Best Call Center software at www.deepijatel.com (2)

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Services
Call center solution call center software ivr
software, Predictive dialler, call center
dialler, Audio Conference, Telephone conference,
Tele conference conference calling- conference
call meetings -audio conference call
Android Dialer
ConVox

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Call Center Solution
call center software
About Us
We Deepija Telecom Pvt Ltd are a software
development company who design and develop
enterprise-class software with a focus on telecom
applications. Our solutions include Contact call
Center Solution, IP-PBX, call center software,
ivr software, Predictive dialler, call center
dialler, Audio Conference, Telephone conference,
Tele conference conference calling, conference
call meetings, audio conference call Conference
Bridge, CRM for the sectors like financial
services, government, BPO, help desk, consumer
products and healthcare industries. Our
innovative applications with cutting edge
technology enable our customers to get the best
use of technology and win over their challenges
and opportunities. Our expertise in open source
with expert guidance enable the most efficient
utilization of resources and best return on
investment than any of our competition. We help
our customers create, maintain and continuously
improve superior end-to-end service for their
customers. With over a decade of pioneering
leadership and thousands of solutions deployed
domestically and globally. Deepija Telecom is
headquartered in Hyderabad, Telengana with branch
offices in all major cities in India.
For more information please visit your website
www.DeepijaTel.com
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Call Center Solution Solution Advantage
call center software
ConVox

• Scalability Solution can be scaled from 25 to
  1000 App. users platform
• Versatile Solution ConVox Android based platform
  is a Versatile solution, which can easily be
  utilized in one or another way, viz sales,
  Collection, Customer loyalty programs, Retention,
  On-site activity or combination.
• Customization on demand ConVox contact Call
  center solution and Android dialer app are
  integrated. We support your sales from the design
  to operation and maintenance stages, including
  future evolutions. Our expert support and
  delivery team understand you and your process
  requirement. They tailor ConVox solution to
  ensure a hassle free implementation and smooth
  running of your project.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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What does Package include
Call Center Solution
call center software
ConVox Android Dialer is specially designed for
tele-calling in telecom DSA segment.
It has three different views

• 1. Area Manager Login (Web GUI)
• Area Manager manages multiple DSA accounts from
  Telecom Operator side. He can
• Monitors each DSA performance at individual agent
  level.
• See the reports pertaining to each DSA and listed
  to call recordings.
• Control the general settings for DSAs.
• 2. DSA Login (Web GUI)
• DSA can manage the agent and process performance.
  
• A. DSA can monitor each agent's performance.
• B. DSA can upload data for agents.
• C. Can listen to agent call recordings

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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What does Package include Cont......
Call Center Solution
call center software
3. Agent Login (Through Mobile App) Android App
is designed for call center agent login. Using
this app an agent can. Fetch the calling data
points (leads) from server for calling. Make call
on those numbers using preview dialing. Send the
CDR data and recordings to the server through
sync operation. Monitor his own performance by
seeing call history, dialed calls, available
data, login time etc. Tell his status to server
like break, login etc.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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call center software
Call Center Solution
Demand Oriented Features

• Centralized monitoring of Sales Activity for each
  DSA.
• Synchronized update facility in centralized
  Server for consolidation purpose.
• Real Time Sales and Attendance Monitoring.
• Integrated Platform to manage Distributed calling
  Activities.
• Multi-location Management Facility.
• 100 recording of all the agent communication.
• Best suited for work from home agents.
• DSA-wise as well as individual reporting.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Benefits of ConVox Android Dialer
call center software
Call Center Solution

• Easy to add or re-organize DSAs
• There is almost no infrastructure needed at the
  DSA level. Just a voice and data link is enough.
  This reduces investment and gives quick
  enablement of new DSAs.
• Increase in overall Sales
• ConVox android dialer enable agents to dial more
  numbers than the manual dialing methods. Quick
  and effective management ensures better training
  and increases the throughput from the sales
  process.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Benefits Contd
call center software
Call Center Solution

• Attendance and dialing Monitoring
• Agent's entire day activity recorded by system.
  Total calling time, break time and dispositions.
  Administration will have complete track of agent,
  no matter where he is dialing from.
• Online/Offline Advantage
• Agent can make calls either by online(if the
  internet is connected) and update in central
  server instantly or offline(Internet Not
  connected), and recordings and CDR get saved in
  mobile under pending sync list.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Benefits Contd
call center software
Call Center Solution

• Target Centric Approach
• ConVox App. always show the Given Target and
  Achieved Target by the sales person, to keep them
  always vigil and alert towards Target achievement
  as well as management to keep control on
  Productivity by real time monitoring.
• Managed Distribution
• All the sales made, is sent to the respective
  distributor via mail at the end of the day to
  arrange the delivery schedule in more timely
  manner.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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ConVox Android Dialer Screenshots
Call Center Solution
call center software
Agent Main CRM Screen
Disposing a Call
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Screenshots Contd
Call Center Solution
call center software
Call History as seen by Agent
Agent Login
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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call center software
Call Center Solution
Screenshots Contd
Breaks and dialer mode selection screen
For Progressive calling
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Screenshots Contd
Call Center Solution
call center software
Area Manager's View
DSA's View
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Customer Centric Approach
Call Center Solution
call center software

• Value Proposition
• Open source technologies of cost advantage
• Integration with other products
• Integration with office productivity tools (third
  party tools)
• Scalability
• Cloud/premises
• Accessibility
• Help to operate on the go both online as well as
  offline
• Access from anywhere by Authorized person

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Call Center Solution
call center software
Introduction to Deepija Telecom (P) Ltd.

• Established in Aug 2003.
• Deepija Telecom Pvt. Ltd. is a telecom software
  development company located in Madhapur
  Hyderabad. A branch office in Mumbai, Delhi,
  Pune, Bangalore and Chennai.
• Focus on application segments like IVRS, Voice
  Logger, Bulk Calling, Conference Bridge, PBX,
  CRM, CTI, Mobile Apps. etc.
• Special focus on Contact Center Segment.
• Deals in Telecom software Product, Product
  Customization and software based projects.
• Strong customer based with very high customer
  loyalty.

Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Call Center Solution
Our Customers
call center software
Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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Thank You!!
Call Center Solution
call center software
Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call