Spoon
- Water Goblet
- Wine Glass
1712
13
Place Setting Answer Key
7
4
3
8
9
10
11
5
1
2
6
- 3. Bread and butter plate
- 4. Butter spreader
- 8. Dessert Fork
- 7. Dessert or Coffee Spoon
- 2. Dinner Fork
- 9. Dinner Knife
5. Napkin 6. Place Plate/Charger 1. Salad
Fork 10. Salad Knife 11. Soup Spoon 12. Water
Goblet 13. Wine Glass
18Additional Resources
- Books in the CSEL library
- Complete Idiots Guide to Business Etiquette, The
(Mitchell, 2000) - Emily Posts The Etiquette Advantage in Business
(Post Post, 1999) - International Business Etiquette (Sabath,
1998/1999/2000) - Websites on etiquette
- www.emilypost.com
- www.business-person.com/etiquette/OfficeEtiquette.
html
19Questions Comments
20Career Services and Experiential Learning
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22Career Services and Experiential Learning
Calendar of Events 2004-05
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- January 26, 2005
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- February 8, 2005
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- February 22, 2005
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- March 8, 2005
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- May 13, 2004
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- January 25, 2005
23Career Services Experiential Learning
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Universal Blvd., Ste. 201
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