Diurus Oleh:

1
Sistem Latihan Total
Diurus Oleh
AZ SMART INTEGRATED PARTNERSHIP SDN BHD
10, Jalan Pusat BCH 1/3, Bandar Country
Homes 48000 Rawang Selangor Darul Ehsan Tel
6-03-6733 1940 Fax [phone]
INTEGRASI DENGAN INTEGRITI
2
CONTENTS
AZ SMART INTEGRATED PARTNERSHIP SDN. BHD.
Vision
. 5 Mission
5 Corporate
Philosophy . 5
Corporate Information
5 Subsidiaries Company
.. 7 ATTITUDINAL AND MOTIVATIONAL
COURSES Membina Sikap Potitif Dan Nilai-nilai
Bersama .. 9 Peningkatan Etika
Kerja Dan Nilai Moral Positif . 10
Enhancing The Culture Of Excellence And
Professionalism In Organization
. 11
Clerical Development Program
. 12 Psychology Of Winning
13 Work Ethics
And Professionalism An Islamic Perspective
14
Inisiatif Pembangunan Potensi Ke Arah
Kecemerlangan (IMPAK)
15 MANAGEMENT DEVELOPMENT COURSES
Penyeliaan Efektif
. 17 Perkhidmatan Pelanggan Berkualiti
. 18 Perkhidmatan Pelanggan
Berkualiti Melalui Telefon . 19 7QC
Tools For Quality Improvement
. 20 Five S Creating Productive Workplace
Using The Art Of Visual Management
. 21 Total
Quality Management .
22 Building A Winning Team
23 Menguruskan Kakitangan Dengan
Berkesan 24 Peningkatan
Profesionalisma Pemandu 25
Teknik Perundingan Yang Berkesan
26 Pengendalian Majlis
Dan Etika Sosial .. 27
Problem-Solving And Decision-Making Skills
28 Effective Time Management
29 Counseling As A
Management Skill .. 30
3
CONTENTS

• MANAGEMENT DEVELOPMENT COURSES
• Leadership And Human Relations For Managers
  31
• Identifying And Resolving Organizational
  Conflicts 32
• Handling Non-performing Employees
  33
• Managing Stress
  34
• Building Interpersonal Skills Through Effective
  Communication 35
• Finance Management For Business Managers
  36
• English Business Communication
• Bring Out The Best In You (BOTBIY) an
  effective presentation 37
• Effective Writing Intermediate Level of
  Proficiency 38
• Grammar At Work (G.A.W)
  39
• Useful Everyday Communication For Support Staff
  40
• Employment Law, Disciplinary Procedure And
  Domestic Inquiry 41
• Pelaksanaan OSH Act 1994 And Regulation 1996
  42
• ADVANCED CORPORATE MANAGEMENT COURSES

4
AZ Smart Integrated Partnership Sdn Bhd (518664-W)

• Vision
• Mission
• Corporate Philosophy
• Corporate Information
• Our Strategy
• Subsidiaries Company

5
Vision To be the leading integrator of the entire
business community sharing abundant resources to
enhance performance and mutual profit.

• Mission
• Facilitating a business throughout its whole
  phases of
• development, and ensuring its natural progresses
  through
• resources sharing and mutual support.

• Corporate Philosophy
• Our commitment is to provide the best expertise
  and to
• deliver the best ideas, products, and services
  that meet
• the highest quality requirements. We are
  willing to uphold
• the basic principles which are integrity,
  accountability, and
• responsibility, to benefit long term
  relationship in guiding
• us in the integration of our project management
  activities.

6
Corporate Information
Registered Name ? AZ Smart Integrated
Partnership Sdn Bhd   Company No ?
518664-W Incorporated ? 8th June,
2001   Address ? Wisma AZ Smart 10, Jalan
Pusat BCH 1/3 Bandar Country Homes 48000
Rawang Selangor Darul Ehsan Telephone ?
603 6733 1940 Fax ? 603 6733 1965 Board
of Directors ? Dr. Ahmad Zaki Ismail ? Abu
Bakar Othman   Bank ? Southern Bank
Berhad Bukit Tunku Kuala Lumpur Authorized
Capital ? RM 100,000-00 Paid-Up Capital ?
RM 100,000-00
Management Team Chairman/Executive
President ? Dr. Ahmad Zaki Ismail Director Of
Training ? Nor Hashim Ahmad Director Of
Consultation ? Nurul Huda Mat Nor Principal
Consultant ? Zubli Zainordin Principal
Consultant ? Dr. Mohd Sobree Ali Chief
Business Development ? Fauziah
Dolmat Chief Executive Officer ? Abu
Bakar Othman Chief Operations Officer ? Khairulf
ikri Mokhtarudin Chief Administration Officer
? Moh Rohimi Ismail Chief Public Relations
Officer ? Julia Baskaran
7
Subsidiaries Company
Ultimate Food Industries Sdn Bhd (520747-M) SJA
Infotech Sdn Bhd (543341-K) SJA Technology Sdn
Bhd (465918-K) Atlantic Rank (M) Sdn Bhd
(236440-M) Ansoft Technologies Sdn Bhd
(497885-D) Sales Excellence Training Sdn Bhd
(360830-P) Rezka Enterprise (873908-P) Triple Zek
HR Management Services Sdn Bhd.(544699--V) Dynac
oral System And Services Sdn Bhd .
(261047-H) Dynacoral Sdn Bhd (246835-A) Mandarin
Star Sdn Bhd (280360-H)
8
ATTITUDINAL AND MOTIVATIONAL COURSES

• Membina Sikap Potitif Dan Nilai-nilai Bersama
• Peningkatan Etika Kerja Dan Nilai Moral Positif
• Enhancing The Culture Of Excellence And
  Professionalism In Organization
• Clerical Development Program
• Psychology Of Winning
• Work Ethics And Professionalism An Islamic
  Perspective
• Inisiatif Pembangunan Potensi Ke Arah
  Kecemerlangan (IMPAK)

9
KURSUS
MEMBINA SIKAP POSITIF DAN NILAI-NILAI BERSAMA
KOD AMC 01
TEMPOH 3 hari (residential)

• Memahami kepentingan sikap positif dan
  hubungkaitnya dengan kecemerlangan.
• Mengenalpasti kekuatan dan kelemahan diri.
• Memahami kaedah membina sikap dan pemikiran
  positif untuk membantu visi dan misi syarikat.
• Memahami kaedah merealisasikan suasana kerja yang
  produktif melalui nilai-nilai bersama yang
  positif.

