Empowering the Mobile Workforce

1
Empowering the Mobile Workforce

• If youre not mobile, youre not going anywhere

Cliff Kaiser ? cykaiser_at_KaiserITC ? [phone]
2
Trend sees cell phone only use growing

• Monday, May 14, 2007
• 25 of young adults have only cell phones
• Mobile device shipments expected to reach 63
  million units worldwide by 2010
• Huge jump from 2005's 7.3 million.
• Source IDC

3
Going mobile What are the benefits? Whats the
ROI?

• Increased productivity
• Improved internal communication
• Improved accuracy
• Enhanced customer satisfaction
• Paperwork reduction

4
Make important decisions quickly

• Email, Instant Messaging, Voice
• Personal information management (PIM)
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Field Service
• Order Entry
• Internet and intranet access

5
Windows Mobile, Palm OS and Blackberry

• Perhaps more critical than selecting the right
  PDA is selecting the right PDA operating system
  (OS).
• 2005 Market Share
• Windows Mobile 10
• BlackBerry 46.
• IDC suggests by 2010
• Windows Mobile 32.3
• BlackBerry 14.9.

6
Windows Mobile, Palm OS and Blackberry

• BlackBerry -- mobile email's 'gold standard
• One of the most popular mobile platform.
• Great for mobile email
• Functionality as an application device needs some
  fine-tuning.

7
Windows Mobile, Palm OS and Blackberry

• Palm OS -- not the best for the multitasker
• Fairly popular operating system.
• Palm's Treo smartphones continue to sell like hot
  cakes
• Pretty simple to master,
• Platform's inability to multitask may prompt
  users change
• Better for small businesses and solo
  practitioners
• Synchronizes nicely with a standalone PC
• Not as good for security and integration with
  corporate networks.

8
Windows Mobile OS

• Made by Microsoft!
• Best active sync on the market.
• Models include Dell Axim and HP iPaq
• Originally created as Windows CE
• Then Pocket PC.
• now called Windows Mobile
• Most complex OS for a PDA.
• With that complexity comes opportunity
• Platform of choice for many commercial
  applications.

9
Windows Mobile 6

• Performing tasks easier
• More powerful tools
• New e-mail search function
• Mobile Office additions
• Windows Live integration
• Enhanced functionality to Outlook and calendaring
• some require Exchange Server 2007.
• Three Editions
• Classic (formerly known as Pocket PC Edition),
• Standard (Smartphone Edition)
• Professional (Pocket PC Phone Edition)

10
Windows Mobile 6

• Motorola Q q9
• HTC Vox.
• T-Mobile Dash (upgrade available)
• HP iPaq 510 Voice Messenger

11
Windows Mobile, Palm OS and Blackberry

• Symbian -- that 'European operating system
• Yet to catch on in the U.S. Some
• Linux -- a land of misconceptions
• Not so much an operating system as it is a kernel
• Has loyal following
• J2ME -- looking for its place in the enterprise
• Java ME, is used on mostly consumer devices.
• Minor traction in the enterprise

12
PDA Manufacturers 

• Palm One - PDAs and smartphones.
• Microsoft produces Windows Mobile,
• one of the three top PDA operating systems.
• Flexible operating system is a top choice for
  corporations looking for an effective platform
  for mobile applications.
• Siemens - several smartphones,
• Mobile Phone Manager (MPM) from Microsoft
• Blackberry software. BenQ-Siemens
• Nokia's 9300 Smartphone runs the Symbian OS
• HP makes the popular iPaq PDAs
• Dell makes the Axim PDAs
• Symbian - smartphone with its own operating
  system.

13
Palm Z22, Tungsten E2, Palm TX
299
99
199
14
Palm LifeDrive Mobile Manager
15
Smartphone, PocketPC, Blackberry Improving
Business Productivity

• How Can This Be Better Than My Current Phone?
• What Else Is Available on the Smartphone?
• What Else Are People Doing with Smartphones?

16
Origami minitablets
17
Nokia's N95 smart phone
18
Verizon xv6700
19
Pantech 820
20
Motorola Q
21
Blackberry
7250
8703e
7130e
22
Blackberry
Pearl 8100
Curve 8300
23
Windows Server and Exchange options

• Direct Push technology and Device Wipe features
  require
• Windows Mobile 5.0 with the Messaging and
  Security Feature Pack (MSFP)
• Windows Server 2003 updated with Exchange Server
  2003 Service Pack 2.
• Otherwise
• Sync with desktop Outlook using polling.

24
Blackberry Server or email only

• Blackberry Enterprise Software
• installed on or near your internal Exchange
  Server
• Full sync with Calendar, Contacts, Email, etc.
• Without BES
• Access to email only
• No wireless Calendar or Contacts updates
• No push email - 15 minute polling instead

25
Goodlink

• Good Mobile Messaging
• Robust, over-the-air solution
• Reliable push e-mail. Ee-mail application rivals
  Outlook.
• Supports multiple handheld platforms.
• Fleet-management tools and security.
• Requires Exchange or Notes server, or hosted
  solution with a monthly fee.
• 1,500 for a server license 99 per handheld

26
BlackBerry Internet Service

• BIS is hosted service that allows users to access
  their e-mail with RIM's push technology
• Supports up to 10 email accounts on BlackBerry
  device
• Receive and send instant messages
• Browse web content while on the go

27
Hosted Solutions

• The Message Center (for example)
  (www.themessagecenter.com)
• Microsoft Exchange email
• BlackBerry Enterprise server
• GoodLink server
• Avoids purchase and maintenance of servers,
  applications, and licenses
• Adds several layers of security such as
  anti-spam, anti-virus, and backups

28
What people are doing?

• The Fundamental Four
• Calendar
• Contacts
• Memos
• Tasks
• MS Office on a PDA Word, Excel
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Field Service
• Order Entry
• Internet and intranet access

29
What people are doing?

• Synchronize with your PC.
• Palm and Pocket PC have huge developer
  communities that write software for PDAs.

30
What people are doing?

• scanR
• Handheld photo copier, scanner and fax machine.
• Online service - creates PDF file from devices
  built-in camera.
• Automatically enhances text and diagrams
• It can also fax your document. scanR is
  especially useful for long meetings, generating
  an efficient record of the notes.

31
What people are doing?

• Electric Pocket BugMe!
• For events that dont quite fit in your regular
  calendar,
• Parking meter - set an alarm so you have plenty
  of time to get back to your car before you get a
  ticket.
• Uses of relative time (i.e. 45 minutes from
  now)
• You can use simple drawings, handwriting, or
  audio notes as reminders.

32
What people are doing?

• Time Tracking
• GPS directions and vehicle tracking
• Travel assistance
• http//www.mtrvl.com/
• Mobile friendly websites
• http//www.microsoft.com/windowsmobile/mobile

33
Traveling nightmares

• Does this line have an end?
• I need to take my client to lunch and I've never
  been in this town.
• I've forgotten the time and place I was supposed
  to meet my new client.
• Help, I'm lost!
• Uh-oh, I missed my wakeup call and now I'm late
  to the meeting.

34
Security and Privacy policies?

• Certificate-Powered Authentication
• Secure way to access Exchange email
• Policy enforcement
• A security policy is only as good as the means to
  enforce it.
• Policies are recommended, mandatory, exempt users
• Ex. password length and strength and time-out
  periods.
• Local wipe lock the device after a number of
  incorrect attempts to guess a password.
• Remote wipe wipe data and credentials from a
  device reported lost or stolen.

35
Empowering the Mobile Workforce

• If youre not mobile, youre not going anywhere

Cliff Kaiser ? cykaiser_at_KaiserITC ? [phone]