Teckinfo Solutions product folio

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Building Profitable Relationships With Innovative
Solutions and Services To Accelerate Customer
Business

www.teckinfo.com
91-11-49605588 1/1 BA, 3rd Floor,
Mohammadpur, Bhikaji Cama Place,New Delhi
110066, INDIA.
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Product Portfolio
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Interdialog UCCS Contact Center Solutions
Interdialog UCCS, Unified Contact Center Suite
from Teckinfo is a highly reliable and robust
solution for both inbound, outbound and blended
contact centers. Our highly efficient CTI and ACD
make our product extremely scalable, easily
reaching upward to 1500 seats per setup while
keeping the vital parameters well within limits.
Options for high availability and
redundancy(DRBD) make the product truly
enterprise class. Multi - level self-service IVR
with option for TTS, speech recognition,
integration with database / 3rd party
applications, Screen Pop up are some of the
salient inbound features. For outbound we provide
a very powerful lead management tool, predictive
/ progressive /power / preview dialing. Option
for best of breed Advance Dialing logic and
Automatic Outbound Dialing are the added
advantage. Interdialog UCCS is compatible with
any TAPI compliant PBX, IP-PBX and Asterisk,
thereby providing investment protection to
enterprises that have already invested in
expensive telephony equipment. This enables us to
provide solutions on any telephony brands be it
Matrix, Panasonic, NEC, Siemens, Avaya or
Alcatel.
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Interdialog Dialer Outbound Dialer
InterDialog Dialer is an auto dialer software or
you can say outbound dialing software that
automatically dials the telephone numbers. This
dialer works as automated predictive or power
dialer, preview dialer, progressive dialer
software. Auto dialer software allows you to
upload your contact list, after that our software
will automatically dial the phone numbers from
the contact list.
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Galaxy CRM Software Helpdesk Software
Galaxy is an exceptionally user friendly and
highly efficient Help Desk software brought to
you by Teckinfo Solutions, a company specializing
in the CRM and Contact Center space. Galaxy is
built on years of service management experience,
and is used and trusted by many companies across
India, Africa the Middle East. Galaxy is
designed to deliver quality and efficient service
experience for your customers and can be
customized for Large, Medium and Small
Enterprises. It is equipped with incident
tracking, case management, email, chat, SMS,
voice and a host of other unmatched features.
With Advance CTI functionality and other products
Teckinfo Solutions can help you attain new levels
of success in your business and services.
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IVR Edge - IVR Software
IVR Edge is an IVR Software or you can say IVR
System that allows a computer to interact with
humans through voice commands or input via dial
pad. IVR Software helps to handle large call
volumes effectively. Designed to create Hosted
IVR and virtual patching solutions with
scalabilities that can range from 4 to 128 E1s
per setup with voice recording and CDR
functionality. The purpose of an IVR Software is
to take input, process it and return a result.
Today digitally savvy customers want to do it
themselves, help them with a robust self service
or multilevel IVR solution-IVR Edge to elevate
the efficiency of your business operations.
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Attivvo Email Management Software
Among all the communication technologies
available today, email is the simplest and most
cost effective way to communicate with customers.
Apart from being non-intrusive and easily
accessible, it serves as a great business tool
for gathering customer data, record keeping and
referencing. As more and more customers use the
internet, the volume of incoming mails is also
increasing. Therefore, customer facing
organizations need an email management solution
to effectively manage their email
interactions. Attivvo - Email management
Software enables you to handle your customer
emails in a faster and intelligent manner for a
quicker and better resolution of customer
queries/complaints.
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Via SMS - SMS Alert System
Via SMS is sms based solution that includes sms
alert system sms query system which is
developed by Teckinfo Solutions to pass on
information and communicate with customers in a
time efficient and target specific manner. It is
used to pass on useful information such as
booking and payment details, payment reminders,
updates on special deals or offers, etc. in the
form of text messages on the customers mobile
phones. It targets customers based on the
contacts and groups in an address book that is
maintained and updated in an organizations
database. Via SMS can also use to get business
sms, promotional sms, text message alert, sms
reminder, bulk sms, sms alert service etc. Via
SMS is flexible enough to be integrated with the
systems of organizations belonging to various
fields such as the hospitality industry, the
education industry, the health industry,
automobile industry etc. This tool will put your
business where it matters the most right in
your customers hands!
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Blazon Pro Flight Information Display System
With the ever increasing passenger traffic at the
airports, a flight information display system is
an essential part of any airport system. FIDS
helps in timely accurate dissemination of
information to passengers, airport operational
staff all airlines staff. Blazon Pro FIDS is
an easy to use flexible, expansible robust
flight information display system that helps
airport to display passenger information, flight
information, baggage belt information, check-in
counter ,boarding gate information etc.
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Blazon Pro Automatic Flight Announcement System
Automatic announcements systems are a necessity
for todays high intensity airport environments.
It is an expeditious method to communicate with
people present on the airport. Using automatic
announcement, audible messages can be relayed to
people all around the airport at the right time
right place. BlazonPro AFAS is a comprehensive,
amenable robust automatic flight announcement
system to deliver audible communication.
Passengers other airport airline staff get
the relevant information on time wherever they
are- whether at the baggage claims, escalators or
any other public area. It can be used for
automatic announcement of information about
scheduled/non scheduled arrival departure of
flights., security check in or any other
announcements.
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Ninox Logger
Ninox recording with a difference, a state of
art recorder / logger for voice (IP, Analog, ISDN
PRI ) and agent screen to allow businesses to
keep records, improve customer service, increase
security, and decrease errors, policy compliance,
government regulations, connection resolution,
process evaluation, data mining and
training. Teckinfos Ninox can record multiple
media Session Initiation Protocol (SIP), ISDN
PRI, Analog and multi brands of proprietary
Handsets from different vendors like, Avaya,
Siemens, NEC, Panasonic etc. Ninox additionally
allows you to capture the agents screen and
provides the supervisor real-time monitoring of
the agents activities. Once the call recording
for the agent starts, the application can be
triggered simultaneously.
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Contact us
www.teckinfo.com
91-11-49605588
info_at_Teckinfo.com
info_at_teckinfo.com