OBJEKTIF KURSUS

• Sikap pemikiran positif dan nilai-nilai bersama
  dalam merealisasikan kecemerlangan.
• Kaedah mempertahankan dan meningkatkan
  nilai-nilai positif secara bersama dalam
  organisasi.
• Kaedah membuat perubahan dan menerima perubahan.

RANGKA KURSUS

• Kuliah dan ceramah
• Latihan dan perbincangan kumpulan
• Plan tindakan
• Lakonan / role play

METODOLOGI
SASARAN PESERTA

• Eksekutif dan bukan eksekutif
• 25 orang

10
KURSUS
PENINGKATAN ETIKA KERJA DAN NILAI MORAL POSITIF
KOD AMC 02
TEMPOH 3 hari (residential)

• Mengenal pasti kekuatan dan kelemahan diri.
• Memahami etika kerja secara total.
• Memahami keperluan nilai penting dalam etika
  kerja untuk membantu peningkatan produktiviti.
• Memahami cara merangka pembangunan diri dan
  mempraktikkan nilai-nilai moral terbaik di
  organisasi.

OBJEKTIF KURSUS

• Menganalisa diri kekuatan dan kelemahan serta
  cara memperbaiki
• Paradigma etika kerja terbaik dan nilai-nilai
  moral
• Etika kerja nilai moral dan budaya kerja
  cemerlang.
• Amalan-amalan etika kerja dan nilai-nilai moral
  positif.

RANGKA KURSUS

• Self experiential learning
• Kuliah dan ceramah
• Latihan dan perbincangan kumpulan
• Kajian kes

METODOLOGI
SASARAN PESERTA

• Eksekutif dan bukan eksekutif
• 25 orang

11
COURSE
ENHANCING THE CULTURE OF EXCELLENCE
AND PROFESSIONALISM IN ORGANIZATION
CODE AMC 03
DURATION 2 days (Non-residential)

• To highlight the concept of corporate culture,
  excellence and professionalism in organization
• To portray the mood and aspiration of excellence
  and professionalism.
• To set the roles of the individual in striving
  for excellence and professionalism.

COURSE OBJECTIVE

• Towards achieving excellence and professionalism
  in organization.
• Understanding and appreciating the corporate
  mission of an organization.
• The pre-requisites of excellence and
  professionalism
• The roles and responsibilities of employees in
  the development of a strong, disciplined and
  dynamic organization

COURSE OUTLINE

• Lectures / notes
• Case studies
• Group discussion

METODOLOGY

• Non-executives
• 25 person

PARTICIPANTS
12
COURSE
CLERICAL DEVELOPMENT PROGRAM
CODE AMC 04
DURATION 3 days (Residential)

• To understand the basic concepts of management
• To plan work systematically in enhancing
  productivity
• To respond positively towards tasks and
  responsibilities

COURSE OBJECTIVE

• Basic management skills
• Creative thinking
• Interpersonal communication
• Work attitude team work, planning and
  scheduling tasks and handling instructions
• Basic filing management skills

COURSE OUTLINE

• Lectures / notes
• Self experiential Learning
• Case studies
• Group discussion

METODOLOGY

• Non-executives
• 25 person

PARTICIPANTS
13
COURSE
PSYCHOLOGY OF WINNING
CODE AMC 05
DURATION 1 days (Non-residential)

• To present the attributes of corporate winners
• To employ the discipline of psychology in the
  losing and winning games
• To create conducive corporate environment fitting
  for the winning strategy

COURSE OBJECTIVE

• The global corporate scenario
• Why corporate winners?
• Creating the culture of winning
• Winning strategy and the competitive edge.

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Senior managers, managers and executives
• 25 person

PARTICIPANTS
14
COURSE
WORK ETHICS AND PROFESSIONALISM AN ISLAMIC
PERSPECTIVE
CODE AMC 06
DURATION 2 days (Non-residential)

• To explore the prevailing western work ethics and
  professionalism with a view of identifying its
  strengths and weaknesses
• To understand the concept, philosophy,
  characteristics and modus operandi of Islamic
  work ethics and professionalism
• To reinforce the prevailing work ethics and
  professionalism by synthesizing the supremacy of
  Islamic system.

COURSE OBJECTIVE

• Foundation for the reinforcement of Islamic work
  ethics and professionalism.
• Western work ethics vs. Islamic work ethics and
  professionalism.
• Work ethics from the perspective of Al-Quran and
  Al-sunnah.
• Internalizing the Islamic ethics in daily
  work/job.

COURSE OUTLINE

• Lectures / Group discussion
• Case studies

METODOLOGY

• Non-executives
• 25 person

PARTICIPANTS
15
KURSUS
INISIATIF MEMBANGUN POTENSI KE ARAH
KECEMERLANGAN (I.M.P.A.K)
KOD AMC 07
TEMPOH 3 hari (residential)

• Mengenalpasti potensi dan kelemahan diri dari
  segi fizikal, mental dan keimanan (spiritual)
• Memahami kesedaran membina keupayaan potensi diri
• Memahami kesedaran memupuk kehidupan bermatlamat
  dan proaktif
• Memahami kesedaran mempunyai akhlak mulia dan
  nilai jati diri sebagai Insan
• Memahami tanggungjawab melaksanakan tugasan
  dengan cemerlang

OBJEKTIF KURSUS

• Kesedaran dan keupayaan untuk belajar
• Melihat potensi dan kelemahan diri / membina
• peribadi seimbang dan berwawasan
• Tanggungjawab dan pertanggungjawaban
• Sifat dan nilai positif diri
• Kerjasama dalam satu pasukan

RANGKA KURSUS

• Kuliah dan ceramah
• Latihan dan Perbincangan kumpulan
• Perbincangan dua hala
• Plan tindakan
• Management games

