LFA Performance Feedback

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LFA Performance Feedback Evaluation
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Whyintroduce an LFA Performance Evaluation system

• Enhance the effectiveness of the Global Funds
  oversight and risk management model
• Assess and improve the quality of LFA work in
  line with requirements of the Global Fund
• Provide regular feedback to LFAs on their
  performance
• Identify good performance but also capacity and
  performance gaps
• Rectify under-performance

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Howare the LFAs evaluated?

• 3 levels of LFA performance feedback
• Ongoing rating of key LFA products
• In-country evaluations of LFA processes and
  systems
• Mid-term evaluation after 2 years, as requested
  by GF Board

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Ongoing rating of key LFA products

• Rating Tool developed to assess LFA performance
• per product type
• per country
• per year

All key products submitted by each LFA across all
countries will be evaluated each year
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Rating Criteria

• 14 performance indicators
• Grouped under following categories
• 1. Completeness, accuracy and clarity
• 2. Analysis and consistency
• 3. Practicality of recommendations
• 4. Timeliness / Responsiveness / Communication
• 5. Revision / clarification of deliverables

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What how often
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Performance Feedback to LFAs

• Each evaluation results in a Feedback Report to
  LFA
• Feedback Reports include
• Average score for each quality criteria
• Average Score by team
• Comments on performance
• LFAs are invited to respond to and discuss the
  performance feedback

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Managing LFA performance

• Systematic evaluations will help identify LFA
  Champions
• Unsatisfactory performance may trigger
• in-depth evaluations in-country
• Targeted training
• contractual consequences in cases of repeated
  failure to comply with Global Fund LFA
  performance standards.

Quality LFA services are critical to the success
of the Global Fund mission. Lets work together
to continuously improve performance!