Blackberry Enterprise Server 4.1.6

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Blackberry Enterprise Server 4.1.6
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Training Objective

• Blackberry overview productivity Advantages .
• Blackberry message flow.
• Installation and configure the Blackberry
  Enterprise Server.
• The basic administrative tasks to manage and
  maintain a BlackBerry Enterprise Server
• Blackberry Database .
• The basic knowledge of the troubleshooting
  techniques for common installation and
  operational issues.
• Blackberry Enterprise Server Services Logs

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Blackberry overview productivity
Advantages Blackberry is the leading wireless
solutions Keep Mobile Profssional connected to
people,data resource that drive their
day Proven Platform Secure Access to large
suite of business application Well known
worldwide as a wireless leader Developed by
Reserch In Motions
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BlackBerry Enterprise Server 4.1 Overview

• Features of Blackberry Enterprise Server (BES)
• E-mails
• Wireless PIM synchronization
• Wireless Blackberry Device configuration
• IT Policies
• Wireless IT Commands
• Wireless Email Reconciliation
• Attachment Service
• Mobile Data Service (MDS)

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• The Productivity Advantage Offered By Blackberry
• Instant Email
• Blackberry gives user the power to manage their
  email on the go User can Compose,Forward ,Reply
  ,Delete messege at their conveinece .
• Blackberry enterprise software securly intregate
  with Ms EXCHANGE Lotus Domino .Simple terms its
  allow customers also to check their official
  email ids on ther hand heald device .
• One can also extend the same to inculde multiple
  peronal mailids (with pop3,imap access).

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• Phone SMS
• Blackberry wireless handheld also include
  intregate mobile ,which enable user to place
  recive phone calls sms
• Content Organiser
• Blackberry provide mobile user with a personal
  organiser.Users will thus be able to access
  calender ,addressbook , task list while on the
  go ,In additions wireless calender
  syncronisations also keep them up to date .

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• Internet
• A variety of Internet Services will be at the
  finger tips of the user thus providing them with
  the wireless access to the informenation on the
  web .
• Corporate Data Access
• Blackberry always enables on/push based access to
  additional corporate data enterprise
  informenations

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• Blackeberry core end users Features
• Access to various kind of emails securly
• Attachment viewing downloading editing
• Push based emails user does not need to
  login/wait to recive mails
• OTA complete sybcronizations of emails
  ,calender,task , personal addessbook memos with
  corporate mail server

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• The Built In Blackberry browser provide access to
  the intranet securly also the internet
• The browser suppror HTML ,javascript,WAP Browser
• Instant Messeging
• Hand Heald Content Serch,Content Encription
  Much More
• J2ME Complaint JDK avilibilty
• Lets customer vendors create add on application
  for the blackberry

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• Blackberry Overview
• Two Basic Solutions
• Enterprise Solutions With BES
• Using Blackberry enterprise server
• Works with MS exchange IBM lotus domino,Novel
  Groupware
• Designed for Business Government customers
• Prosumer Solutions with BIS
• Using Blackberry Internet Service
• Internet based solution no server software
  required
• Desinged For Indivual Customer or small office
  customer
• Uses various email account like pop3
  ,yahoo,Hotmail

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• BIS solutons
• Blackbery for indivuals
• Access to existin personal business emails
  without the need for BES Alllow Up to 10 Enail
  address
• Deliver push always on .Always Connected email
• Internet Browser
• Instant Messeging

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• BIS Architecture

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Blackberry Message Flow
Wireless Networks
Desktop PCs running Microsoft Outlook / Lotus
Notes
SRP
New Mail
Firewall
srp.eu.blackberry.net
Port 3101
Internet Cloud
Blackberry Device
Mail Server
BES
Message Flow to Blackberry Device
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Blackberry Message Flow
Wireless Networks
Desktop PCs running Microsoft Outlook / Lotus
Notes
SRP
Firewall
srp.eu.blackberry.net
Port 3101
Internet Cloud
Blackberry Device
Mail Server
BES
Message Flow from Blackberry Device
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Blackberry Message Flow
Wireless Networks
Desktop PCs running Microsoft Outlook / Lotus
Notes
SRP
Firewall
Port 3101
Internet Cloud
Blackberry Device
Mail Server
BES
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Blackberry enterprise solution security

• End User Enhancements
• Remote address lookup.
• Attachment Handling.
• Internet Browsing.
• Access to corporate data.

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Blackberry Push Technology

• BES Pushes mails to Blackberry device when it
  arrives in Users Mailbox.
• Instant notification of new mail.
• Dial up NOT required to send or receive emails.

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BlackBerry Enterprise Server Features

• E-Mail Redirection
• Receive, Send, Reply, and Forward email
  wirelessly.
• Over The Air Calendar (OTAC)Support
• Create, Accept, and Decline calendar events
  wirelessly.
• Wireless PIM synchronization
• Personal Address Book, Task, Memo.
• Wireless E-mail Reconciliation
• Synchronizes Mail deletion and Read/Unread
  status.