METODOLOGI

• Eksekutif dan bukan eksekutif
• 25 orang

SASARAN PESERTA
16
MANAGEMENT DEVELOPMENT COURSES

• Penyeliaan Efektif
• Perkhidmatan Pelanggan Berkualiti
• Perkhidmatan Pelanggan Berkualiti Melalui
  Telefon
• 7QC Tools For Quality Improvement
• Five S Creating Productive Workplace Using
  The Art Of Visual Management
• Total Quality Management
• Building A Winning Team
• Menguruskan Kakitangan Dengan Berkesan
• Peningkatan Profesionalisma Pemandu
• Teknik Perundingan Yang Berkesan
• Asas Protokol Majlis Dan Ketrampilan Diri Dalam
  Konteks Etika Busines
• Problem-Solving And Decision-Making Skills
• Work And Time Management
• Counseling As A Management Skill
• Leadership And Human Relations For Managers
• Identifying And Resolving Organizational
  Conflicts
• Handling Difficult Employees
• Stress Management
• Building Interpersonal Skills Through Effective
  Communication

17
KURSUS
PENYELIAAN EFEKTIF
KOD MDC 01
TEMPOH 3 hari (residential)

• Mengetahui status kekuatan dan kelemahan mereka.
• Memahami peranan sebagai penyelia dalam
  menjayakan visi dan misi syarikat.
• Memahami teknik-teknik mengurus orang bawahan
  dengan berkesan.
• Memahami teknik mengurus pelanggan.
• Memahami perlaksanaan operasi tugas dengan
  berkesan dan profesional.

OBJEKTIF KURSUS

• Asas penyeliaan yang produktif
• Kemahiran mengurus dan mentadbir
• Kepimpinan
• Kemahiran dan komunikasi yang berkesan
• Semangat sepasukan.

RANGKA KURSUS

• Activity-based
• Latihan dan perbincangan kumpulan
• Plan tindakan

METODOLOGI

• Eksekutif dan bukan eksekutif
• 25 orang

SASARAN PESERTA
18
KURSUS
PERKHIDMATAN PELANGGAN BERKUALITI
KOD MDC 02
TEMPOH 3 hari (non-residential)

• Memahami kepentingan melaksanakan khidmat
  pelanggan yang berkualiti.
• Memahami kesan perhubungan yang harmoni dengan
  pelanggan dalam meningkatkan jualan bisnes.
• Memahami teknik servis yang kreatif untuk
  berhadapan dengan karenah pelanggan.
• Memahami teknik persediaan peribadi asertif
  bila berhadapan dengan pelanggan.

OBJEKTIF KURSUS

• Psikologi pelanggan
• Teknik berkomunikasi dan perhubungan
• Permikiran kreatif
• Menyelesaikan masalah pelanggan.
• Teknik asertif

RANGKA KURSUS

• Self-experiential
• Latihan dan perbincangan kumpulan
• Plan tindakan
• Video klip

METODOLOGI

• Bukan eksekutif dan eksekutif
• 25 orang

SASARAN PESERTA
19
KURSUS
PERKHIDMATAN PELANGGAN BERKUALITI MELALUI TELEFON
KOD MDC 03
TEMPOH 3 hari (non-residential)

• Memahami kepentingan telefon dalam konteks
  melayan pelanggan berkualiti dan beretika.
• Memahami teknik-teknik menguruskan pelanggan
  melalui cara bertelefon yang beretika.

OBJEKTIF KURSUS

• Layanan pelanggan berkualiti
• Etika bertelefon
• Mengendalikan telefon
• Intonasi suara
• Menjawab panggilan telefon
• Mendengar dengan efektif
• Mengendalikan bantahan dan kemarahan pemanggil.
• Kemahiran berunding
• Mengurus karenah pemanggil
• Mengurus sistem pesanan suara.
• Mengakhiri perbualan
• Memahami keperluan pelanggan
• Mengurus pandangan pelanggan

RANGKA KURSUS

• Self-experiential
• Latihan dan perbincangan kumpulan
• Plan tindakan
• Video klip

METODOLOGI

• Bukan eksekutif dan eksekutif
• 25 orang

SASARAN PESERTA
20
COURSE
7QC TOOLS FOR QUALITY IMPROVEMENT
CODE MDC 04
DURATION 3 days (non-residential)

• To understand the importance of Quality Tools in
  relationship with business result and
  performance.
• To develop a complete understanding of 7 QC Tools
  to improve efficiency, quality and decrease cost.
• To practice the QC Tools for business practical
  solutions to problems.

COURSE OBJECTIVE

• The importance of QC Tools in TQM.
• Types of Quality Tools for improvement pareto
  chat, control chart, check sheet, root-course
  diagram, basic process improvement etc.
• The 7 QC Tools applications for business
  improvement.
• Problem solving and planning process.

COURSE OUTLINE

• Lectures and group dynamics
• Exercise on QC Tools
• QC Role Plays
• Case studies

METODOLOGY

• Executive and non-executive
• 25 person

PARTICIPANTS
21
COURSE
FIVE S CREATING PRODUCTIVE WORKPLACE USING
THE ART OF VISUAL MANAGEMENT
CODE MDC 05
DURATION 3 days (non-residential)

• To understand the 5S concepts in TQM
• To expose the importance of implementing 5S in
  the work place
• To understand the method of internalizing 5S
  culture in the work place
• To find ways in banishing the frustration of
  searching for files, documents, materials, tools,
  jobs and information.
• To develop a workplace that easy to manage

COURSE OBJECTIVE

• The importance of 5S to improve workplace
  management.
• Understanding basic concept of 5S techniques.
• Steps towards implementing 5S.
• 5 S through OJT.

COURSE OUTLINE

• Classroom, simulations, group dynamic and games.
• Video clips and slides.
• On Job Training (OJT)

METODOLOGY

• Executive and non-executive
• 25 person

PARTICIPANTS
22
COURSE
MANAGING TOTAL QUALITY IN ORGANIZATION
CODE MDC 06
DURATION 4 days (non-residential)

• To introduce the importance of process in quality
  management in business.
• To introduce the fundamentals of quality in
  increasing productivity.
• To introduce process of continuum in Total
  Quality Management.
• To introduce samples of successful companies as
  exemplary and for comparative studies.

COURSE OBJECTIVE

• Quality and Business Competitiveness
• Applying Quality Concepts in Business
• Fundamental Factors Affecting Quality
• Product versus process
• Model for continuous improvement
• Customer focus
• Managing key business processes
• Six steps to process improvement
• Measuring performance
• Leadership for TQM
• Empowering work Forces for Quality
• Training and Education for Quality

COURSE OUTLINE

• Lectures Simple presentation techniques,
  theories and short practical input.
• Exercises Roleplays, case studies, workshop
  etc.
• Video presentations.

