Conference Sponsor Message

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Conference Sponsor Message
Mr. Kazunobu Waki General Manager Global Retail
and Service Solutions Division NEC Corporation
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NEC CorporationUnified Communication for
Hospitality Industry
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The Trend of Enterprise Communication Platform
Industry Trend
TDM
Hybrid
Pure IP
UC
Present
1980s
1990s
2000
NECs products
2400 IPX
NEAX ICS/IMX
SV7000
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The Essence of Unified Communications
Integration of diverse Media, Device, UI and
Applications

Integration of Comm. Media ?Voice,
Video, Text, Application Sharing ?One to one and
many to many
Unification of User Interface Common User
Interface across diverse devices Accessibility
Integration of Comm. Device One system
can be accessed by many kinds of devices
?Communication between softphones and hardphones
from different vendors. ?ex. Joining into a
PC-based video conference from a voice-only
cell-phone
Integration between IT Applications and
Communications Integration between collaborative
Systems and Communications. Integration between
vertical IT application and Communications.
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The Value of Unified Communications

• Three types of Customer Value
• Five Killer Applications

Enhanced Productivity by Integration with Comm.

• Event Notification

Vertical Applications
Unified Communications
Customer
Customer Contact
Concierge
Vertical IT Applications
Integration between Communication and
Collaboration

• Customer Satisfaction
• Differentiation
• Cost Reduction

Office
Manager

• UC-Office SL

High-grade Service at Customer Contact
Front Clerk

• Concierge Service
• IP Phone
• New type of Contact Centers

Housekeeping
Customers
Engineering Dept.
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NECs UC and NEC Sphere
Experience with Voice Server Enterprise NW
Solutions
UC Enabled Business Processes
ERP, CRM, SFA, SCM, HR (SAP, Oracle, Siebel,
SFDC)
Office, Outlook, OCS
Vertical APL Horizontal APL
Business Process APL SOA
PC Desktop Collaboration
WebOTX, WebLogic, WebSphere
Exchange, LCS/OCSAD, SharePoint
Enterprise NW IP-PBX, Mobile
SIP SOAP
SIP SIMPLE CSTA
Proprietary (OAI/CCIS)
SOAP
UNIVERGE Solutions
Call Center, UC Hospitality
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