Employee Engagement

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Employee Engagement
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What is Employee Engagement?

• Employee Engagement Definition

Employee engagement is the extent to which
employees feel passionate about their jobs, are
committed to the organization, and put
discretionary effort into their work.
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Employee Satisfaction vs. Employee Engagement

• Employee engagement is not the same as employee
  satisfaction.
• Satisfied employees are merely happy or content
  with their jobs and the status quo. For some,
  this might involve doing as little work as
  possible.
• Engaged employees are motivated to do more than
  the bare minimum needed in order to keep their
  jobs.
• Employee satisfaction
• only deals with how happy or content employees
  are.
• covers the basic concerns and needs of employees.
• does not address employees level of motivation
  or involvement.

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Employee Engagement Framework
An employee engagement model based on statistical
analysis and widely supported by industry
research.
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Engagement with The Organization

• Measures how engaged employees are with the
  organization as a whole.
• Includes employee feelings about and perceptions
  of senior management.
• Key components include trust, fairness, values,
  and respect - i.e. how people like to be treated
  by others, both at work and outside of work.

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Engagement with My Manager

• A more specific measure of how employees feel
  about their direct supervisors.
• For most employees, this factor has the largest
  impact on day-to-day life at work.
• Topics include mutual respect, feeling valued,
  being treated fairly, receiving feedback and
  direction, etc.

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Beyond Engagement Alignment Competency
An organization needs more than just engaged
employees in order to succeed. There are two
additional areas that relate to employee
performance and that are closely linked to
engagement.

• Strategic alignment
• Does the organization have a clear strategy and
  set of goals?
• Do employees understand how the work they do
  contributes to the organization's success?
• Strategic Alignment ensures that employee effort
  is focused in the right direction.

• Competency
• Do managers have the skills needed to get the job
  done?
• Do managers display the behaviors needed to
  motivate employees?
• Competency is measured with 360 Degree Feedback.

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Employee Engagement Dynamics

• Drivers of Engagement - What matters most?
• Knowing whether employees are engaged or
  disengaged is
• only the first step. You also need to understand
  the key
• drivers of engagement.
• We employ two techniques that enable you to
  identify
• what to focus on and how to improve in those
  areas.
• Priority Level - we look at the statistical
  patterns across all groups in your organization
  to determine which items are impacting overall
  engagement within each demographic group.
• Virtual Focus Groups - next, we ask targeted
  follow-up questions at the end of the survey that
  ask employees to provide examples of problems as
  well as suggestions for how to improve. These
  comments often provide the detailed and specific
  what, why, and how so you can take action.

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Employee Engagement Dashboard

• This is where things start to get exciting!
• The Employee Engagement Dashboard enables you to
  quickly
• and clearly identify global engagement themes as
  well as
• which parts of your organization are "at risk"
  due to specific,
• localized engagement problems.
• Scalpel vs. Sledgehammer
• In our experience, most engagement issues are
• local. Regardless of how a company is doing
  overall,
• there are always things happening further down in
  an organization
• that are having a negative impact on engagement
  within a specific
• department, location, workgroup, etc. The
  employee engagement dashboard will enable you to
  instantly identify these problem areas within
  your organization so you can take action more
  quickly and with greater precision.

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Got questions?
Give us a call and we'll answer them. Or visit us
at http//www.custominsight.com
United States 1 [phone]
Australia 61 (02) 8001 6334
Email info_at_custominsight.com