METODOLOGY

• Executive and non-executive
• 25 person

PARTICIPANTS
23
COURSE
BUILDING A WINNING TEAM
CODE MDC 07
DURATION 3 days (residential)

• To identify and develop ones strengths and
  weaknesses.
• To review the process of managing team for
  business performance.
• To learn technique to develop a motivated team
  towards success.
• To get the best out of the team members
• To develop trust and commitment among the
  members.
• To create synergy in organization via good
  teamwork.

COURSE OBJECTIVE

• The need for team work in organization
• Sharing mission and vision (one team, one vision)
• My role and commitment
• Critical success factors in team-work
• Creativity and problem solving in teamwork
• Creating effective teamwork

COURSE OUTLINE

• Activity-based
• Group discussions.
• Case studies

METODOLOGY

• Executive and non-executive
• 25 person

PARTICIPANTS
24
KURSUS
MENGURUSKAN KAKITANGAN DENGAN BERKESAN
KOD MDC 08
TEMPOH 3 hari (residential)

• Mengenalpasti kekuatan dan kelemahan diri.
• Memahami prinsip asas kehendak dan gelagat
  manusia.
• Memahami konsep asas menguruskan kakitangan.
• Memahami peranan-peranan yang lebih efektif
  terhadap kakitangan.
• Memahami cara membina potensi kakitangan
• Memahami cara menyelesaikan permasalahan
  kakitangan secara kolektif.

OBJEKTIF KURSUS

• Mengenali gelagat manusia
• Memaksimakan potensi / menguruskan kelemahan
• Mengenali dan menyelesaikan masalah
• Proses membuat keputusan dan plan tindakan
• Asas-asas komunikasi dan perhubungan awam.
• Membimbing kakitangan melalui kepimpinan
  (Leadership by example)
• Merangsang kehebatan dan kreativiti kakitangan
• Pengurusan prestasi kakitangan (Performance
  Management)

RANGKA KURSUS

• Kuliah dan ceramah
• Latihan dan perbincangan kumpulan
• Perbincangan / ulasan
• Lakonan / role play

METODOLOGI
SASARAN PESERTA

• Eksekutif
• 25 orang

25
KURSUS
PENINGKATAN PROFESIONALISMA PEMANDU
KOD MDC 09
TEMPOH 2 hari (non-residential)

• Memahami perspektif kerjaya pemandu yang
  profesional.
• Memahami tanggungjawab melaksanakan tugas secara
  pro-aktif.
• Memahami cara menyimpan dan menyediakan
  rekod-rekod yang berkaitan dengan efisien.
• Memahami cara mengurus personaliti dan kualiti
  perkhidmatan yang konsisten.

OBJEKTIF KURSUS

• Mengenali tugas-tugas asas seorang pemandu
• Hak-hak pemandu
• Kesalahan-kesalahan biasa di jalanraya
• Penyelenggaraan kenderaan
• Penyelenggaraan rekod perjalanan dan kenderaan
• Menjadi pemandu produktif
• Pengurusan masa
• Pengurusan tekanan stress
• Membina imej diri dan syarikat

RANGKA KURSUS

• Kuliah dan ceramah
• Self experiential learning
• Latihan dan perbincangan kumpulan

METODOLOGI
SASARAN PESERTA

• Bukan eksekutif
• 25 orang

26
KURSUS
TEKNIK PERUNDINGAN YANG BERKESAN
KOD MDC 10
TEMPOH 3 hari (non-residential)

• Memahami konsep asas mengadakan rundingan.
• Memahami cara menguasai perundingan dari
  pendirian No kepada Yes.
• Memahami cara mengendalikan masalah pelanggan
  dengan berkesan.
• Memahami persiapan membuat persediaan sebelum
  proses perundingan bermula.
• Memahami teknik efektif memenangi tawaran
  melalui perundingan.

OBJEKTIF KURSUS

• Bila perundingan diperlukan
• Taktik pra-rundingan
• Membuat rancangan penyelidikan untuk
  perundingan
• Stail rundingan
• Komukikasi bukan verbal
• Teknik dan taktik semasa rundingan berjalan
• Plan tindakan selepas rundingan
• Psikologi perundingan

RANGKA KURSUS

• Kuliah dan ceramah
• Self experiential learning
• Latihan dan perbincangan kumpulan
• Kajian kes

METODOLOGI
SASARAN PESERTA

• Eksekutif
• 25 orang

27
KURSUS
PENGENDALIAN MAJLIS DAN ETIKA SOSIAL
KOD MDC 11
TEMPOH 3 hari (non-residential)

• Memahami kepentingan mempunyai kemahiran
  mengendalikan majlis.
• Memahami kemahiran asas mengurus secara
  berdiplomasi dan berprotokol dalam majlis-majlis
  rasmi
• Memahami kemahiran beretika sosial dalam
  majlis-majlis rasmi.

OBJEKTIF KURSUS

• Protokol dalam majlis.
• Anda sebagai MC Persiapan dan persembahan.
• Ketrampilan diri dan corporate dressing
• Etika busines (Mastering business etiquette)
• Berhubung sesama jemputan dalam majlis (effective
  networking)
• Kemahiran makan malam dalam majlis formal (Dining
  Skills)
• Power Business Lunch

RANGKA KURSUS

• Kuliah dan sesi perbincangan
• Assignment / gerakerja diri
• Lakonan / simulasi

METODOLOGI
SASARAN PESERTA

• Pengurus dan eksekutif
• 30 orang

28
COURSE
PROBLEM-SOLVING AND DECISION-MAKING SKILLS
CODE MDC 12
DURATION 3 days (non-residential)

• To emphasize the importance of problem-solving
  and decision-making skills in management.
• To develop self confidence in the process of
  solving problem and making decision.
• To equip participants with systematic processes
  in gathering, evaluation and utilizing
  information in problem-solving and
  decision-making.

COURSE OBJECTIVE

• Decision making and problem solving types,
  approaches and limits.
• Developing a holistic approach to problem-solving
  and decision-making
• Lead the discussion
• Identify problems and diagnosis
• Implementing the decision
• Managing changes and how to face it ?