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BlackBerry Enterprise Server 4.1 Features

• Attachment Service
• Supported formats .doc, .xls, .ppt, .pdf, .txt,
  .jpg, .gif, .bmp, .zip, .html
• Data Security
• Triple DES / AES Encryption.
• Secure transfer of messages between BES and the
  Blackberry handheld.

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Blackberry Enterprise Server 4.1 Features

• Multiple Instances Support
• Increase the scalability
• Installing Multiple Instances of the BlackBerry
  Enterprise Server on a Single Server (up to 4 BES
  Instances)
• Up to 2000 Blackberry users (max 500 users per
  BES instance)
• Still requires a separate SRP ID and
  authentication key for each instance of BES

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Blackberry Enterprise Server 4.1 Features

• Wireless IT Policies
• The administrators now can set an IT policy to
  all the Blackberry user devices or to specific
  user devices.
• Wireless IT Administration
• Blackberry Enterprise Server 4.0 allows IT
  administrators to accomplish some administration
  tasks wirelessly using the Blackberry Manager
• Set Password and Lock handheld.
• Set Owner info.
• Erase all data and kill handheld.
• Resend Service Book.

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BlackBerry Enterprise Server (BES)

• What does the BES do?
• Monitors predefined mailboxes for new messages
• Filtering and selection of messages to be
  redirected
• Triple DES encryption and decryption of messages
• Transmits and receives encrypted message content
• Compress and decompress message content prior to
  encryption

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System Requirements For Exchange

• Microsoft Windows 2000/2003 Server with latest
  Service Pack
• Pentium 4 1 GHz or higher
• 1GB of RAM
• 80GB of Hard Drive
• Microsoft Exchange Administrator with SP4 or
  Microsoft Exchange 2000 System Manager with SP1
  (SP3 recommended)
• CDO Hot fix
• MSDE 2000 or Microsoft SQL 2000 Server
• Java 2 Runtime Environment v1.4
• SRP Identifier (from RIM)
• SRP Authentication Key (from RIM)
• Corporate Firewall Configured for Port 3101
  Access
• Outlook NOT Installed (No MAPI Client Installed
  on the BES)

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System Requirements For Domino

• Microsoft Windows 2000/2003 Server with latest
  Service pack
• Pentium 4 1 GHz or higher
• 1GB of RAM
• 80GB of Disk drive
• Lotus Domino Server ( Additional Server )
• MSDE 2000 or Microsoft SQL 2000 Server
• Java 2 Runtime Environment v1.4
• SRP Identifier (from RIM)
• SRP Authentication Key (from RIM)
• Corporate Firewall Configured for Port 3101
  Access
• Lotus Notes SHOULD NOT be Installed on BES server

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Blackberry Management Database

• Maintains important information stored into the
  MSDE/SQL databases tables
• Global Settings
• MDS Configurations
• MDS Map (Email-to-PIN mapping)
• MDS Statistics
• IT Policy
• License Keys
• Note This is not an inclusive list but rather a
  representative sample of the information that
  tends to be most important to persons maintaining
  and managing a BlackBerry wireless email solution

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BlackBerry Enterprise Server Components

• BlackBerry Attachment Service
• The BlackBerry Attachment Service converts email
  attachments into a format that can be viewed on
  BlackBerry devices.
• BlackBerry Collaboration Service
• The BlackBerry Collaboration Service encrypts the
  communications between instant messaging servers
  and the instant messenger client on client on
  BlackBerry devices
• BlackBerry Configuration Database
• The BlackBerry Configuration Database is a
  relational database that stores the configuration
  information for the BES components, using either
  Microsoft SQL Developer Edition (MSDE) or
  Microsoft SQL Server.

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• BlackBerry Controller
• The BlackBerry Controller monitors BES components
  and restarts any stopped services.
• BlackBerry Dispatcher
• The BlackBerry Dispatcher handles compression and
  encryption for BlackBerry data.
• BlackBerry Manager
• The BlackBerry Manager is used for administration
  of the BES.
• BlackBerry MDS Connection Service
• The BlackBerry MDS Connection Service is used to
  connect BlackBerry devices to online content and
  applications.

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• BlackBerry MDS Services
• The BlackBerry MDS Services provide connectivity
  between BlackBerry MDS Studio Applications on
  BlackBerry devices and enterprise applications.
• BlackBerry MDS Studio Application Repository
• Application Repository stores and manages
  Blackberry MDS Studio Applications.
• BlackBerry Messaging Agent
• The BlackBerry Messaging Agent serves as the
  connection between the email server and the other
  BES components.
• BlackBerry Policy Service
• The BlackBerry Policy Service manages the IT
  policies for the BlackBerry devices.

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• BlackBerry Router
• The BlackBerry Router connects to the BlackBerry
  Infrastructure and communicates with the
  BlackBerry devices.
• BlackBerry Synchronization Service
• The BlackBerry Synchronization Service syncs
  organizer data (tasks, calendar, etc.) between
  the email server and the BlackBerry devices.

