BlackBerry BES Version 3.6 powered by Vodafone

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(No Transcript)
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BlackBerry BES Version 3.6 powered by Vodafone

• Agenda
• Product Overview
• Elements of a BlackBerry Solution
• Review of Functionality
• Server Architecture and Message Flow
• Device Overview
• Questions

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Product Overview

• BlackBerry is a RIM (Research In Motion) product
  which enables secure access to e-mail, tasks,
  calendar and contacts.
• Designed for corporate environments using
  Microsoft Exchange and Lotus Domino .
• Operating over GPRS, the BlackBerry handheld
  device permanently links the user into their
  corporate e-mail.
• GPRS functionality integrated into the device ,
  no need to connect to a GPRS terminal.
• Utilises push technology, no dial up necessary.

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BlackBerry What does Blackberry comprise
of ?
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Component parts of the BlackBerry solution

• A handheld mobile terminal
• Desktop synchronisation software
• BlackBerry Enterprise Server (Upto 500 users
  (Software only no hardware provided))
• Blackberry APN blackberry.net
• Client Access License. A 20 user licence is
  included with the BES.

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Product Functionality

• OTA Access to e-mail calendar
• Access to tasks and contacts.
• Web and WAP Browser.
• Remote Address Look Up Facility.
• Ability to view attachments ( .doc, .xls, .ppt,
  .pdf, .wpd and .txt.)
• Ability to work off line.

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Wireless Email Reconciliation

• A user can read, move, or delete email messages
  on either their handheld or their computer and
  have those changes synchronized wirelessly.
• One-way folder synchronization enables users to
  create, delete, rename, or move a folder on their
  computer and sync these changes wirelessly so
  that they appear on the handheld.
• OTA deletion etc can be turned off on a per user
  basis. This will require users to cradle to
  update folders, file emails and delete emails.

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Browser

• The BlackBerry Browser, in conjunction with the
  Mobile Data Service, provides a simple and
  effective mechanism for the delivery of corporate
  applications to BlackBerry.

Test URL to MDS Page from Handheld IP address of
BES8300/admin/common MDS Homepage URL from BES
PC Internet explorer 127.0.0.18300/admin/common
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Remote Address Lookup Facility

• Handheld users can search for recipients in the
  Global Address List over the air, during an email
  composition, forward or reply.
• Search using letters from the entrys First Name,
  Last Name or Both
• Search results can be viewed in bundles of 20
• Matched user(s) can be added to handheld address
  book

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Attachment Service

• The attachment service is installed automatically
  with the BlackBerry Enterprise Server Software
  and supports the following file types
• Format Versions
• Adobe PDF 1.1, 1.2, 1.3, 1.4
• Microsoft PowerPoint 97- XP
• Microsoft Word 97-XP
• Corel WordPerfect 6-2000
• ASCII Text
• Excel 97-XP

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Device Security

• IT is advised that the Handheld Device is set up
  to be Password protected.
• From the Options / Security Menu.
• A Security Timeout and password can be enforced
  from the BES for
• each device through IT Policy creation.
• If a password is entered incorrectly 10 times the
  device is wiped.
• The device can easily be Disabled or killed from
  the BES.
• Triple DES security end to end, therefore all
  data is encrypted.
• Each Handheld has a unique Key between the
  Handheld Device and the BES

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Server Architecture and Message Flow
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BlackBerry Network Architecture
Triple DES Encryption (Data Encryption
Standard) Translates data into a secret code
a common key (translation table used by host and
recipient) allows encrypted data to be decrypted
and read
Firewall
New Email
Mail Server
BES
Outlook Client
Internet
RIM GPRS Infra structure
Blackberry.net APN
MAPI (Message Application Programming
Interface) Standard Messaging protocol that
allows applications to utilise messaging services
SRP/TCP (Server Relay Protocol) Propriety RIM
protocol Encrypts compresses email (Transmissio
n Control Protocol) Sets up connection reliable
stream delivery. Guarantees delivery correct
order of packets. Acknowledgement re-delivery
as necessary.
GGSN
SGSN
VF GSM / GPRS Network
BES (BlackBerry Enterprise Server) Checks for
filters created by BlackBerry Desktop Manager
separate to Outlook filters
BSC
BTS
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BlackBerry Network
Architecture
Company B LAN SRP 123 PIN 456 PIN 654
Internet
Company C SRP 545 PN 868
RIM Relay
Company D SRP 354 PN 999
Company A SRP 213 PN 123
Company E SRP 789 PN 111
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Message Flow to the Handheld

1. New Message arrives on the Exchange server.
2. The BES maintains a MAPI connection to the users
   mailbox and detects new message arrival.
3. Messages filters are applied on the BES to decide
   whether the message should be forwarded.
4. A random message ID (RefId) and tag are assigned
   to the message.
5. The message is compressed and encrypted.
6. The message is sent to the wireless network
   through port 3101.
7. The message arrives on the handheld. It is
   decompressed and unencrypted.
8. The handheld then sends confirmation of receipt
   back to the BES.

Forward? Compress Encrypted
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Message Flow from the Handheld

1. A user sends a message from the handheld with a
   RefID is assigned.
2. The message is compressed and encrypted.
3. It is sent over GPRS to the BES Server.
4. The message is decrypted and decompressed. If the
   message cannot be decrypted using the users key
   then the message is discarded.
5. The message is placed in the user outbox. If this
   is a forwarded email or a reply then the RefID is
   used to locate and append the original message.
6. Exchange delivers the message.
7. A copy is saved in the users Sent items unless
   the user specifies otherwise through desktop
   manager.

Decompress Decrypted
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E mail delivery

• E mails delivered to the BlackBerry device are
  compressed and broken down into 1.5 KB chunks.
• Customer will view the first part of the e mail
  and then request the next section by selecting
  the more option.
• Maximum e mail size of 32KB e.g. any mails larger
  then this will be part delivered to the
  BlackBerry device. This is true for attachments
  as well.

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E mail delivery

• If the device is out of coverage, RIM will
  deliver as soon as signal restored.
• RIM Infer structure will only store 5 messages
  per device if the user is out of coverage.
• Once 5 messages have been received the relay will
  inform the BES not to send out any further
  messages.
• Messages are stored on the RIM Infer structure
  for 7 days and then deleted however the
  messages stay on the customers Exchange server.
• Filters can be set by the end user e.g. if they
  are on holiday so that no messages are pushed out
  to the BlackBerry device.