Headline Goes Here

1
GSA Fleet Operations
Navigating Safely with GSA Fleet Operations
FedFleet 2007 Orlando, Florida July 24 26, 2007
2
Navigating Safely with GSA Fleet Operations

• Introducing
• Mr. John Smith (thats really his name, not some
  government cover-up)
• Regional Fleet Manager for the Mid-Atlantic
  Region
• Mr. Randy Glenn (also known as Bigfoot or
  Sasquatch)
• GSA Fleet Operations Branch Chief

3
Navigating Safely with GSA Fleet Operations

• Learn more about how GSA Fleet supports your
  agency mission by keeping your fleet vehicles
  safe and mission ready. Topics include
  maintenance and accident management, Fleet
  Service Representatives and vehicle safety.

4
Topics to be covered

• Maintenance Control Center (MCC)
• Fleet Service Representatives (FSR)
• Accident Management Center (AMC)
• Fleet Safety and Tire Programs

5
Maintenance Control Center (MCC)

• GSA provides 55 experienced technicians to
  assist with vehicle maintenance and repair.
• MCC technicians direct you to high quality,
  low cost vendors in your area and handle payment
  for services received. The MCC is responsible for
  mechanical and tire repair and preventative
  maintenance for GSA Fleet vehicles.

6
Maintenance Control Center (MCC)

• Warranted Procurement Officers with training in
  vehicle repair maintenance, negotiation skills,
  and best quality for best price.
• Understanding customer mission to quickly
  determine urgency of need, drivability of vehicle
  or if towing is required, etc.
• Selecting local high quality repair vendors and
  coordinating vendor payment.

7
Maintenance Control Center Locations
Philadelphia, PA
Lompoc, CA
Fort Worth, TX
Atlanta, GA
Coverage from 7am to 7pm CST
Toll Free 866-400-0411
8
Helpful MCC Reminders

• Call the MCC first for repairs over 100.00
• Coordinate upgrades and accessories with your FSR
  prior to calling the MCC.
• Be alert for aggressive sales tactics. If you
  suspect up-selling, notify the MCC.
• Use manufacturers warranties, repair warranties
  and good will warranties that GSA negotiates.
  Call MCC for details

9
Its Time for Fleet Jeopardy!
10
Fleet Service Representatives (FSR)

• GSA Fleet has 276 FSRs serving as your
  personal fleet account manager. They provide
  quality vehicles and efficient and economical
  fleet management to customers worldwide.

11
Fleet Service Representatives (FSR)

• Assist in selecting and obtaining vehicles
  appropriate to your mission and budget.
• Coordinate new vehicle deliveries at conveniently
  located marshalling sites.
• Facilitate timely and economical vehicle repairs
  by establishing relationships with low-cost,
  high-quality vendors.
• Serve as liaisons between customers, vendors, and
  the GSA Maintenance Control Center and Accident
  Management Center.

12
Fleet Service Representatives (FSR)

• Monitor purchases on Voyager fleet services
  credit card to identify Loss Prevention
• Maintain vehicle information in computer
  databases, accessible to customers via the
  Reports Carry-Out program.
• Inform customers about exciting new Fleet
  Solutions- G.O.R.P., NetworkCar, DriveCam, online
  Driver Training, etc.

13
Its Time for Fleet Jeopardy!
14
Accident Management Center (AMC)

• Provides experienced technicians to assist
  customers with one-stop service for crash
  reporting, collision repairs and third party
  claims. Through the use of approved commercial
  vendors, the AMC facilitates repair services
  quickly at the lowest cost to the Government. The
  AMC is responsible for repair of all body and
  glass damage on GSA Fleet vehicles.

15
Accident Management Center (AMC)
Kansas City, MO
Atlanta, GA
Coverage from 8am to 7pm EST
Toll Free [phone]
16
Accident Management Center (AMC)

• 31 Warranted Procurement Officers with training
  in vehicle estimatics, negotiation skills, and
  obtaining the best quality for the best price.
• Understanding customer mission to quickly
  determine urgency of need, drivability of vehicle
  or if towing is required, etc.
• Obtaining needed information SF-91, SF-94,
  police reports, photos, and vendor estimates to
  quickly process crashes
• Selecting local high quality repair vendors and
  coordinating vendor payment.

