Title: Cloud Call Center
1Cloud Call Center
- Enhance And Strengthen Your Customer Engagement.
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2Customized Call Center For Your Business
- Go2Markets feature-rich cloud call center allows
you to handle and manage the inbound and outbound
calls. Our powerful features will help you to
enhance your teams productivity and customer
experience. Its a web-platform used for handling
customer calls and interactions. This web can be
accessed from anywhere in the world. Cloud Call
Center helps in eliminating the need for a
physical infrastructure which will reduce
operational costs and can be scaled as per the
customer requirement.
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3Why Your Business Need our Cloud Call Center
Solution
Quick and Easy Setup
Save Time and Money
Amazing Caller Experience
Improve Agents Efficiency
Superior Customer Experience
Pay As You Go
- You can set up an in-house cloud call center just
in few minutes. No installation required.
- You dont need to spend money on any additional
software or hardware. Save time and money.
- Our Cloud call center provides an amazing calling
experience to your callers with power packed
features.
- Our featured-rich cloud call center helps your
agents resolve calls and queries with greater
precision.
- Our cloud call center will handle a large number
of calls and you can solve callers queries
quickly.
- As the name suggests, our call center is
completely cloud based. Only pay for what
features you use.
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4Experience Powerful Features of Our Cloud Call
Center
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51.Smart Dashboard
- Our powerful and smart dashboard allows you to
check all statistics and call reports.
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62.Live IVR
- Our IVR system allows you to create your IVR flow
in real-time. Experience the power of our IVR
system
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73.Custom Call Flow
Easily customize your call flow and create
multi-level IVR. Add menu options according to
your need.
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84.Call Monitoring
You can monitor and track your agents real time.
It will help to improve your customer service.
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95.Smart Call Routing
Our smart call routing will route the calls to
the right person and department without failure.
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106.Call Forwarding
You can easily forward the calls to other agents
while youre busy on another call.
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117.Call Recording
You can record all your incoming and outgoing
calls. You can download these any time.
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128.Automated Dialer
No more manual number dialing with our automated
dialer. Improve agents productivity.
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139.Sticky Agent
Our sticky agent feature helps you to connect to
the same agent again based on past calling
history.
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1410.Click to Call
A convenient way for your website visitors to
call you with just a click.
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1511.Text to Speech
Our powerful Text To Speech (TTS) feature enables
you to convert your text into voice.
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1612.CRM Integration
Easily integrate your CRM software with our cloud
Call Center just in minutes.
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1713.Live Call Reporting
Track real-time report and monitor your all
calls. Check the complete report at any time.
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1814.Download Excel Report
You can easily download all call logs and report
in excel or .csv format. Or send to your email.
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1915.Agent Productivity
Graphical reports are available to analyse the
ability of customer service agents to handle
incoming and outgoing calls. This helps in
reducing the overall cost per call by increasing
the call volume.
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20Contact Us
- Email info_at_go2market.in
- Mobile No 91 8595 08 08 08
- Website www.go2market.in/cloud-call-center/
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21Thank You
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