E Governance in HP

1
E- Governance in HP
Presentation to Secretaries HODs on November
13, 2006
2
HIMSWAN

• About 3000 offices to be connected down to the
  level of tehsil / block in a project costing Rs.
  70 crores plus target date January, 2007 to
  April, 2007 in 3 phases
• IT Highway with instantaneous transfer of data
• Vertical connectivity and horizontal connectivity
  to a group of offices to be provided by the IT
  Department
• Data, voice and video connectivity
• Recurring charges (if any) and one time capital
  cost to be paid by the concerned Department to
  SITEG
• State Data Centre unified placement of data for
  entire State at one place (April, 2007)
• No parallel networks need to be set up

3
e-Governance Achievements and Vision

• HIMRIS (22), HIMBHOOMI (85) Remaining HIMRIS
  Tehsils by the year end or are under settlement
  Linking LRC with HIMRIS and web interface,
  digital settlement process
• e-Praman (91) 15 types of Certificates -
  Workflow and linkage with LR and BPL databases
• Employment Exchange MIS Shimla REE and CEC
  Online and remaining exchanges to be covered by
  31.12.2006. Job Portal with three level of online
  interfaces Computerisation of all processes in
  Labour Offices
• Saarthi, Vaahan (37) - Major Transport Barriers
  HRTC Time Table and Reservation Covering
  remaining offices e-ticketing and Magnetic
  Pass and linking of all RLA offices for anytime
  anywhere payments and cross verification of
  information. All India Permit fee locating
  missing credits.
• Administrative Tribunal MIS HPAT computerised.
  Web Interface for litigants on the lines of High
  Court.

4
e-Governance Achievements and Vision

• Telemedicine (20 plus locations against 14
  sanctioned within same money) HMIS in IGMC
  Shimla (to be replicated in all major hospitals)
• Online status of applications under Town
  Country Planning and Municipal Committee
  Extensive use of GIS for land-use planning
• Grievance redressal in Deputy Commissioners
  offices Web Interface using REFNIC and online
  facility for registering grievances
• Web interface for Food and Supplies with data
  down to FPS level
• Vidhan Sabha LOB, Proceedings, Online Library
  (Sectt., HIPA, VS) Less Paper Vidhan Sabha
  proceedings using touch screen.
• Computerised billing by H. P. State Electricity
  Board, Shimla Municipal Corporation and online
  payment shortly Enabling all utility payments
  web based with mobile phone interface.
• Computer Complaint Management System A
  comprehensive software for monitoring status of
  supply and customer complaints Tracking of
  supply orders

5
e-Governance Achievements and Vision

• e-Tourism (online Hotel Reservation by NIC as
  wells in PPP www.himachalhotels.in ). All the
  hotels including private hotels to be covered.
  Hotel Directory of 1000 hotels Virtual
  Himachal through 360 degree views and interactive
  geographical database
• Social Justice Empowerment All offices of
  DWOs and CDPOs computerised e-Kalyan,
  Pensioners Database, Disability / Senior Citizen
  Certificates ICDS database of all families
  children after family survey
• Sales Tax Computerisation (online filing of
  returns, telephonic access to barriers, ST26-A
  Surplus of Rs. 5 crores plus at one less than one
  third of the user in manual scenario!). Database
  of tax defaulters on website VAT MIS and full
  implementation of Tax MIS till then
• Interactive New Portal News Archives of 5 years
  plus

6
e-Governance Achievements and Vision

• Video Conferencing in all districts and 4 tribal
  subdivisions MCU based VC down to tehsil /
  block level and desktop based VC to Panchayat
  level
• Information Kiosks (Touch screen based results,
  electoral rolls, Land Records) all citizen
  services on the screen
• Linkage of Budget and Treasury (Online Bill
  Passing) All 17 main treasuries and
  sub-treasuries E-Pension for Retired Government
  Employees Anytime anywhere access and instant
  updation Realisation of Rs. 14 crores plus from
  Punjab in books of accounts. Remaining 83 under
  OLTIS. Direct disbursal of salaries from the
  treasuries relieving DDOs from repetitive work.
• AGRISNET and remedy for crop diseases
• Arms License (e-Shastra A unique workflow based
  software)
• CIPA (Police Station Computerisation)
• Computerisation of 1186 Panchayats (Death /
  Birth, Marriage, Ration Card, Monitoring of
  Works, NOC, Local Taxes)

7
e-Governance Achievements and Vision

• Works Monitoring (Tourism, PWD, IPH) Software
  ready but not implemented in PWD IPH.
  E-Procurement after addressing security related
  issues Implementation and replication of 13
  modules in IPH Computerisation
• Electoral Rolls (bilingual search) and web based
  registration.
• E-Vikas Bilingual Touch Screen Based
  Information System for developmental works
  (including pictures showing status of works)
  Replication and Updation from block level
• Economics and statistics department Website with
  interactive and searchable data both for
  researchers as well as for common public.
• Industries Department computerization down to the
  level of Single Window offices, Mining Offices
  etc. Web based status of applications in various
  organisations (e.g. Labour, IPH PCB etc.)