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Executive
• 25 person

PARTICIPANTS
29
COURSE
EFFECTIVE TIME MANAGEMENT
CODE MDC 13
DURATION 2 days (Residential)

• To explain the relationship between effective
  time management and job performance.
• To introduce and apply some simple analytical
  tools that will help to optimize the use of
  management time
• To identify time wasters and take steps to reduce
  these to a minimum.
• To develop an action plan that will help to
  improve participants work life.

COURSE OBJECTIVE

• Value of time management
• Time-use analysis
• Identifying time waster personal, management,
  organizational and environmental.
• Effective time management tools and techniques

COURSE OUTLINE

• Lectures / notes
• Presentation
• Group discussion

METODOLOGY

• Executive
• 25 person

PARTICIPANTS
30
COURSE
COUNSELLING AS A MANAGEMENT SKILL
CODE MDC 14
DURATION 3 days (Residential)

• To identify and develop ones strengths/weaknesses
  .
• To explain the relationship between counseling
  and excellence in organization.
• To expose the concepts and techniques in
  designing a counseling program..
• To introduce basic techniques in counseling for
  human resources management.

COURSE OBJECTIVE

• Principles and purpose of counseling
• Attributes of an effective counseling
• Processes and dynamics of counseling
• Ethics of counseling
• Effective counseling approaches and strategies

COURSE OUTLINE

• Lectures / notes
• Activity-based
• Case studies
• Presentation
• Group discussion
• Clinic / project

METODOLOGY

• Managers, executive and supervisors
• 25 person

PARTICIPANTS
31
COURSE
LEADERSHIP AND HUMAN RELATIONS FOR MANAGERS
CODE MDC 15
DURATION 3 days (Residential)

• To identify and develop ones strengths/
  weaknesses.
• To identify the most appropriate leadership style
  that can be used in specific management
  situation.
• To recognize individual differences of the
  employees and ways of interacting with them
• To apply the various leadership styles and
  specific principles of human relations in
  handling people in organization.

COURSE OBJECTIVE

• Introduction to leadership
• Leadership styles of leaders and maturity of
  followers.
• Understanding human differences
• Formation and development of attitudes
• Principles of effective human relations

COURSE OUTLINE

• Lectures/notes
• Presentation Group discussion
• Activity based
• Action plan

METODOLOGY

• Managers
• 25 person

PARTICIPANTS
32
COURSE
IDENTIFYING AND RESOLVING ORGANIZATIONAL CONFLICTS
CODE MDC 16
DURATION 2 days (Non-residential)

• To understand the nature and sources of conflicts
  in organization
• To learn the right ways of perceiving conflicts
• To develop skills in resolving organizational
  conflicts.

COURSE OBJECTIVE

• Theories on organizational conflicts
• Positive and negative conflicts
• Internal and external factors affecting conflicts
  in organization
• Managing conflicts

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Managers. executives and supervisors
• 25 person

PARTICIPANTS
33
COURSE
HANDLING NOW-PERFORMING EMPLOYEES
CODE MDC 17
DURATION 2 days (Non-residential)

• To identify the non-performing employees in
  organization
• To instill positive attitudes in non-performers
• To discover some specific methodologies to
  optimize employees capabilities

COURSE OBJECTIVE

• Mediocrity syndrome among employees
• Methods of sizing up the non-performers
• How to deal with non-performers
• Converting non-performers into high achievers

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Managers. executives and supervisors
• 25 person

PARTICIPANTS
34
COURSE
MANAGING STRESS
CODE MDC 18
DURATION 2 days (Non-residential)

• To discover ones stress level root.
• To understand the causes of stress.
• To understand the dynamics of stress.
• To develop new strategies to cope with and win
  over conflict situations between self, work and
  systems.

COURSE OBJECTIVE

• Personality test /stress level test
• Organizational problem causes leading to burn-out
• Organizational stressors and their demotivating
  effects
• Stress factors
• Holistic approach to managing stress

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Managers. executives and supervisors
• 25 person

PARTICIPANTS
35
COURSE
BUILDING INTERPERSONAL SKILLS THROUGH EFFECTIVE
COMMUNICATION
CODE MDC 19
DURATION 1 days (Non-residential)

• To identify and develop ones strength and
  weaknesses.
• To increase awareness of the nature and
  importance of effective communication
• To improve communication techniques and skills in
  order to enhance interpersonal relationship.
• To reduce organizational problems resulting from
  poor communication techniques
• To identify systematic approaches to communication

COURSE OBJECTIVE

• Personality test
• Barriers to communication from receiver and
  sender view-points
• How to improve communication effectiveness
  through practicing effective empathy and planning
• Developing dynamism as a communicator
• Evaluating results of communication

COURSE OUTLINE

• Lectures / notes
• Activity-based
• Case studies
• Presentation
• Group discussion

METODOLOGY

• Non-executives
• 25 person

PARTICIPANTS
36
COURSE
FINANCE MANAGEMENT FOR BUSINESS MANAGERS
CODE MDC 20
DURATION 3 days (Non-residential)

• To overview the financial statement and
  understand its relationship with business
  performance.
• To analyze problems and make critical decisions
  which is closely linked to access and
  understanding the key financial data.
• To use financial information in managerial
  decision making.

COURSE OBJECTIVE

• Introduction to financial management and related
  disciplines.
• Assumptions underlying financial statements
• Interpretations of financial statements
• Financial and Non Financial Indicators Of
  Performance
• Cost management and profit planning

COURSE OUTLINE

• Lectures / notes
• Case studies
• Group work
• Group discussion

METODOLOGY

• Non-executives
• 25 person

PARTICIPANTS
37
COURSE
ENGLISH BUSINESS COMMUNICATION BRING OUT THE BEST
IN YOU (BOTBIY) AN EFFECTIVE PRESENTATION
CODE MDC 21
DURATION 3 days (Non-residential)

• To help participants to overcome nervousness when
  giving presentations by being thoroughly
  prepared.
• For gain the opportunity to deliver presentations
  and get the chance to view and give feedback on
  their performance.
• To look forward to being more confident when
  delivering presentations and the pronunciation.

