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TENANT PARTICIPATION

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IN MANAGING VOIDS. Sally-Anne Underhill Empty Homes Manager. Deanna von Anrep Senior Empty Homes Officer. Lois Bodle Consumer Advisory Panel Member ... – PowerPoint PPT presentation

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Title: TENANT PARTICIPATION


1
  • TENANT PARTICIPATION
  • IN MANAGING VOIDS

2
  • Sally-Anne Underhill Empty Homes Manager
  • Deanna von Anrep Senior Empty Homes Officer
  • Lois Bodle Consumer Advisory Panel Member
  • Philip Banks Consumer Advisory Panel Member
  • Sally-anne.underhill_at_lha-asra.org.uk
  • Deanna.vonanrep_at_lha-asra.org.uk

3
What this session will cover.
  • How we did it
  • What we did
  • Why we did it
  • Tips
  • What went wrong

4
Why is this important to you?
  • TSA
  • Housing Inspection
  • Key Lines of Enquiries
  • And most important..
  • Providing your tenants with excellent customer
    service

5
The Tender
  • What did we want?
  • Pre-Qualifying Questionnaire
  • The Tender
  • Interview panel
  • Reality Visits
  • Evaluation

6
Performance Monitoring
  • Monthly meetings tenant led
  • Void Tenant Inspectors
  • Reporting Committees

7
Reality Check
  • Higher satisfaction levels?
  • Improved tenant participation?
  • Continued improvement of services?
  • Achieving those stars

8
  • Thank you for listening any comments for
    questions?

9
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