8
e-Governance Achievements and Vision

• REFNIC Harbinger of transparency even before
  RTI Act was enforced Secretariat, HPSEB, 5 DC
  Offices
• LAN Divisional Commissioner Offices and DC
  Offices
• Multimedia Labs in 50 Senior Secondary Schools
  and computer education 600 schools BPO skill
  enhancement
• S.P., D.S.P. Prosecutors, Home Guards and Fire
  Services
• 13 software packages in MC, Shimla
• Chief Architect Office
• VCC Issuance
• RTI Information (Act, Rules, Byelaws)
• VCC Issuance

9
Integrated Community Services Centre

• UNDP-NISG sanctioned it for Shimla district, but
  being implemented in all districts,
  sub-divisions, tehsils and sub-tehsils in the
  State (113 locations)
• People are willing to pay user charges.
• Pehal Transport (Vehicle Registration and
  Driving License), Land Records, Passport etc.
  Self Financing Mode (37 Pehal centres operational
  in Himachal Pradesh and have generated Rs. 2.78
  crores in 3.75 lac transactions ) .
• Pehal experience was encouraging and now more
  than 40 services under a single roof cutting
  across hierarchy
• E-Vikas Information about developmental works
  on finger tips
• Touch screen kiosks with common interface for
  various activities available down to sub-division
  level at many places

10
Proposed Architecture of i-CoSC
Centre at State Level
Leased/ Dialup Lines of 1/2 Mbps
Centre at District Level
Centre at District Level
All Districts
Leased/ Dialup Lines of 128 Kbps
Centre at Sub-Division Level
Centre at Sub-Division Level
All Sub-Divisions
Leased/ Dialup Lines of 64 Kbps
Centre at Tehsil/ S-Tehsil Level
Centre at Tehsil/ Sub- Tehsil Level
All Tehsils
11
Proposed Workflow in i-CoSC
12
Project Services

• Certificates
• Revenue, Agriculture/ Horticulture Services
• Licenses/ Permits
• Utilities
• Social Services
• Government to Business
• Grievances
• Electronic Filing of Returns
• Public Information/ Utility
• Application Forms and Affidavits
• Miscellaneous Services like Internet, Email etc.

13
Model of Project Services
14
3200 Community Services Centres

• One CSC in almost each of the 3300 Panchayats in
  PPP mode or through Panchayats
• Both Government and private services to be
  rendered
• Revenue support to be provided by the GOI and as
  ACA to the State Government (50 50 ratio)
• Active Panchayats as VLEs as an alternative to
  private entrepreneurs
• Linkage of Panchayats through wireless / copper /
  fibre

15
E-Readiness Level

• Gartners four levels we have touched fourth
  level in most cases
• Highest telecom and OFC density barring metros
• More than 100 e-Governance Projects since the
  inception
• All senior secondary schools and most middle /
  high schools have adequate IT infrastructure.
  E-learning of various subjects being and computer
  education being opted for in large numbers
• More than 20,000 PCs on a employee strength of
  nearly 1.5 lacs
• Most Government offices with multiple offices are
  on LAN.
• HIMSWAN target January to April, 2007
• SDC Open Forum being held on November 15 and
  tender will be floated as soon as final DIT
  Guidelines are issued

16
PREPARING GOVERNMENT EMPLOYEES

• Training through HIPA, SITEG, DOEACC, NIIT,
  APTECH. All 68,000 identified employees to be
  trained
• Cheapest mobile and broadband connectivity
  anywhere in the entire country
• Provision of sufficient hardware
• Amendment in RP Rules done in most departments
  to make IT literacy compulsory for promotion,
  confirmation and recruitment
• Change Management A major challenge (involving
  them right since SRS stage and tweaking the
  software as per their feedback) e.g. Land
  Records, REFNIC
• Independent assessment by third parties (Wipro,
  PWC, 3i) for suggesting systemic changes

17
COST EFFECTIVE SOLUTIONS

• Islands of computerisation are being
  discouraged and optimal utilisation of hardware
  being ensured cutting across departmental
  barriers.
• Cheapest PCs and Servers (from Dell, HCL etc.)
  anywhere in the world (up to 70 cheaper compared
  to NICSI and DGSD if warranty levels also are
  equated) two years in succession. So we bought
  3.25 extra PCs per tehsil from LRC Project and
  the same money is being used also to provide
  e-Pramaan, HIMRIS and other citizen services
• OFC / Cat6 based Secretariat LAN with 600 nodes
  at Rs. 36 lacs with 6 years onsite warranty
• Consultants are hired only when it is a must and
  at much cheaper rates
• Project Implementation cost in HP fraction of
  what is there in most State initiated,
  multilateral and bilateral projects in other
  States
• State of the art training to Govt. employees
  through SITEG only for recurring cost of Rs. 500
  per week

18
IT happens in Himachal Pradesh

• Year 2004 Official Website of Himachal
  Government Silver Icon Award (gt80 sites with
  exhaustive G2C Interface) and Lokmitra (Bronze
  Icon, DQ Hot Project)
• Year 2005 Silver Icon Award REFNIC with LAN of
  600 nodes and Gold Icon Award for e-Vikas
• Year 2006 Gold Icon Awards for HIMRIS and
  e-Pension (top honours in 2 categories out of 8)
• Year 2006 Himbhoomi Stockholm Challenge
  Finalist
• Year.

Consistent recognition and awards galore