COURSE OBJECTIVE

• Looking at good and bad presentations.
• What makes a good presentation
• Pronunciation skills
• Techniques to overcome nervousness
• The mental you
• The visual you
• The verbal you
• Organizing the presentations I
• English for presentations
• Organizing the presentation II
• Content
• Three mini presentations.
• (The course outlines will correspond with the
  immediate needs of the organization. These needs
  shall be identified upon completion of a thorough
  language needs analysis to be conducted before
  the course commences.)

COURSE OUTLINE

• Lectures / notes
• Case studies
• Group work
• Group discussion
• (The program frequency is prior to further
  discussion)

METODOLOGY

• Non-executives
• 16 person

PARTICIPANTS
38
COURSE
ENGLISH BUSINESS COMMUNICATION EFFECTIVE
WRITING INTERMEDIATE LEVEL OF PROFICIENCY
CODE MDC 22
DURATION 12 days (Non-residential)

• To look forward to writing easier to understand
  and stylistically better letters and reports

COURSE OBJECTIVE

• Looking at samples of good and bad letters
• The writing process
• Guidelines for effective writing
• Grammar and writing style
• (The course outlines will correspond with the
  immediate needs of the organization. These needs
  shall be identified upon completion of a thorough
  language needs analysis to be conducted before
  the course commences.)

COURSE OUTLINE

• Lectures / notes
• Group work
• Group discussion
• (The program frequency is prior to further
  discussion)

METODOLOGY

• Non-executives
• 14 person

PARTICIPANTS
39
COURSE
ENGLISH BUSINESS COMMUNICATION GRAMMAR AT
WORK (G.A.W)
CODE MDC 23
DURATION 5 days (Non-residential)

• To have a good grasp of the language in order to
  write corporate documents.
• To improve participants fundamental of the
  language.
• To overcome with the language in order to reduce
  performance in corporate writing.

COURSE OBJECTIVE

• Basic word groups
• Tense and meanings
• Articles
• Verb patterns
• Modals and their meanings
• Passives
• (The course outlines will correspond with the
  immediate needs of the organization. These needs
  shall be identified upon completion of a thorough
  language needs analysis to be conducted before
  the course commences.)

COURSE OUTLINE

• Lectures / notes
• Group work
• Group discussion
• (The program frequency is prior to further
  discussion)

METODOLOGY

• Non-executives
• 15 person

PARTICIPANTS
40
COURSE
ENGLISH BUSINESS COMMUNICATION USEFUL EVERYDAY
COMMUNICATION FOR SUPPORT STAFF
CODE MDC 24
DURATION 5 days (Non-residential)

• To improve the speaking skills in the office.
• To expose the important language function that
  are frequency used in the office.

COURSE OBJECTIVE

• Understanding and responding to requests
• Giving information about the department/organizati
  on.
• Understanding, taking messages and relaying
  messages.
• Handling complaints.
• Giving directions.
• (The course outlines will correspond with the
  immediate needs of the organization. These needs
  shall be identified upon completion of a thorough
  language needs analysis to be conducted before
  the course commences.)

COURSE OUTLINE

• Lectures / notes
• Group work
• Group discussion
• (The program frequency is prior to further
  discussion)

METODOLOGY

• Non-executives
• 15 person

PARTICIPANTS
41
COURSE
EMPLOYMENT LAW, DISCIPLINARY PROCEDURE AND
DOMESTIC INQUIRY
CODE MDC 25
DURATION 4 days (Non-residential)

• To examine and understand the terms of the
  Employment Contract.
• To understand the implications of the various
  terms in the Letter of Appointment.
• To understand and apply the procedures in
  handling discipline.
• To understand the conduct of Domestic Inquiries.
• To know the appeal procedures applicable in
  dismissal cases.

COURSE OBJECTIVE

• The Employment Contract The employment Act
  1955.
• The Letter of Appointment
• Disciplinary problems at the work place
  incompetence, conflicts and absenteeism.
• Disciplinary procedures procedure, methods,
  evaluation, documentation, misconduct,
  investigation.
• Domestic Inquiry procedure, documentation,
  defense, natural justice, investigation,
  punishment.

COURSE OUTLINE

• Lectures / notes
• Group work
• Group discussion

METODOLOGY

• Non-executives
• 20 - 25 person

PARTICIPANTS
42
KURSUS
PERLAKSANAAN OSH ACT 1994 AND REGULATION 1996
KOD MDC 26
TEMPOH 4 hari (non-residential)

• Memahami konsep dan keperluan perlaksanaan OSHA
  94 dalam meningkatkan produktiviti dan
  pengeluaran.
• Mengenalpasti kelemahan dan permasalahan tempat
  kerja dalam melaksanakan OSHA 94
• Memahami kaedah menubuhkan OSHCO, tugas dan
  tanggungjawab kepada setiap ahli komiti dalam
  perlaksanaan OSHA 94.
• Mengenalpasti plan tindakan proaktif untuk
  dilaksanakan dalam tempoh terdekat.

OBJEKTIF KURSUS

• OSHA Kepentingan dan peranan OSHA 94
• Tugas dan tanggungjawab majikan, pekerja,
  kontraktor dan pengguna.
• Seksyen-seksyen penting dalam akta
• Langkah-langkah memastikan OSHA dilaksanakan di
  tempat kerja.
• Faktor yang membantu kemalangan dan kawalan ke
  atas hazard serta risiko kecederaan.
• Peranan, tugas dan tanggungjawab bahagian
  senggaraan dan pengurusan.
• Penubuhan OSHCO peranan dan tanggungjawab.
• Perlaksanaan OSHCO

RANGKA KURSUS

• Kuliah dan ceramah
• Latihan dan perbincangan kumpulan
• Perbincangan / ulasan
• Assignment
• Peperiksaan / ujian

METODOLOGI

• Eksekutif dan bukan eksekutif
• 25 orang

SASARAN PESERTA
43
ADVANCED CORPORATE MANAGEMENT COURSES

• Designing For High Performance Organization
• Effective Corporate Planning And Strategic
  Management
• Strategic Marketing
• Corporate Business Shaping The Corporate
  Future
• Benchmarking For Best Practice With hands-on
  applications and case studies from leading
  organizations

44
COURSE
DESIGNING FOR HIGH PERFORMANCE ORGANIZATION
CODE ACMC 01
DURATION 3 days (Residential)

• To expose the dynamics involved in attaining the
  status of High Performance Organization (HPO).
• To discuss critical issues relevant to HPO
• To emphasize the important of having a mission
  and vision in commissioning HPO

COURSE OBJECTIVE

• Understanding how an organization functions.
• Organizational Performance Model (OP Model)
  variance, evaluation and structuring.
• The management of change in organizational
  culture.
• Culture aspects of HPO and critical issues in
  managing the change.

