TQM Jerome Arcaro

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TQM - Jerome Arcaro
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Quality in Education An Implementation Handbook,
St Lucie PressDelray Beach, 1995
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1Total Quality School

• Stakeholder-focus
• Strength is to reglularly consult with parents,
  staff, students and the community
• Weakness is not responding to stakeholder concern
  and information from people involved

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2 Total Quality School

• Involvement - participation
• Strength means that staffmembers are empowered to
  solve day-to-day problems and improve their
  working conditions
• Weakness means that staffmembers have to wait
  until someone else solves the problems

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3 Total Quality School

• Measurement
• Strength means we collect data to measure our
  improvements and to develop solutions
• Weakness means that we do not track our progress.
  We just go on to the next issue

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4Total Quality School

• Commitment
• Strength means administration is committed to
  providing people with the training , systems an
  processes they need to change the way they work
  to improve quality and increase productivity
• Weakness means that support for quality is
  isolated and not recognized by the staff,
  students or community

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5Total Quality School

• Continous Improvement
• Strength means we are constantly looking for ways
  to improve every educational process.
• Weakness means we are content with things as they
  are and unless there is a problem we dont
  address an issue

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PDCA-cycle
Plan
Act
Do
Check