Best Predictive Dialer Software solutions for Call Center

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PREDICTIVE DIALER SOFTWARE

• Xenottabyte Services Pvt Ltd

www.vert-age.com
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Predictive Dialer Software

• Predictive Dialer is an outbound calling system
  used to call itself by using calling device.
• A Predictive Dialer is a software system which
  automatically connect and disconnect calls from
  the list of telephone numbers in sequence.
• It is designed to maintain activities and help in
  maintaining the efficiency of the cost in call
  center.
• This Software solution help the organizations to
  use of other expensive dialer software.

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Working Of Predictive Dialer

• Predictive Dialer software work on the principle
  of dialing ahead and many calls at a time.
• After checking the availability of the agents'
  dialer will dial many calls at a particular time
  period.
• The person whose call isnt answered will
  automatically disconnect.
• This dialing software doesnt ask the agent to
  press any kind of key it directly connect User to
  Agent.
• It can transfer call to the next agent if the
  agent is not available at the time of call.

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Features of Predictive Dialer

• Multiple Calls As it can dial multiple calls at
  a time so we can interact with multiple people
  using the predictive dialer software.
• Increase call rate As the Predictive Dialer can
  dial multiple calls at a time so it has the
  capability to interact more people at a time.
• Progressive Dialing Mode Automatically dial the
  next number from the list when the call
  disconnect.
• Live Answers This software detects when the call
  is answered by the live human or by a robot.

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Importance of Predictive Dialing

• Accelerate sale, as it will help in connecting
  the right customer in quick time which results in
  the complete process in less time.
• Satisfied customer, as the dialer can satisfy the
  customer by contacting him again and again.
• Using this software it is easy for the staff to
  manage data, calls and the report generated
  during the call.
• Predictive dialers use intelligent predictive
  analytics to connect the agents with the
  customers.

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• Xenottabyte Services Pvt. Ltd.
• B-45, 3rd Floor, Sec-64,
  Noida-2013010120-4349743support_at_vert-age.com