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion
• Action plan

METODOLOGY

• Senior Managers and Corporate Planners
• 15 person

PARTICIPANTS
45
COURSE
EFFECTIVE CORPORATE PLANNING AND STRATEGIC
MANAGEMENT
CODE ACMC 02
DURATION 3 days (Residential)

• To develop management perspective in a variety of
  strategic situations.
• To create visionary corporate citizens who are
  objective-oriented as opposed to
  activity-oriented.
• To distinguish between business and corporate
  level capabilities and activities

COURSE OBJECTIVE

• Strategic management processes strategic
  analysis, strategic formulation and strategic
  implementation
• Corporate strategic environmental analysis
• Analysis of value, power and expectation within
  an organization
• Establishing the corporate distinctive
  competence, competitive advantage and corporate
  objective.
• The importance of positive corporate culture in
  corporate planning, control and review.

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion
• Action plan

METODOLOGY

• Senior Managers and Corporate Planners
• 15 person

PARTICIPANTS
46
COURSE
STRATEGIC MARKETING
CODE ACMC 03
DURATION 3 days (Residential)

• To provide participants with an effective
  mechanisms for integrating marketing theory and
  practices.
• To explore strategic marketing at all level of
  organization.
• To provide guidelines for interface and decision
  procedures at each level

COURSE OBJECTIVE

• A cross-section of strategic marketing
  situations.
• Understanding marketing management
• Analyzing marketing opportunities
• Market research and segmentations
• Designing marketing strategies
• Organizing, implementing and controlling
  marketing effort.

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion
• Action plan

METODOLOGY

• Marketing executives and supervisors
• 15 person

PARTICIPANTS
47
COURSE
CORPORATE OUTING SHAPING THE CORPORATE FUTURE
CODE ACMC 04
DURATION 3 days (Residential)

• To provide a clear, well-understood vision and
  direction of the organization.
• To create culture that support trust, truth and
  accountability among the employee.
• To introduce a good benchmarking skills towards
  market competitiveness
• To produce an action-plan for a cross-functional
  an d cross-group networks.

COURSE OBJECTIVE

• Success Model Planning
• Critical Success Factors of the business
• Organizations strategic vision mission
• Analysis Action Impact Management (AIM) tools.
• Improving strategic decisions
• Performance measures
• Balanced Scorecard
• Whats next?

COURSE OUTLINE

• Lectures / notes
• Case studies
• Presentation
• Group discussion
• Action plan

METODOLOGY

• Senior managers
• 15 person

PARTICIPANTS
48
COURSE
BENCHMARKING FOR BEST PRACTICE WITH HAND-ON
APPLICATIONS AND CASE STUDIES FROM LEADING
ORGANISATIONS
CODE ACMC 05
DURATION 4 days (Residential)

• To provide a detailed understanding on
  benchmarking for best practices.
• To equip participants with tools of benchmarking
• To understand data collection and analysis of
  benchmarking information
• To develop a clear understanding on Performance
  Measurement and Process Mapping
• To highlight critical factors in benchmarking
• To show the common pitfalls and how to avoid
  them.
• To present case studies from leading
  organizations world wide with particular focus on
  service and mail delivery.

COURSE OBJECTIVE

• Benchmarking and Tool Quality
• The impact of benchmarking on your organization.
• Benchmarking The Process
• Common pitfall in benchmarking
• Benchmarking and performance myths
• The benchmarking exchange

COURSE OUTLINE

• Group Dynamics
• Role Play
• Video Presentation
• Group Case Study

METODOLOGY

• Senior managers, managers.
• 15 person

PARTICIPANTS
49
COMPUTER COURSES (Microsoft Office)

• Microsoft Word
• Microsoft Word Basic (Module 1)
• Microsoft Word Intermediate (Module 2)
• Microsoft Word Advance (Module 3 Module 4)
• Microsoft Excel
• Microsoft Excel Basic (Module 1)
• Microsoft Excel Intermediate (Module 2)
• Microsoft Excel Advance (Module 3 Module 4)
• Microsoft PowerPoint
• Microsoft PowerPoint Basic (Module 1)
• Microsoft PowerPoint Intermediate (Module 2)
• Microsoft PowerPoint Advance (Module 3
  Module 4)
• Microsoft Access
• Microsoft Access Basic (Module 1)
• Microsoft Access Intermediate (Module 2)

50

COURSE
MICROSOFT OFFICE (Word, Excel, PowerPoint and
Access)

• To introduce the importance of Microsoft Office
  programs in daily office job.
• To provide skills and techniques of using
  Microsoft Word, Excel, PowerPoint and Access.
• To provide skills on how to produce a good
  report / document by using the applications of
  Microsoft Office.
• To familiarize the Microsoft Office programs
  efficiently.

COURSE OBJECTIVES
Please refer to the module as attached
COURSE OUTLINE

• Lectures / notes
• Hands on
• Self test
• Exercises
• Presentation
• Project

METODOLOGY

• Executives / Non-executives
• 25 person

PARTICIPANTS
51

COURSE
MICROSOFT WORD BASIC (Module 1)
CODE COMP / MW 01
DURATION 2 days (Residential)

• MODULE 1
• Getting Started
• Starting Word 2000
• Getting Familiar With The word Screen
• Getting Help
• Creating A New Document
• Closing A Document and Existing Word
• Starting to Use Word 2000
• Inserting and Overtyping Text
• Viewing a Document
• Selection Techniques
• Moving and Copying Text
• Deleting Text
• Using UNDO and REDO
• Formatting Font
• Changing the Font and Font Size

COURSE OUTLINE
52
COURSE
MICROSOFT WORD INTERMEDIATE (Module 2)
CODE COMP / MW 02
DURATION 2 days (Residential)

• MODULE 2
• Formatting Paragraph
• Aligning Text In a Document
• Indenting
• Creating Bulleted and Numbered Lists
• Adjusting Line or Paragraph Spacing
• Adding Border and Shading To Paragraph
• Using Tab
• Formatting Page
• Setting Page Margins, Paper Size and Page
  Orientation
• Creating Page Break
• Creating Section Break
• Creating Headers, Footers and Page Numbers
• The Final Document
• Proofing Your Document
• Previewing and Printing Your Document