17
Accident Management Center (AMC)

• Recovering costs from customer or 3rd party based
  on police report
• Maintaining customer crash information which is
  accessible to customers in GSA Fleet Drive Thru-
  CRASH
• Coming soon- commercial rentals for inoperable
  vehicles

18
Helpful AMC Reminders

• Help us to get your vehicles repaired quickly.
  Send all required paperwork, including vendor
  estimates, within 5 days of a crash.
• Get vehicle owner, as well as driver information.
• Photos help greatly in cost recovery when third
  party drivers are at fault.

19
Helpful AMC Reminders (cont)

• Take the vehicle to the authorized repair vendor
  within 5 days.
• Use a variety of vendors to obtain repair
  estimates, AMC can help you locate qualified
  vendors in your area.

20
Its Time for Fleet Jeopardy!
21
Fleet Safety Program

• Why are we concerned about Fleet Safety?
• GSA spent 30 million in direct costs related to
  accidents and incidents last year. That is only
  a small portion of costs incurred.
• Indirect costs include items such as time off
  training, legal expenses, lost productivity,
  emergency responses. These are costs you as an
  agency incur, and they make up to 80 of the cost
  of an accident!

22
Fleet Safety Program

• Ten most common driver errors
• 1. Excessive speeding
• 2. Failure to wear seat belts
• 3. Inattentiveness, eating, drinking, smoking,
  radio volume
• 4. Distraction inside the car (changing a CD in
  the CD player)
• 5. Inadequate defensive driving techniques

23
Fleet Safety Program

• Ten most common driver errors (cont)
• 6. Incorrect assumptions about other drivers
• 7. Tailgating or not leaving enough space between
  vehicles on the open road
• 8. Not checking traffic before pulling out
• 9. Passing without checking for traffic in the
  passing lane
• 10. Not Checking behind for oncoming vehicles
  when pulling away from a curb

24
Fleet Safety Program

• FY 2007 Statistics (Oct June)
• Agencies - 56
• Vehicles - 208,000
• Miles driven - 1.58B
• Accidents - 5,265
• Incidents - 11,853
• Accident/Incident Rate - 1/92,245 miles

25
Fleet Safety Program

• Agencies with no Accidents 15
• Agencies with no Incidents 14
• Agencies with no 11
• Accidents Incidents
• Of the agencies listed above, they only manage
  147 vehicles combined!

26
Fleet Safety Program

• GSA Fleet is pro-active in promoting vehicle
  safety
• Providing Customers FREE Online safety programs
• Co-Hosting GSA National Safety Day
• Participating in Government-wide Safety
  Promotions
• Procuring and supplying Safe Driving Videos
  DVDs on loan to Customer agencies.

27
Fleet Safety Program

• CRASH (Collision Repair Accident System
  History)
• View and Track Accident Reports Online
• Accident Cost and Repairs
• http//drivethru.fss.gsa.gov/drivethru/drivethru/
• Customer number access codes
• Select CRASH from the menu

28
Tire Safety

• Proper Tire Inflation
• The Critical Link
• According to the U. S. Rubber Manufacturers
  Associations poll conducted by Fredericks Polls
  in 2001.
• Only 11 of all drivers checked their tire
  pressure within the previous month.
• Only 11 of all drivers knew the vehicle
  manufacturer was the source of proper inflation
  figures for their tires.
• Only 11 of all drivers knew to check the tire
  pressure when the tires are cold.
• 24 thought under inflated tires are best for a
  long trip in a fully loaded vehicle for passenger
  comfort.

29
Tire Safety

• Proper Tire Inflation
• The Critical Link
• By September 2007, all vehicle manufacturers are
  required to equip new vehicles with an automatic
  tire pressure monitoring system (TPMS). TPMS
  will alert the driver when one or more of their
  tires are below a specified level as designated
  by the manufacturer.

30
Its Time for one last Fleet Jeopardy!
31
Great Service and Great Value

• Thank you for your participation!