Mobile cloud call center (4)

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MOBILE CLOUD CALL CENTER
ENHANCE AND STRENGTHEN YOUR BUSINESS
COMMUNICATION.
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CUSTOMIZED MOBILE CALL
CENTER FOR YOUR BUSINESS
GO2 MARKET S MOBILE CLOUD CALL CENTER IS A
MOBILE- ACCESSIBLE PLATFORM FOR MAINTAINING
CUSTOMER CALLS AND INTERACTION. THE MOBILE CALL
CENTER IS AN EXTENDED VERSION OF CLOUD CALL
CENTERS YIELDING MORE SCALABILITY, RELIABILITY
FLEXIBILITY. IT IS A TIME TO UPGRADE YOUR CLOUD
CALL CENTER TO BOOST YOUR OVERALL EMPLOYEE S
PRODUCTIVITY AND CUSTOMER S EXPERIENCE WITH YOU.
IT IS AN END TO END SOLUTION WITH ADVANCE
FEATURES SUCH AS CUSTOMIZED CRM, INCOMING IVR,
CALL RECORDING, EASY MAINTENANCE ETC. GO2 MARKET
DELIVERS YOU A SMART SOLUTION TO MAINTAIN CALL
CENTER.
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WHY YOUR BUSINESS NEED OUR MOBILE CLOUD CALL
CENTER SOLUTION
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1 . QUICK AND EASY SETUP
2 . SAVE TIME AND MONEY
You can set up an in-house mobile cloud call
center just in few minutes. No installation requir
ed.
You dont need to spend money on any additional
software or hardware. Save time and money.
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3 . CAPABILITY
4 . INFRASTRUCTURE State-of-the-art
infrastructure capable of executing
mega campaigns. Infra housed at Airtel data
center in Noida with multiple backups to
ensure 100 redundancy and up-time. Our current
installed capacity is 800 plus PRIs which
ensures scalability, reliability flexibility
Capability to efficiently handle large ticket
size campaigns end to end
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5 . DATA SECURITY
6 . TRANSPARENCY
Platform is designed in such a manner that
campaign and data uploading / execution can
be done directly by you, ensuring complete end
to end data privacy.
All reports shall be generated in real time and
shall be accessible over a user friendly web
panel for end to monitoring, auditing and
tracking purpose.
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7 . SUPPORT
8 . EXPERTISE
Cross domain expertise in handling brand and
loyalty campaigns pan India across various
channels
Robust support in terms of operations, product,
technical and servicing in place
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EXPERIENCE POWERFUL FEATURES OF OUR MOBILE CLOUD
CALL CENTER
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OUTGOING CALLS OUTGOING CALLS FROM THE MOBILE
APP WITH PRI NUMBER AS CLI, ASSIGN UNIQUE O/ G
CLI FOR DIFFERENT LEADS
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fi
DUAL DIAL-OUT MODE DUAL DIAL- OUT MODE CALL USING
CLICK 2 CALL OR MOBILE DIAL PAD FOR CONNECTING
TO PRI DID
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PREVIEW MANUAL DIAL DIAL AGAINST DATA UPLOADED
FOR A LEAD SET USING WEB UI OR BY USING MOBILE
CALLING PAD
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INCOMING IVR OUTGOING CALLS FROM THE MOBILE APP
WITH PRI NUMBER AS CLI, ASSIGN UNIQUE O/ G CLI
FOR DIFFERENT LEADS
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CALL RECORDINGS RECORDINGS, AGENT REAL TIME
MONITORING, PERFORMANCE REPORTS ETC ACCESSIBLE
FROM WEB UI WELCOME PROMPTS, STICKY AGENT ETC
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CUSTOMISED CRM CREATE YOUR OWN UNIQUE CRM ON THE
GO DISPOSITIONS FOR EACH CAMPAIGN
CAMPAIGNRECEIVE INCOMING CALLS USING
IVR FUNCTIONALITY, WELCOME PROMPTS, STICKY AGENT
ETC
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AUTOMATED DIALER NO MORE MANUAL NUMBER DIALING
WITH OUR AUTOMATED DIALER. IMPROVE AGENTS
PRODUCTIVITY.
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STICKY AGENT OUR STICKY AGENT FEATURE HELPS YOU
TO CONNECT TO THE SAME AGENT AGAIN BASED ON PAST
CALLING HISTORY.
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CLICK TO CALL A CONVENIENT WAY FOR YOUR WEBSITE
VISITORS TO CALL YOU WITH JUST A CLICK.
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TEXT TO SPEECH OUR POWERFUL TEXT TO SPEECH ( TTS)
FEATURE ENABLES YOU TO CONVERT YOUR TEXT INTO
VOICE.
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CRM INTEGRATION EASILY INTEGRATE YOUR
CRM SOFTWARE WITH OUR CLOUD CALL CENTER JUST IN
MINUTES.
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LIVE CALL REPORTING TRACK REAL- TIME REPORT AND
MONITOR YOUR ALL CALLS. CHECK THE COMPLETE REPORT
AT ANY TIME.
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AGENT PRODUCTIVITY GRAPHICAL REPORTS ARE
AVAILABLE TO ANALYSE THE ABILITY OF CUSTOMER
SERVICE AGENTS TO HANDLE INCOMING AND OUTGOING
CALLS. THIS HELPS IN REDUCING THE OVERALL COST
PER CALL BY INCREASING THE CALL VOLUME.
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CONTACT US
8595 08 08 08 info_at_go2market.in https// www.
go 2 market. in
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THANK YOU