COURSE OUTLINE
53
COURSE
MICROSOFT WORD ADVANCE (Module 3 Module 4)
CODE COMP / MW 03
DURATION 3 days (Residential)

• MODULE 3
• Working with Tables
• Creating Tables
• Selecting Parts of A Table
• Resizing Parts of A Table
• Adding and Deleting Columns and Rows
• Formatting Tables
• Performing Calculation
• Working with Styles
• Creating Styles
• Applying a Different Style
• Managing Styles
• Working with Graphics
• Inserting and Formatting Text Boxes
• Adding AutoShape
• Insert Pictures and WordArt

COURSE OUTLINE
54
COURSE
MICROSOFT WORD ADVANCE (Module 3 Module 4)
CODE COMP / MW 03
DURATION 3 days (Residential)

• MODULE 4
• Using Templates and Macros
• Working with Templates
• Automating Tasks With Macro
• Working with Outlines and Long Documents
• Creating Footnotes And Endnotes
• Creating a Table of Contents
• Organizing a Document In Outline View
• Working with Object Linking and Embedding
• (OLE)
• Creating Linked and Embedded Object
• Editing Linked and Embedded Object
• Working with Online Forms
• Creating an Online Form
• Inserting Form Fields

COURSE OUTLINE
55







COURSE
MICROSOFT EXCEL BASIC (Module 1)
CODE COMP / ME 01
DURATION 2 days (Residential)

• MODULE 1
• Getting Started
• Creating an Excel Workbook
• Getting Familiar with The Excel Screen
• Getting Help
• Moving Around Your Cursor
• Selecting Range In Workbook
• Entering Data Into Worksheet
• Performing Calculations
• Using Simple Formula
• Using Simple Functions
• Using Auto Calculate and Labels
• Managing Worksheet and Workbook
• Information
• Managing Worksheet Information
• Managing Workbook Information

COURSE OUTLINE
56


COURSE
MICROSOFT EXCEL INTERMEDIATE (Module 2)
CODE COMP / ME 02
DURATION 2 days (Residential)










days
(Residential)

• MODULE 2
• Formatting Worksheet
• Adjusting Column Width / Row Height
• Formatting Cell Using Toolbar
• Formatting Cell Using Menu Options
• Creating Chart
• Creating Chart Using Chart Wizard
• Changing Chart Options
• Formatting Chart
• Setting Up Page and Print
• Setting Up Page
• Previewing and Printing

COURSE OUTLINE
57


COURSE
MICROSOFT EXCEL ADVANCE (Module 3 Module 4)
CODE COMP / ME 03
DURATION 3 days (Residential)

• MODULE 3
• Validating, Protecting, Auditing Form and
• Template
• Using Data Validation
• Creating New Workbook Using Template
• Protecting Worksheet Style and Content
• Protecting Your Workbook From Unauthorized Users
  Access
• Auditing Worksheets and Tracing Cell References
• Tracing Errors
• Working with Advance Formatting, Style
• and Outlining
• Customizing Data Appearance with Advance
  Formatting
• Using Conditional Formatting
• Maintaining Format Consistency with Style
• Using Data Outlining
• Working with Multiple Worksheets and

COURSE OUTLINE
58


COURSE
MICROSOFT EXCEL ADVANCE (Module 3 Module 4)
CODE COMP / ME 03
DURATION 3 days (Residential)

• Using Workgroup Features
• Using Comments
• Sharing Workbooks
• MODULE 4
• Creating Powerful Database
• Creating Database
• Managing Record in Database
• Sorting Records
• Using AutoFilter
• Using Advance Filter
• Using Sample Database Functions
• Using VLOOKUP Function
• Creating Pivot Table and Analyzing Data
• Creating Pivot Table
• Updating Pivot Table
• Modifying Calculated Field in Pivot Table

COURSE OUTLINE

• Importing and Exporting Data
• Importing / Exporting Data

59


COURSE
MICROSOFT POWERPOINT BASIC (Module 1)
CODE COMP / MP 01
DURATION 2 days (Residential)

• MODULE 1
• Getting Started
• Starting PowerPoint 2000
• Getting Familiar with The PowerPoint 2000 Screen
• Getting Help
• Viewing a Presentation
• Moving Around In Your Presentation
• Saving and Opening Presentation
• Running a Slide Show
• Creating Slides and Presentation
• Creating a Presentation
• Creating Slide in Slider View
• Creating and Organizing Slides in Outline View
• Organizing Slides In Slide Sorter View
• Creating Notes To A Slide
• Formatting Presentation

COURSE OUTLINE
60


COURSE
MICROSOFT POWERPOINT INTERMEDIATE (Module 2)
CODE COMP / MP 02
DURATION 2 days (Residential)

• MODULE 2
• Drawing and Working with Graphical
• Objects
• Utilizing The Drawing Tools
• Formatting and Enhancing Graphical Objects
• Manipulating Graphical Objects
• Working with Template and Slide Master
• Creating Presentation Base on Design Template
• Working with Slide Master and Color Scheme
• Creating Your Own Design Template
• Printing Presentation
• Changing Page Setup Options
• Printing a Presentation

COURSE OUTLINE
61
COURSE
MICROSOFT POWERPOINT ADVANCE (Module 3
Module 4)
CODE COMP / MP 03
DURATION 3 days (Residential)

• MODULE 3
• Working with Tables, ClipArt and WordArt
• Creating Tables
• Inserting ClipArt and WordArt
• Working with Graphs and Organization
• Charts
• Creating Graphs
• Creating Organization Charts
• Delivering and Controlling Presentation
• Applying Animation Effects and Transitions
• Delivering Your Presentation
• Setting Timings and Creating Self Running
  Presentation
• Packing a Presentation

COURSE OUTLINE

• MODULE 4
• Creating Interactive Presentation
• Creating Hyperlink In a Presentation
• Creating Actions Buttons
• Working with Multimedia
• Adding Music, Sound, and CD Audio Track
• Adding Movies on a Slide
• Integrating PowerPoint with Other Files
• Getting Slides From Another PowerPoint Files
• Integrating PowerPoint with Other Pro