The Art of Facilitation Tenant Leadership Skills Development Series

1
The Art of FacilitationTenant Leadership Skills
Development Series

• Nikki Delgado
• Program Manager
• 40 W. Long Street
• Columbus, OH 43215
• [phone] ext 223
• nikki.delgado_at_csh.org
• www.csh.org

2
Agenda

• Welcome Introductions
• Purpose of Workshop
• Principles of Adult Learning
• Facilitation
• Role of the Facilitator

3
Purpose

• Assist tenants in developing or enhancing
  leadership skills
• Provide opportunity for tenants to use/practice
  skills
• Create a group of tenant leaders that can work
  within supportive/affordable housing to train
  other tenants.

4
Understanding Adult Learning

• People learn in different ways
• Different methods work better for different
  people
• Learning in any group will depend on the design
  of the session

5
Adult Learning

• Tell participants what they must learn so they
  can HEAR it
• Show participants what they must learn so they
  can SEE it
• Let participants try out what they must learn so
  they can DO it

6
Adult Learning

• Adults learn best
• When motivated, not coerced or forced
• When session is conducted as a partnership
• When learning is interactive and hands on
• When they know the purpose (big picture) and
  ideas are reinforced
• When their attention and energy are engaged and
  focused

7
Before the Meeting

• Think about the Purpose make sure its CLEAR.
• What is the outcome
• What will be produced or accomplished
• Prepare an Agenda to fit the Purpose.
• Make sure Key Participants are present.
• Send invitations at least 2 weeks in advance.
• Its nice to send a reminder that will arrive
  (call/e-mail) a day or two before the meeting
  with the agenda attached.
• Define roles/responsibilities of participants.
• Prepare the room for optimal meeting environment.
• Ample seating
• Temperature
• Lighting
• Room arrangement

8
Before the Meeting

• Choose Facilitator
• Make sure Presenters are prepared and have access
  to necessary resources
• Prepare all materials in advance.
• Have all resources needed at meeting
• Name tags
• Sign in Sheets
• Handouts
• Whiteboard, flipcharts, easels
• Pens, markers
• Paper/note pads
• If using PowerPoint, make sure there are ample
  outlets, extension cords, computer and projector
  are functional, screen or blank wall
• Microphone if necessary

9
During the Meeting

• Review the Agenda
• Have participants approve/modify
• Create ground rules
• Watch the time!
• Have a timekeeper
• Assign note taker to record minutes
• Facilitator should ensure that all have an
  opportunity to participate
• Wrap it up summarize comments decisions
  define next steps, assign tasks, schedule next
  meeting

10
After the Meeting

• Review, edit, and distribute meeting notes
• Review process with someone you trust
• What worked and didnt work
• Make adjustments as needed
• Keep people informed between meetings about any
  changes, actions, or decisions

11
Facilitation

• Enabling groups to succeed
• The term facilitation is broadly used to describe
  any activity which makes easy the tasks of
  others.
• Facilitation is used in business and
  organizational settings to ensure the designing
  and running of successful meetings

12
Facilitation

• A facilitator is used in a variety of group
  settings, including business and other
  organizations to describe someone whose role it
  is to work with group processes to ensure
  meetings run well and achieve a high degree of
  consensus.

13
Facilitation Fundamentals

• Listen actively
• Summarize what you believe you have heard and get
  confirmation from participant who made statement
  (give sample)
• Maintain good eye contact with everyone
• Use peoples names
• Stay focused on the purpose outcome
• Stay awake and present
• Organize, connect, and summarize

14
Facilitation Fundamentals

• Protect each and every idea offered
• Encourage participation by everyone validate
  varying points of view
• Facilitator is not the group leader
• Stay flexible
• Let conflict emerge
• Focus on issues, not personalities
• Address personality issues one on one

15
A word or two about Conflict

• Conflict can be positive
• It can open up issues
• Release feelings
• Lead to communication
• Build a sense of togetherness
• Solve problems

16
Conflict

• People avoid conflict because they
• Fear anger
• Fear feeling bad
• Fear hurting others
• Learning how to deal with conflict is an ongoing
  process