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Blackberry Profile Database

• Blackberry Profile database IBM Lotus domino
• On the IBM lotus domino platform, the Blackberry
  profile database (blackberryprofile.nsf) stores
  the following for each blackberry Smartphone
  user
• A link to the blackberry Smartphone users
  blackberry state database
• The current AES or Triple DES encryption key
• PIN
• Filter settings
• Auto Signature
• Return email address
• Statistics
• Connection status and default settings
• Enable or disable status
• Network type (for example, GPRS)

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Blackberry State Database

• On the IBM Lotus Domino platform, the Blackberry
  state database contains information related to
  each email message.
• Message ID The message ID is the message
  reference identifier which facilitates email
  message reconciliation, message forwarding and
  replying
• PIN The PIN belongs to the Blackberry
  Smartphone that sent the message.
• Date The date represents the time at which the
  message arrives in the Blackberry Enterprise
  Server.
• Last try The last try is the time of last
  attempt to deliver the message to the Blackberry
  Smartphone.
• Message tag The message tag tracks the message
  to the wireless network and determines its status

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Blackberry State Database

• Status The status has pending or undeliverable
  status values
• Sent The sent field indicates that the message
  has been sent to the wireless network
• New Message The new message field indicates
  that the message is waiting to be sent to the
  Blackberry Smartphone.
• Delivered/Failed Delivered/Failed indiates
  that the message was either delivered to the
  Blackberry Smartphone or failed to be delivered
  to the Blackberry Smartphone

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Mobile Data Service Overview

• How MDS fits into the BlackBerry architecture?
• MDS is an add on the BES
• MDS is not a separate product
• Provides a secure pipe between the handheld and
  Blackberry Server for application data
• Support for standard protocols (HTTP(S), XML,
  WML,)
• MDS allows
• Web browsing.
• Custom applications that access servers behind
  the corporate firewall.

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Message Staging

• What happens to messages when a user is out of
  coverage
• First five messages are sent to BlackBerry Relay.
• Relay queues up messages and forwards messages to
  wireless network.
• Relay will store messages for seven (7) days
  after which an expired acknowledgment (ACK) is
  returned to the BES.

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Message Staging

• If BES has sent 5 messages to the Relay and has
  not received an ACK for any, it will not send any
  more out.
• As soon as an ACK is received be the BES a new
  message for that user is sent out to the Relay.
• This ACK that is returned from the Relay is what
  the BES uses to change a message state from
  Pending to Forwarded or Expired.
• Purge Pending will remove all messages sitting on
  the Relay and any queued at the BES.

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Blackberry Manager
Blackberry Enterprise server is managed and
administered using Blackberry Manager. Blackberry
Manager can be accessed through Start gt
Programs gt Blackberry Enterprise Server gt
Blackberry Manager
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Blackberry manager
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Blackberry Server Licenses
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Server Statistics
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Blackberry Enterprise Server Service Control
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Adding users in Blackberry Enterprise Server
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Adding users in Blackberry Enterprise Server
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Blackberry Enterprise Server User List
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User Statistics
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User Service Access
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User IT Administration
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User Service Control
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Mobile Data Service
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Mobile Data Service Properties
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Mobile Data Service Properties
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Mobile Data Service Properties
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Mobile Data Service Properties
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Mobile Data Service Properties
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Mobile Data Service Properties
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Blackberry Server Configuration
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Blackberry Server Configuration
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Blackberry Server Configuration
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Blackberry Server Configuration
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Blackberry Server Configuration
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Blackberry Server Configuration
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Blackberry Server Configuration
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• Blackberry Desktop Manager for managing and
  configuring handheld.
• BlackBerry Desktop Software
• Application Loder
• Backup Restore
• Syncronization
• Email Setting
• Media Manager
• Switch Device Wizard

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• BlackBerry HandHeald

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Abbreviations for Blackberry Enterprise Server
debug logs

• ACNV Blackberry Attachment ConversionALRT
  Blackberry AlertASRV Blackberry Attachment
  ServiceBBUA Blackberry User Admin ServiceCBCK
  Backup ConnectorCEXC Exchange ConnectorCMNG
  Management ConnectorCNTS Notes
  ConnectorCONN Blackberry Synchronization
  ConnectorCTRL Blackberry ControllerDISP
  Blackberry DispatcherHHCG Blackberry
  Configuration ToolMAGT Blackberry Messaging
  AgentMDAT Blackberry Mobile Data ServiceMDBC
  Blackberry Database Consistency ServiceMNGR
  Blackberry ManagerPOLC Blackberry Policy
  ServiceROUT Blackberry RouterSYNC
  Blackberry Synchronization Service

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BlackBerry Web Sites

• http//www.blackberry.net/index.shtml
• http//www.blackberry.net/support/index.shtml
• http//www.blackberry.net/uk/support/index.shtml

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Who I am?
Prasad Thombre BlackBerry Support
Specialist Advance Certified Lotus
Proffesional MCSE with Exchange 2003 Email
Prasad.Thombre_at_wipro.com