Defense Supply Center Richmond

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Defense Supply Center Richmond

• Customer Requirements Analyzer And Forecast
  Tool (CRAFT) Information Briefing
• April 16, 2003

Teresa W. Smith Chief, Information Management
Division Teresa.Smith_at_dla.mil
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Balancing Of Two Tasks

• Improved Support
• To The War Fighter

• Implement
• Transformation

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Change CultureReactive ? Proactive

• Reactive
• Unexpected Demand Spike
• Breach ROP Must Perform Within ALT
• Unbalanced Workload Crisis Management
• Proactive
• Forecast
• Collaboration with Suppliers and Customers
• Shared Metrics

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Customer Perspective

• BSM Collaboration In Concept Demo
• Manually Intensive
• Not Worth It For 3-4 Of NSNs
• What About The Other 97?
• Take My Forecast As My Demand And Do
• Order Fulfillment I Want My Part!
• Confusing Whats In Or Not In BSM
• SPR Process Is Cumbersome
• DLA Metrics Are Interesting, BUT Irrelevant

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CRAFT

• CRM Tool Developed To
• Electronically Obtain, Analyze, Collaborate and
  Expedite Service-Level Logistics Information and
  Needs
• Determine Readiness Impactors Capability To
  Peel Back The Onion To Determine Specific Drivers
• Respond To The Unique Needs Of Our Major
  Customers Connect Directly With Depot
  Production and Operational Requirements
• Leverage Portal Capability When Possible
• We DO NOT Plan To Perform Forecasting FOR The
  Customer

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CRAFT

• Focus
• Proactive Collaborate on Customers Demand,
  Ensuring Execution and Tracking For Within
  Lead-time and Outside Of Lead-time Customer Needs
  and Supportability Issues
• Include Metrics To Measure Effectiveness
• Supports BSM Demand Planning Concept
• Reactive Heightened, Timely Visibility Of
  Current Readiness Drivers

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CRAFT

• Proposal (Proactive)
• Partner With A Single Customer To Prototype
  Capability
• Proposed Customer Is Hill AFB, A10
• Quarterly Forecasts, Up To 2 Years Out
• Source EPM, D035K
• Analyze Customer Demand Plans vs. Past Demands
  and DLA Supportability Posture
• Recommend Action Based On Logic/Levels
• Conduct Supportability Analysis, Forecast As
  Surge
• Collaborate With Customers on an Exception Basis
  And Respond Accordingly (Forecast Adjustment
  (positive/negative))

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CRAFT
Proactive
Customer
Monitor Performance Metrics
DLA Take Action

• Process Report
• Additional Requirements
• Negative Reqs
• No Impact

Within Set Limits
Customer
Legacy
DLA
Set Agreements / Determine Methodologies
Forward for Action
Outside Set Limits
Customers Demand Plan
DLA Customer Collaborate
DLA
BSM
Receive Electronically from Customer

• Process is Recommended Quarterly
• Dotted Line Box Indicates Components are
  Electronically Processed

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SAM

• Model To Assess Overall Supportability of a
  NSN/Group of NSNs
• Projects Assets, Demands, And Inventory Over A
  Two Year Period
• 30 Day Increments For The First 6 Months
• 90 Day Increments For The Next 18 Months
• Projections On NSO And Replenishment Items Only
• Input - NSNs Supplied By The User
• Capability To Include Surges By Start/End Date
  Qty Or Percentage
• Datasource DSS
• Output Excel
• Summary And Detail Data

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SAM

• Assumptions
• Future dues in will adhere to the lead time of
  record
• Current Contracts gt 90 Days Past Due Will Be
  Cancelled
• Current Contracts 0 90 Days Past Due Will
  Deliver Within 45 Days Of The Current Date
• Current Purchase Requests Which Are Delinquent
  (For Award) Will Deliver (Today45PLT)
• Header Data From Source Remains Unchanged Over
  The Two-Year Projection Period
• Item Managers Will Take Action ROP Breaches
• SPRs/ONRRs Rqnd At Support Date
• Forecasted Demand Based On Current Demand Rates
• SSC Used As Basis For Stockage Method

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CRAFT

• Proposal (Reactive)
• Identify and Electronically Connect To Service
  Data Sources To Gather Timely Information On DLA
  Parts That Are Current Readiness Impact Drivers
• Obtain WSMIS-RAM Data On A Recurring Basis (AF
  EDW)
• Analyze Data To Identify MICAP Requisitions For
  Increased Focus
• Provide Online Capability For Customer Teams,
  ESOC and Business Operations To Review, Segregate
  and Focus On Impactors

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CRAFT
Reactive

• Identify
• Single Downers
• Double
• Triple
• Multiple (gt3)

DLA Take Action
Electronic Transfer
MICAPs DLA Managed
DLA Processing
Air Force Data
Monitor Performance
MICAP and AWP Data
MICAPs AF Managed
Check for DLA Managed Parts That Are Impactors
Due to AWP
DLA Take Action on AWP Impactors
Monitor Performance

• File Can Be Received and Processed Daily
• Dotted Line Box Indicates Components are
  Electronically Processed
• DLA Action Requires Establishing Business AND
  Manual Processing to Expedite, Etc.

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CRAFT

• Benefits
• Proactive
• DLA Will Gain Customer Knowledge That Will Be Of
  Immediate Benefit In the Legacy Environment and
  Can Be Capitalized Into BSM
• Information On Customers Total Demand Plan Will
  Enhance DLAs Performance and Supportability
• Feedback On Customer Forecast Will Mature
  Forecasting
• Reactive
• Information Will Result In Reduced MICAP Hours
  and Increased Readiness
• Eliminate Costly and Time-Consuming Manual
  Identification Processes
• Utilize Information To Automatically Report On
  DLAs Impact On Readiness By Weapon System

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CRAFT

• CRAFT (Reactive)
• Includes
• Link to WEBCATS And Detail Requisition Status
• PR and Contract Data
• Future Link to Supplier Team Tool (Identify
  Suppliers Impacting Readiness)
• Pursuing Connection To AF EDW Or MASS For
  Reactive Data Feed, Would Like To Expand To Navy
  And Army Systems
• Completed First Test EOM February 03
• Completed User-Requested Changes
• Final Test Underway, Production Target EOM April
  2003

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CRAFT

• CRAFT (Proactive)
• Continuing Development Using Prototype Data,
  Still Working With Hill to Refine Datafeed
• Phase 1 Logic Development Complete- March 2003
• Test With CT And Hill AFB April 2003
• Continue Development Efforts On Reports, Metrics,
  History, Additional User Requirements During Test
  Period
• Pursue Additional Service Adds (CCAD, NADEP NI)
• Meet With DSCC/DSCP (Visit Planned)

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Next Steps

• April August 2003
• Test With CT And Hill
• Implement Any Customer or User Identified Changes
  Or Additional Functionality
• Analyze Results, Present Findings To DLA J3/J6/J8
  
• CRAFT Expansion
• Add Additional Customers
• Provide Customer Request, Justification And
  Cost/Benefit Estimate to DLA HQ

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Future Options For CRAFTPost BSM Implementation

• Capture Lessons Learned and Throw Away,
• Use As Extension/Add-On For Aviation Segment, or
• Enterprise Solution

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Summary

• CRAFT Could Be
• A Pathfinder for CRM
• A Maturation of Forecasting Collaboration
• A Tool to ease BSM Rollout for Customers
• A Readiness Enhancer during Transition

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CRAFT
Backup Charts Screen Shots
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